Dealers whom have a lower customer base will have a lower turnaround time on product. Business 101. Marstar is the "source" so of course they run out faster than any other dealer. They also have better prices than most if not all other dealers (the other dealers with lower prices are generally trying to cut their losses by selling stale inventory at cost).
Funny how some of these lesser players have M14s in stock....
Hell I used to do that sort of thing for a coin/collectible dealer, I'd do the "work" for free (ok maybe not "free" in the classic sense, more like a rifle a year sort of thing, yearly token appreciation gestion sort of thing). It takes about an hour a day for somebody whom knows what they are doing.
I terminated my "association" with said coin/collectible dealer once he called me in the middle of the night screaming and hollering that his website was down, and tried to blame me for it. Turned out that his cheap webspace provider was down for maintenance for a few hours. AFAIK Marstar doesn't use cheap webspace providers.
Its not that expensive to have an dynamically updated inventory I know i do that for living, if you look hard enough youll find one willing to do it for the price of a TRG-42 (me) lol But anyhow im betting your getting way more email because of that and it cost you more than you think to have a hard browse out of date website....
By the way its a forum, we all voice our opinions so I suggest we all chill out ;-)
Some people just have to learn about business the hard way...
why bother working for someone else if you do....you know so much about business open one you'll get rich because you know what to stock and you can get it in record time....in no time you will be the toast of the business world
Marstar has a well-established customer base. The odd website inaccuracy is not by intent, but purely accidental. Regular customers understand that. Could they squeeze an extra 1-2% profit by hiring a full-time website guy ?
Perhaps, but by the time you factor in the guy's salary and benefits and such you end up at a loss.
i would think that an online business would make sure its web site is up to date. as it is your bread and butter cost of not doing so should out weight the cost of doing so. email filters should be disabled so they are not lost to the junk file. sort of like having a store front clean it and update it every day otherwise motivated buyers may not stop and shop
Have you tried the old-school telephone ?
Probably not ...
I guess since you know so much about web design, you will be helping John with his web site and become the toast of the internet. Or you could just drop by in person to shop. Wait, they are sold out of everything. And you can't shop in person. Oh well.
Marstar isn't a "monopoly" on anything by any stretch of the imagination ... Business is all about numbers however ....
John,
You're not hurting my feelings, I've been called worse by better people.
What you really meant to say was, "I don't care, I'm a monopoly."
Good luck with your business.
Good to hear you plan on living for a good long time from now ...
NNTW;
I have been around this game too long, over the next short time the new administration will be taking over....
Of course I will drop in from time to time to discuss issues with the friendly folks on CGN
As for those who only want to have confrontations, well they will have to find someone else....
John
Well said, the "pick and pack" situation can be solved rather quickly. That being said, Marstar is the only dealer I ever bought new firearms from. These guys are as honest as firearm dealers get.
This thread is really taking a turn for the worse. I once asked how many current members there are on CGN. I did not get a straight answer but apparently it is in the tens of thousands. So John, do the math. There are less than a handful of disgruntled customers. For various reasons, they are unhappy and have a bone to pick. I think this is phenomenal for a business that does so many transactions, regardless of the business' shortcomings. Do not let the negative comments about your business get confused with personal attacks. It might be hard to separate the two but there is a big difference. As Canadian consumers, we are frustrated that we cannot readily purchase all the goodies available to our U.S. neighbors. So close yet so far. So, please don't tease us with items to buy until they are actually on site and ready to purchase. Secondly, please find a way to update your website more often. These seem to be the biggest gripes. The other problems such as shipping errors etc. are then going to to be the only problems left for us to whine about. Simple right?
They very much care about everyone here, as potential customers ... The business depends on it.
I'm not sure about abuse and resentment, I would call it constructive criticism. Marstar is here to make money, they don't give a damn for anyone here. You people are customers and nothing more.
Pretty much..... No other dealer has the time, or speculation money kicking around to even try to bring new products to the Canadian market.
You know, if Marstar really does supply 95% of the Canadian market then that actually is a monopoly whether it's capitilized on or not. Why is this? Is it the financial investment required that keeps anyone else from becoming an importer?
