It's possible that their claim of less then 1% of their production being faulty is true but if somehow that 1 % ended up in one market it might represent a more then 1% failure.....plus some of these products are new so lets wait 5 years and see what the percentage is.
I just pulled 5% out of my ass
I figured that's what you did, and I did not mean to sound corrective. I was just trying to supply the info I had from Vortex. Yes, if by coincedence most of the defective product shows up in one market area it can give a negative feeling in that area for that product.