Vortex warranty awesome!

BigRobb said:
Well neither of us actually have any numbers, so I guess it could all be considered theories. I do agree that the warranty is abused for sure and I have also overheard a salesman use that exact phrase. You can't fix stupid and they don't teach common sense in school.
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I have experienced a 33% failure rate....... I have owned leupold, zeiss and Nikon scopes and never had to use the warranty..... heck, even a couple of bushnell banners I had when I couldn't afford better performed well on a black powder rig and a 223....

It raises my eyebrow when I use a $200 torque screwdriver and torque to their specs and they still tell me I bent the tube...... I even took the caliper to the last one I sent in to look for irregularities in the tube and found none.....

I pay good money for hunts and can't afford a scope pooching out on me..... the "buck of a lifetime" thing is not drama..... In my experience it could very well happen......
 
Superbrad said:
I have experienced a 33% failure rate....... I have owned leupold, zeiss and Nikon scopes and never had to use the warranty..... heck, even a couple of bushnell banners I had when I couldn't afford better performed well on a black powder rig and a 223....

It raises my eyebrow when I use a $200 torque screwdriver and torque to their specs and they still tell me I bent the tube...... I even took the caliper to the last one I sent in to look for irregularities in the tube and found none.....

I pay good money for hunts and can't afford a scope pooching out on me..... the "buck of a lifetime" thing is not drama..... In my experience it could very well happen......
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33%? So how may scopes have you sent in? Don't really know the particulars or your mounting techniques. Sounds like the tube might of been bent before you even opened the box?
It would be great if we could all afford the best of the best for when it really mattered, but it's not the way it goes. I guess you could say you're taking your chances unless you're bringing a nightforce/march/s&b...

In your experience? So you've had a trophy get away because your equipment let you down when it was in your sights? Sh!t happens. Not every car finishes on race day.
 
BigRobb said:
I own a bunch of Vortex stuff. Decent for the price in my opinion. I would guess the sheer volume of product would account for the higher volume of warranty claims. I don't know why people cant seem to wrap their heads around that? I don't think it needs to be pointed out that lack of common sense is probably the cause for a lot of the damage as well. I always get a kick out of guys on this board spouting off about the use of warranty or how come "you'll need it". The market is saturated with vortex products. The price is right obviously. At the price point of some of their optics, it ends up in the hands of (for lack of a better term) "the less experienced".
Enough with the over dramatic Facebook-internet-the sky is falling-miss the buck of a lifetime statements....
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So are you telling us that there are more warranty claims for Vortex, because there are more Vortex optics being used than Leupold and Bushnell?
 
stubblejumper said:
So are you telling us that there are more warranty claims for Vortex, because there are more Vortex optics being used than Leupold and Bushnell?
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Yes. That's what I insinuated. I don't have numbers to back it up, but from life experience, that tends to happen. Good luck compiling failure rates though.
And if you read the post, it said "I would guess". Wasn't "telling" anyone
 
stubblejumper said:
Laugh2Laugh2Laugh2Laugh2Laugh2Laugh2Laugh2Laugh2Laugh2
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So I can only assume you can't communicate what you want to say with words. Do you not think there's more vortex optics out there being used on a day to day basis? I actually would like to know. From your response I'll just politely bow out of this thread. Playing devils advocate to try and come up with some reason why seems to have turned antagonistic somehow.
 
No one has mentioned what a warranty like that costs.

If I buy a product where the rate of warranty or replacement is 10%, then there is a 10% margin added to the price of that product to cover those issues. For the people that are proud of sending their $200 optic back and getting a "free replacement", you've essentially paid $200 for a $100 item on the assumption that you'll have to get it replaced at some point.

As other have said, the best warranty is the one you don't have to use, and I would much rather pay for reliability than on an item that they expect to break, can replace it several times, and still turn a profit/remain in business. Just goes to show how much their products are actually worth.

For the record, I owned a Viper PST with no issues, but was not impressed by the no questions asked warranty.
 
Leupold's lifetime fully transferable, no receipt, quick turnaround warranty support (Repair then replace if needed)set the standard for years. People praise the quick support and repair without suggesting that Leupold makes poor quality scopes.
Vortex comes along and offers lifetime no fault, fully transferable, no receipt (Replacement) , sells at a cheaper price and then when people praise their replacement policy as being quick and easy...... somehow that's a bad thing?

The Chinese optics have come along way. No doubt many have had issues but I'd guess that as the quality in China continues to improve that will change as well.

When it comes to Red dot's and illuminated reticles, Vortex is the only company that will replace for life if the electronics fail.
 
Can-down said:
Leupold's lifetime fully transferable, no receipt, quick turnaround warranty support (Repair then replace if needed)set the standard for years. People praise the quick support and repair without suggesting that Leupold makes poor quality scopes.
Vortex comes along and offers lifetime no fault, fully transferable, no receipt (Replacement) , sells at a cheaper price and then when people praise their replacement policy as being quick and easy...... somehow that's a bad thing?
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^^^
You typed the difference.

Their marketing department pushes scopes based on the warranty over the quality.

There's a big difference (in my mind anyways) between "Guaranteed for life" and "Free replacements for life".

It's all good though, To each their own.
 
GMC403 said:
^^^
You typed the difference.

Their marketing department pushes scopes based on the warranty over the quality.

There's a big difference between "Guaranteed for life" and "Free replacements for life".

It's all good though, To each their own.
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I'm with you on the abusive attitude and entitlement culture bud.

I also didn't suggest that they were the same and listed some of the differences as you yourself point out, although you missed the other differences which would be repair vs replacement and price point. (Leupold has entered the cheap scope price point so that's maybe less of a difference)

There are lot's of shooters that don't like Leupold as well for quality..... snobbery does exist in the gun world and some people need to justify their choices at the expense of others choices. I prefer to pick and choose according to my own ideas and requirements.

My only vortex products are red dots and they've proven good so far and the fact that they will out live me in one form or another is insane.... but not really a bad thing from my perspective. Easy to sell used as well, again not really a bad thing for me?

I see your argument that it's bad for society at a manufacturing level to be constantly cheaping out, but the race to the bottom has been going on for a while and it's rampant! I just wish my cheaply made modern home appliances came with a no fault, lifetime fully transferable warranty!
 
Ive owned numerous Vortex scopes and never had an issue..worst optic company Ive dealt with has been Zeiss and their terrible Conquest line up...junk and a terribly slow warranty process.
 
BigRobb said:
33%? So how may scopes have you sent in? Don't really know the particulars or your mounting techniques. Sounds like the tube might of been bent before you even opened the box?
It would be great if we could all afford the best of the best for when it really mattered, but it's not the way it goes. I guess you could say you're taking your chances unless you're bringing a nightforce/march/s&b...

In your experience? So you've had a trophy get away because your equipment let you down when it was in your sights? Sh!t happens. Not every car finishes on race day.
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I owned nine..... 3 of them required replacement....... I install my scopes using a UTAS torque screwdriver that is calibrated for work......

And no, while I didnt lose the buck of a lifetime one did crap out on me in Texas on a hog hunt..... luckily the rifle I was using had iron sights......

I now own Zeiss, Leupold and Nikon scopes...... have never had an issue with any of them..... And I installed the scopes the same way using the exact same screwdriver.....
 
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