Vortex warranty question???

All these Vortex threads really make me want to buy a Vortex... Now if they could only get rid of the parallax under 50 yards on their lower-end models, I'd be all over that.
 
rhino62 said:
Yes I did talk with Dianne who told me this, who was the second person I spoke with at P&D, because I was not happy with the original response that I got. I ended up buying two Vortex PST 1-4, one from P&D and one from SFRC. The one I received from P&D had a price sticker on the scope and no bikini rings. When I asked about this I was told they no longer came with bikini rings, which was untrue, which was confirmed when I received the other scope from SFRC and when I noticed that the reticule light adjustment was defective I was informed that it was my responsibility to return the scope to Vortex, since the dealer exchange had been discontinued a couple of months previously. I thought the scope had been either used previously or had been in the store for a long time in order for the light adjustment to not work correctly on two of the settings. I was told by Dianne that they did not sell "used equipment" as new. I have not purchased anything else from P&D as a result of this experience and prefer to deal with other online retailers. When I was at the Kamloops gun show I ended up talking with the Vortex representative and suggested that Vortex add a clear wrapping to the scope boxes the same as Leupold, so that customers can be sure they are getting an unopened box.
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Some clarification is required on this matter. First off the current PST's DO NOT come with bikini covers. The original models did in fact come with this cover but recent models do not have a cover. Vortex made this descision not to have them produced with these covers due to the poor quality of the covers. Any models being sold with these covers are older production models. Dianne did confirm this by checking with our optics staff and opening up another box to confirm there was no included cover. Also the major issues with returned PST's for illumination problems are usually not a defect but with either the battery cap not being screwed down tight enough or the fact that the first 3 or 4 illumination settings are for use with night vision (not visble to the human eye) and the middle settings are quite dim as they are intended for low light applications.
There in not a Vortex stated policy of unlimited across the counter(at retail) warranty exchange for rifle scopes, binos and spotters or electronic products. At one point in the past,the first importation of rifle scopes like Crossfires and Diamondbacks, dealers were allowed to exchange these defective items however with the introduction of higher end products such as PST's and Razors this was not feasible. Currently all binos, spottters and rifle scopes have the following warranty:
-unlimited lifetime warranty
-fully transferable
-no warranty card to fill out
-no receceipt needed to hang on to
Tripods and Strikefire scopes have limited warranties. Any defective bino or spotter must be returned to Vortex Canada for repair. Rifle scopes that are physically broken beyond repair (crushed tubes, internal fogging and broken reticles) may be exchanged in the store depending on available inventory for an identical product at the retailers descretion. Most other problems with scopes are repairable including canted reticles and scopes that "won't zero". Vortex Canada will work with the dealer to determine the best course of action. A product repair form (available online or in store) should accompany the optic when sent back to Vortex Canada. Some dealers in the past(including one box store) was exchanging any Vortex product for any problem. Vortex does not approve of this and have been working hard to make all dealers aware of their current warranty policies to avoid confusion and inconsistency between dealers. I confirmed all of the above information with my sales agent Dwight Fritzler who had no problem with my giving his name here. If anyone feels that we have not lived up to Vortex warranty policies please contact myself or Dwight at Vortex Canada. To date we have had less than a handfull of warranty returns. Phil.
 
P of PDent said:
Some clarification is required on this matter. First off the current PST's DO NOT come with bikini covers. The original models did in fact come with this cover but recent models do not have a cover. Vortex made this descision not to have them produced with these covers due to the poor quality of the covers. Any models being sold with these covers are older production models. Dianne did confirm this by checking with our optics staff and opening up another box to confirm there was no included cover. Also the major issues with returned PST's for illumination problems are usually not a defect but with either the battery cap not being screwed down tight enough or the fact that the first 3 or 4 illumination settings are for use with night vision (not visble to the human eye) and the middle settings are quite dim as they are intended for low light applications.
There in not a Vortex stated policy of unlimited across the counter(at retail) warranty exchange for rifle scopes, binos and spotters or electronic products. At one point in the past,the first importation of rifle scopes like Crossfires and Diamondbacks, dealers were allowed to exchange these defective items however with the introduction of higher end products such as PST's and Razors this was not feasible. Currently all binos, spottters and rifle scopes have the following warranty:
-unlimited lifetime warranty
-fully transferable
-no warranty card to fill out
-no receceipt needed to hang on to
Tripods and Strikefire scopes have limited warranties. Any defective bino or spotter must be returned to Vortex Canada for repair. Rifle scopes that are physically broken beyond repair (crushed tubes, internal fogging and broken reticles) may be exchanged in the store depending on available inventory for an identical product at the retailers descretion. Most other problems with scopes are repairable including canted reticles and scopes that "won't zero". Vortex Canada will work with the dealer to determine the best course of action. A product repair form (available online or in store) should accompany the optic when sent back to Vortex Canada. Some dealers in the past(including one box store) was exchanging any Vortex product for any problem. Vortex does not approve of this and have been working hard to make all dealers aware of their current warranty policies to avoid confusion and inconsistency between dealers. I confirmed all of the above information with my sales agent Dwight Fritzler who had no problem with my giving his name here. If anyone feels that we have not lived up to Vortex warranty policies please contact myself or Dwight at Vortex Canada. To date we have had less than a handfull of warranty returns. Phil.
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The problem with the PST I purchased from P&D was not the battery cap, but was with the reticule illumination switch which failed to turn on the reticule illumination when going from the off position between the four and five setting and then going to the five position and also in some cases when going from the off position between the four and five position and going to the four position. The reticule illumination worked correctly in all other positions. When the scope was returned to Vortex they replaced the reticule illumination switch. One conclusion I have come to is that the reticule illumination control used by Leupold which senses motion may result in fewer problems than with a manually activated switch to turn on the reticule illumination. In general however I still think the PST is a very good 1-4x 30mm scope for the money.
 
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Chemist said:
We have very few come back with defects. The old model illuminated reticle Crossfires had issues sometimes on larger calibre guns but I've had no issues with the Crossfire II (new model), I've never had a Diamondback returned, one Viper PST broke and a few SPARC's have died. Anything else was customer damage but still covered. That's all I can think of and we sell 100's of thousands in Vortex a year.
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Good to know since I just bought a VORTEX VIPER PST 6-24X50 off your site. :)
 
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