I have only been dealing with them for about a year, but have purchased seven firearms from them so far in this time frame, and all transactions have been excellent. One gun I ordered came as a different variant than ordered, but not Wanstall's fault, came from the factory that way. As soon as I realized, I emailed Gary, and the problem was rectified immediately, with no cost or inconvenience on my part. Great company, and I will continue buying the majority of my firearms from them....GD