Wanstalls' Warranty Procedure sucks.

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Sent my para back to Graval for warranty, three weeks from shipping day to my hands. Helps when warranty is inhiuse though.

Not wanstals fault
 
I have never had issues with Wanstalls. Bought a ton of stuff from them. As I tend to buy high end stuff probably the reason my stuff functions flawlessly! Lol.... Give them a break, it's not their fault the smith who takes care of the warranty work is swamped. Even awesome smiths like Joe Dlask have long wait times. Just the way it is.
 
I remember when I bought a TSG-22 conversion slide for my glock many years ago. Gave it to them for a warranty issue (extractor was stuck). Didn't hear anything from them for 2 years. Finally went in store and dealt with it. I showed them the date of purchase on my card and gave me a full refund.
 
madcow said:
Sent my para back to Graval for warranty, three weeks from shipping day to my hands. Helps when warranty is inhiuse though.

Not wanstals fault
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I have to say that each manufacturer is different with respect to communication and turn around time on warranty items, but we would have to say from experience, that Gravel warranty (Remington, Para, Magpul, AAC etc...) is by far the best and quickest in the industry.
 
All of you are missing the point. Getting hosed on a new purchase should not be the standard procedure.

This is not a warranty issue. A warranty issue is where something fails prematurely: a barrel wears out sooner than expected, sights come loose, etc.

This is a contract which was not fulfilled. He held up his end and delivered payment in full to the retailer. The retailer did not hold up their end by supplying him with what he purchased. If you were local, this would be a slam dunk small claims court case.

When you buy from a vendor online, you are buying something by description. In Ontario, the law says:

From the Ontario Sale of Goods Act:

33.

(1) Where goods are delivered to the buyer that the buyer has not previously examined, the buyer shall be deemed not to have accepted them until there has been a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract. [Note: Retailers who send you a receipt stamped "No refunds or exchanges" don't have a leg to stand on]

(2) Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, the seller shall, on request, afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract. R.S.O. 1990, c. S.1, s. 33.

34. The buyer shall be deemed to have accepted the goods when the buyer,

(a) intimates to the seller that the goods have been accepted;

(b) after delivery, does any act in relation to them that is inconsistent with the ownership of the seller; or

(c) after the lapse of a reasonable period of time, retains the goods without intimating to the seller that they have been rejected. R.S.O. 1990, c. S.1, s. 34.


From BC's Sale of Goods Act:


38 (1) If goods are delivered to the buyer that the buyer has not previously examined, the buyer is not deemed to have accepted them unless and until the buyer has had a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract.

(2) Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, the seller is bound, on request, to afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract.

39 The buyer is deemed to have accepted the goods when

(a) the buyer intimates to the seller that the buyer has accepted them,
(b) the goods have been delivered to the buyer, and the buyer does any act in relation to them which is inconsistent with the ownership of the seller, or
(c) after the lapse of a reasonable time, the buyer retains the goods without intimating to the seller that the buyer has rejected them.


But we're Canada and a secondary market so the law doesn't apply, right?

FF
 
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Wanstalls has top notch service. I've mentioned a problem I was having with a firearm, almost a year after purchase and they were quick to offer help.
Sometimes quality work just ales a little time.
 
Pocisk said:
I don't blame Wanstall's as I know it's standard industry practice - in fact a lot of retailers won't even take it back they make you deal with the manufacturer directly - BUT if I'm reading this correctly the firearm didn't break, it arrived broken? If that's the case it should just be replaced I think. Wouldn't fixing a firearm that arrived to the customer broken, then returning it to the customer, essentially make it a refurb? You can't sell a refurb without declaring that it's a refurb and not new.
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It arrived in that state.
Im not saying wanstalls is bad.
Read what I wrote...the procedure sucks.
As for cry baby... Shows how immature people on here are.
My money bought that firearm, not anyone elses.
Defective out of the box.
I dont want a repaired gun that should be new.
Why is so bad.
I also asked if anyone else has had similiar experiences...not for anyone to attack or find me solutions.
Read the post. As for most of you responding, thank you for being mature whether u agree or not.
First time ive had warranty issues with any of my firearms.
I do expect a new gun, not a fixed gun.
I didnt buy a fixed gun.
Thank you for replies
 
I feel you tinymike.
Some of the people on this site are a complete joke. Oddly enough, you can find them by their huge post counts. All I see are lots of words, with nothing of value coming out from so many of these long time members.


FyreFighter said:
All of you are missing the point. Getting hosed on a new purchase should not be the standard procedure.
Click to expand...

I think it's insane that so few members here actually get it.
It's absolute garbage that the OP bought a defective gun, and now has to wait for it to be fixed.
 
The only defective guns I've ever purchased were from mail order vendors. I'm not saying it is SOP, but it would not shock me if retailers send the ones with the worst fit and finish to mail order customers. At the very least, the in-store customers get to give the product a look-over first.

FF
 
Could have saved yourself some butthurt if you had just chucked the 22 mag cylinder in the back of the cabinet and left it there like everyone else does :)
 
That is B.S.

You can't sell someone a defective product and run them through hoops to get it fixed. This is NOT a warranty issue and as such, the buyer should either be refunded or offered an exchange.
 
FyreFighter said:
All of you are missing the point. Getting hosed on a new purchase should not be the standard procedure.

This is not a warranty issue. A warranty issue is where something fails prematurely: a barrel wears out sooner than expected, sights come loose, etc.

This is a contract which was not fulfilled. He held up his end and delivered payment in full to the retailer. The retailer did not hold up their end by supplying him with what he purchased. If you were local, this would be a slam dunk small claims court case.

When you buy from a vendor online, you are buying something by description. In Ontario, the law says:

From the Ontario Sale of Goods Act:

33.

(1) Where goods are delivered to the buyer that the buyer has not previously examined, the buyer shall be deemed not to have accepted them until there has been a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract. [Note: Retailers who send you a receipt stamped "No refunds or exchanges" don't have a leg to stand on]

(2) Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, the seller shall, on request, afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract. R.S.O. 1990, c. S.1, s. 33.

34. The buyer shall be deemed to have accepted the goods when the buyer,

(a) intimates to the seller that the goods have been accepted;

(b) after delivery, does any act in relation to them that is inconsistent with the ownership of the seller; or

(c) after the lapse of a reasonable period of time, retains the goods without intimating to the seller that they have been rejected. R.S.O. 1990, c. S.1, s. 34.


From BC's Sale of Goods Act:


38 (1) If goods are delivered to the buyer that the buyer has not previously examined, the buyer is not deemed to have accepted them unless and until the buyer has had a reasonable opportunity of examining them for the purpose of ascertaining whether they are in conformity with the contract.

(2) Unless otherwise agreed, when the seller tenders delivery of goods to the buyer, the seller is bound, on request, to afford the buyer a reasonable opportunity of examining the goods for the purpose of ascertaining whether they are in conformity with the contract.

39 The buyer is deemed to have accepted the goods when

(a) the buyer intimates to the seller that the buyer has accepted them,
(b) the goods have been delivered to the buyer, and the buyer does any act in relation to them which is inconsistent with the ownership of the seller, or
(c) after the lapse of a reasonable time, the buyer retains the goods without intimating to the seller that the buyer has rejected them.


But we're Canada and a secondary market so the law doesn't apply, right?

FF
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I totally agree with this.
Wanstall's is a big player in the gun sales market.
Can they not inspect the firearm before shipping it out? Make sure it is working, the action is cycling properly, things are not getting jammed up?
If your one gunsmith is backlogged until March...then here's an idea...wait for it, wait for it...WHY don't you get a second or third or fourth gunsmith that can do your service jobs so you don't keep your customers waiting? They are skilled folks, but surely it's not like trying to find a neurosurgeon, is it? I am sure there are a few good gunsmiths around that would be able to do this?

As for Mike- he has a totally valid point. He paid good money for his gun. He got a useless chunk of metal in the mail from Wanstall's that he can't use.
How can anyone with any brains at all call this a normal business transaction? The guy got ripped off. Plain and simple.
 
You guys wanna whine about Warranty Stories.
Research Ford 6.0L Diesel engines.
Most of the problems caused by the owners , but the legitimate warranty claims would either take months to repair or where not accepted for one chicken sierra reason or another.
There vehicles could cost North of 40 thousand dollars and less than 10,000 kms on the odometer.
Kudos to Gary at Wanstalls for his straight forward coms. on an open forum after being blind sided on the concern.
Rob
 
First off, if you can get any gunsmith to take on a project right away would have me wondering why he is not busier. Second thing is, like a cell phone or many other goods, you can not return them if they don't work ( at least at future shop ) or a car. You are limited to the warranty process. I will always ( after this ) ask what the return policy is as well as waranty service before buying anything including firearms.
 
The fact that is was defective right out of the box puts this in a different perspective for me. I would think the seller should replace the defective gun and deal with their supplier themselves. I think this is a different situation than one where a product was working when purchased but then failed after a period of use.
 
I have long reported my stories with warranties! Ruger was at Snap shot.... worst experience ever and took over 3 months! Can't say anything about this dealer, however looks like they are taking care of it! Not the retailers problem for this, but man the places the manufacturers use for repairs SUCK!

I would say basically if you buy any firearm and need warranty work, GOOD LUCK! you are in for a long, lonely wait.
 
sailor723 said:
The fact that is was defective right out of the box puts this in a different perspective for me. I would think the seller should replace the defective gun and deal with their supplier themselves. I think this is a different situation than one where a product was working when purchased but then failed after a period of use.
Click to expand...

Thats the way it should be.
 
This isn't warranty work. Gun was defective out of box. Wanstalls should pay for shipping both ways and send out a new (this time checked) replacement. There was no intent or malice on Wanstalls part. It happens. That said, I would be choked to buy a NEW gun only to have it show up defective and then be told it will be possibly months before I get it back and fixed. Guy didn't want to buy a warrantied gun, he paid for a new gun. The approach from Wanstalls over this makes me uneasy and makes me think twice about purchasing from them.
 
Receive defective item, confirm defective, refund customers money and send it back to the distributor / manufacturer. Why should a customer wait weeks / months for a warranty repair on a defective item? I have stopped buying certain brands due to there frequent poor QC and warranty tardiness.
 
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