Wanted to share a positive experience with all of you

Milofficer

Milofficer

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I wanted to create this thread because it's well known that negative impressions / reviews / experiences tend to be numerous, but not everyone writes about a positive experience they may have had.

I've had a very positive experience from some local businesses, and I wanted to share them with everyone because I think it deserves some recognition, and because I want to support our retailers and firearms-related companies.

I became a recent AR owner, and I wanted to purchase a railed handguard for my rifle. I purchased a DLASK free-float rail handguard from Dave's Surplus and Tactical for a great price. Not only was it a good price, but they've been very kind to LE/ Military customers by giving us a discount. I hadn't expected to get a free-float rail system (because of the price) but this was too good to pass up. I knew I didn't have the tools, so...

I went to Italian Sporting Goods to get the RAS installed. A day after I dropped it off, I received a call from Ken at ISG with some bad news. For whatever reason, the barrel nut wasn't playing nice with my receiver. He had actually called the guys at DLASK and asked them for help, and they offered to install it for me at no charge!

I went down to DLASK and they installed it for me (and re-installed the front sight/gas block) in less than 20 minutes while I waited, free of charge. Can't say enough about how happy I am and how impressed I was at the customer service of both DLASK and ISG.

The actual problem? When DLASK made the RAS for Dave's, he had included an airsoft barrel nut, which was metric, and therefore didn't fit with a real AR-15 upper. The guys at DLASK gave me a brand new barrel nut at no charge.

Thanks for reading. Feel free to post your positive experiences, if you have any you'd like to share.

Pat
 
good service

Kuddos to them and to you for bringing to light that there are still places out there that give a rats a** about customer service
 
Hold on for second, it sounds like the manufacturer is just doing the minimum to correct their epic fail!

The manufacturer put an airsoft part in their products, ship it to their dealers, get your gunsmith to QC it, used your time and gas money to figure out the problem and they just exchanged it (and installed it in the process of diagnosing their mistake). That is the very least and minimum they have done.

They should not have put an airsoft part in the box in the first place. It will be outrageous if they charge you because you had already used your time and money to do the QC for them!

You should let Dave's know about this, to make sure all the barrel nuts in the store are the proper ones! So others won't have to go through the same process.
 
My understanding was that DLASK made the airsoft barrel nut specifically for Dave's. I guess they had a fair number of airsofters buying RAS units for their guns. The RAS is the real deal, but the barrel nut was made to an airsoft dimension spec in order to make it fit. The sales guy at Dave's probably wasn't aware it had an Airsoft nut instead of a proper one. Considering the deal i got on the RAS, I can't possibly complain.

Greentips has a point that these companies were doing their due dilligence. But not every company does their due dilligence. These guys did, and I wanted to make sure it was known. Besides, I ended up saving money and learning a fair bit, so it was win-win for me.

That's my 0.02.
 
Chizzy said:
I am confused, they were doing their due dilligence or they were not doing their due dilligence????? Is there a typo in your original post?

Regards,

Chizzy
Click to expand...

I felt that these companies did their due dilligence and more. You can define "due dilligence" different ways. Ken from ISG could have just called me and said "I couldn't install it, i don't know what's wrong. You'll have to figure it out, and by the way, that'll be 100$."

Instead, he went and contacted the manufacturer for me and let me know that they would take care of the problem and do it for free.

YMMV, but to me, that says that the companies stepped up and did what it took to help me out. Not every company does that, and even if this is what is "supposed" to be done as a bare minimum level of customer service, nobody really hears about it when companies do the right thing.

I stated my intent pretty clearly: I was well-served by the aforementioned companies, and i wanted to share my positive experiences with the forum.
 
If your happy as the customer then obviously it was a positive experience hahahah. Although airsoft parts is disconcerting..... "shudder"
 
Great to see someone post their positive experiences regardless of how others interpret them, glad things worked out for you and your expectations were more than met.
 
At the end of the day Milofficer is happy and that is what customer service is all about.

Mistakes happens, to me how a company resolves a mistakes says a lot about their customer service:rockOn:
 
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