What is going on with Ellwood Epps?

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Epps is a bip proposition. "buy in person". Never had a phoned in order work out with them. Never.

Worst return policy I've ever seen as well. I buy there when I have no other choice after being burned multiple times. Things like being shipped new guns with missing canibalized parts and being told it was my problem with the OEM, not theirs. Or guns shipped with obvious broken parts not disclosed in the ad or by phone. Or one time shipped the entirely wrong firearm and had to go public here before they would exchange it.

Never again.
 
Ive ordered several milsurp and sporters through only a single picture or sometimes no picture and been satisfied. On my 4 journeys to the shop, I have always been treated well by the staff.

I come from a retail background and treat them as i would want to be treated, and have always left in a better mood then when i got there. Staff was always helpful, went out of their way to answer questions, and is willing to negotiate depending circumstances.


just my experiences
 
Bought a new rifle... the barrel was already done! Asked for return but never heard back. I removed the barrel and made a custom. Never for me again.
 
I had them re-barrel an m98 muaser a couple years back. they did a good job except for a few marks from the lathe. It was however stainless and therefore was not blued.
Overall it sounds like miscommunication on their part. If possible you should deal with them in person, not everyone appreciates modern technology!
 
Got a few guns and pistols from them - in person and online. Much easier to deal in person - people are friendly, helpful and nice in most cases - we all have a mood swings. Shopping experience is not the best, but acceptable. Will I go again - yes and yes.
Gunsmithing service is completely different story. I left rifle in april for some small work. After dozens phone calls and couple visits I finally lost patience and cancel the work-order in september - no work was done. Good thing I cleaned and lubricate it before took to the shop - otherwise I would pick up one rusty gun. Will I go again - newer. I live in BC now, but it's beside the point.
 
I haven't delt with them at all, but I drive past a few times a month and the parking lot is always full. I wonder if they've got the Weber's effect going on, nothing great but its on the way to the cottage and we've been going for X years.
 
Have dealt with Epps for over 30 years and a few owners. Bought, sold and traded . Never phone or online, I've found walk in and face to face purchase or negotiations is best especially if you're lucky enough to have Wes behind the gun counter that day. I will agree that the customer service is slow and yes for some reason they are always on the phone ? or trying to educate a potential newby customer on firearms ! Their prices are reasonable at best....but you can negotiate on the used stuff and they have a payment plan with 50% down. Having said all that I still stop in at least once every couple months and look at what's new.
 
Jrtv said:
I haven't delt with them at all, but I drive past a few times a month and the parking lot is always full. I wonder if they've got the Weber's effect going on, nothing great but its on the way to the cottage and we've been going for X years.
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No, part of the problem is the old local dudes that go in there regularly to chat with the employees, fondle guns they have no intention of buying and tell story after story about how they don't make them like they used to.
 
Since I am a member of the Orillia gun club, I have dealt with epps on a few occasions. Actually, if you take a look at my purchase / trade / sell records there, the list is longer than my arm. Were all the transactions smooth and trouble free? Nope. Is it still one of the best places to shop for firearms related stuff in Ontario? Yep.
 
Its best not to bump threads like this, even if you have good intentions by providing a good review. It’ll only remind people of all the terrible experiences they had dealing with Epps. Back to the therapist...
 
Everytime I drive by Epps on the highway I always shudder. Definately don't care about customer service. Back in 2014 they had a college aged kid working the gun counter and he was the only guy in the gunroom that's ever acted like it was his job. All the others couldn't give a ####... Ask to check out a gun and they will literally sigh
 
Northern Amateur said:
At least you made an appropriate amount of attempts to rectify the situation with them before posting. It's sad that it has to come to that. Hopefully someone there will read this and get it sorted for you, maybe even post here.
A retailer who went out of business about two years ago with stores in Mississauga, Markham and Ottawa had a nasty tendency to ignore customer complaints.
BTW, I am looking for a good bluing service in Ontario. Good to see such experiences being shared so I know who to avoid if it's not made right.

cheers,
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LeBarons which you are alluding to went out of business because the owner "didn't believe in the Internet". They were lucky to stay open until Ottawa finally got Cabelas. The next day they filed for bankruptcy.
They constantly didn't have anything in stock and you couldn't use the phone service if you had a store in your Rea and the woman who ran it was an outright #####.
Employees were embarrassed with all of it but would do their damnedest to give as good of service that they could. I was glad to see the company go under but felt more pissed that it put people out of work
 
Bought guns there.
No major problems.

In regards to their website don’t take their condition assessments of used guns as gospel.
Best check the gun out in person before laying down the cash/plastic.

They aren’t very organized.
Like a swarm of yellow jackets in a wind storm.;)
 
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