Service
It's like this 3 weeks ago one of my staff members heard me making some plans for the M1 and talking price!
Some days later being overloaded with calls and emails about this gun that no one should have known about.
In our shop we are set up for 30-50 calls a day and can handle about 300 emails with walk in trafic.
As of late since the M1 out of the bag, 200-300 calls a day and 1500-2500 emails about when , how much and can I put my name on 1!!
Calls are being missed and behind on emails. This I know and feel will change as soon as the good fells of CGN leave this topic alone as the M1's will not be available for the better part of a year.
I had to fire the staff member for his bull #### and now find my self over worked a bit behind.
If the M1 calls and emails slow down we can continue to provide our best service possible!
We had posted a add for staff a week ago and have some great condidates and another phone line being put in next week.
We do call backs after 6pm through 11pm to the younger guys.
We are slowly catching up on the emails
Doing are best with the call and email overload!