I actually happen to work at wholesale sports, and have this to say. First off, maybe the employee didn't know exactly what you were talking about. But you can't expect everyone to know everything instantly. Even you had to learn what you know at some point in your life, and this is when that person is learning, so don't be so hard on them, they will learn eventually. I'm sure you would agree that becoming an expert on something such as reloading takes time.
Next point. The majority of the problems is the managment. People have been working there for 5 years and still only make $12 an hour. This year, managment has decided not to give raises. People all over are quitting, and I don't blame them. The reason they have to hire whoever they can get is because they can't keep employees. I work in the guns and archery department, and I can tell you right now its a joke. They won't even tell us what or when we're getting things in, how long it will take to order something, it seems that they're getting rid of more and more of our suppliers that we can custom order from, and we're not even allowed to order our own stock inventory! I've heard of stores having to buy things from their competitors to sell for themselves, because they can never get any stock in. Even for things like glue, or wax, for making arrows, has to be bought at local competitors so the store can make arrows for its customers.
There are many things that need to be changed with the managment at Wholesale Sports, and that is the underlying cause for nearly all problems. As a customer and employee myself, I am not just blowing smoke and making things up. Its ridiculous and incredibly frustrating, and there is nothing worse than having to answer "I don't know" everytime someone asks you a question because the head office refuses to treat its employees as they should be treated and give them the necessary information to do their jobs.
