why doesn't anyone answer the phone there

Honestly a genuine question. If we have a problem with our phones that I am not aware of I need to know to be able to fix it.
So far today, our system does not show any voicemails so from where I sit everything looks good and calls are being caught.
 
Wolverine Guy said:
Honestly a genuine question. If we have a problem with our phones that I am not aware of I need to know to be able to fix it.
So far today, our system does not show any voicemails so from where I sit everything looks good and calls are being caught.
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Voicemail??? Does no one mail a letter anymore???
 
Marksmen said:
I have tried 4 times today and ring ring ring then general voicemail? I want to know why an order on tuesday hasn't shipped yet.
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Phones and store are busy today, so please leave a voicemail.
In regards to the other question this is from our website

"All orders typically ship within 1-3 business days. If you have purchased a non-restricted firearm or ammunition please allow an additional 24 hours for license verification. If you have purchased a restricted or prohibited firearm please allow additional time for the transfer to be approved by the CFC.
All orders have tracking information. When your order ships, you will receive a shipping confirmation email with a link to track your package."

If this isn't restricted firearms, we are still within the 3 business days we strive for. We have no way of telling about your order via a CGN handle so please either email sales@wolverinesupplies.com or call again and if necessary leave a voicemail and Wolverine Guy will be on it very quickly.
Thanks for you understanding and have a Merry Chrismas!
 
Voice mails, no matter where left usually get no response.
People re jaded when it comes to leaving voicemails.
Vendors think all is good but in realit, it is not
 
check your email please
, and I do not like to not leaving a voicemail in a general mailbox on orders unless I know who's mailbox and title of the person. Just wanted to talk to someone. I deal with lots of businesses, everyday, always get to someone after weaving through the answering system.
 
Marksmen said:
check your email please
, and I do not like to not leaving a voicemail in a general mailbox on orders unless I know who's mailbox and title of the person. Just wanted to talk to someone. I deal with lots of businesses, everyday, always get to someone after weaving through the answering system.
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Calm down Wolverines has top notch customer service. Your not their only customer.
 
Marksmen said:
check your email please
, and I do not like to not leaving a voicemail in a general mailbox on orders unless I know who's mailbox and title of the person. Just wanted to talk to someone. I deal with lots of businesses, everyday, always get to someone after weaving through the answering system.
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Personal I agree with you, I do not like voice mail. We try and see that there is a real person to answer the phone but that is not always possible. If you call in and select an extension line and that person is not there you will have to leave a voice mail. That can be as simple as: It is 10 am, this is Fred please call me at --- --- ----, I always repeat the number again slowly. Nothing is more annoying than trying to return a call when the number left for you is garbled. Please e-mail us if our system is not working for you and if you do not get a call back. Thank you.
 
Zeuster56 said:
Voicemail??? Does no one mail a letter anymore???
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Well, I tell you what. If you are a collector of unusual Ithaca shotguns such as myself and if I was to utilize only, snail mail for future prospects in both Canada and the USA, the whole internet world of similar collectors would leave me eating their IT dust.

And my Ithaca collection, pretty much non-existent.
 
My 2.5cents:

They've called me more than once and left me a message. If I call back and they don't answer, I just email them to let them know I got the message. There is nothing in my life urgent enough that I can't wait for the boys at Wolverine to get back to me in a day or two. They *always* get back to me.

I love dealing with them, and they're always choice #1 for me.
 
Wolverine has to have one of the best customer services anywhere. Like everyone else has said to you, leave a voicemail or leave them an email. They WILL get back to you as soon as they can. They are an amazing bunch of guys (and gals), I'd never hesitate to purchase from them because of some stupid shipping delay or an unanswered phone.
 
I can vouch that a couple years back one of the wolverine staff was bluntly and unapologetically tardy in responding to my email and VM communication. It'd be 2-3 days before I heard a response of any kind, thus turning a transaction to that should've taken a day into 2 weeks.

One call to a nice lady who I can't remember the name of right now, and I've never had to deal with said employee ever again, nor have I heard from him.

Every business, and everyone, has issues. It's how they're handled that earn my respect and business. Wolverine has mine.

GGG
 
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