i have bought lots from them they are great to deal with imo as well, although i sent an email for funsies giving them trouble for my pen always being broke...lol.. some people are just natural born complainers and have no other goal than looking for something to bit ch about, i have a friend complains at every restaurant, everything he buys, if the retailers knew his game plan {discount, i am sure} they would tell him to f$#k off and die, needless to say we dont go out with them much anymore, its just a giant buzz killer, the glass is always half empty with some folk,