I'm fairly sure that if everybody requesting a refund complain to their CC provider and request a charge-back, you will drop that insulting $50 fee pretty quick. Though, given the volume you're dealing with, you probably don't care and we can continue to play cat-and-mouse ;-) I'm certain you have already factored this in.
edit:
I would be fully justified to request the full pre-order amount via charge back. Now, I am willing to give Wolverine a chance, but my patience is running thin... Right now, I'm trying to deal with it with a STAG-10 build, but it will probably be ready for bear and I'll still miss coyote until fall...
edit: I have no doubt you will delete this post...
edit2: I will actually proceed with the charge-back request tomorrow. Feel free to ban me from the store. I do not see a future with the WK-180C anyway as upper-only will probably never be available and the internals will probably remain proprietary to Kodiak. The STAG-10 platform feel much more modular and by the time you are done with the pre-orders, I'll be able to get my hands on a WK if I want it (if you ban me, I'll get it from third-party)... If Wolverine delete this post, I will post the outcome in the General section.
edit3: feel free to contact me if we can find a compromise.
I have been out all morning so this is my first opportunity to reply, as you chose to make this public I will reply here.
I will not be deleting your post, we have absolutely nothing to hide. These posts do get cleaned up from time to time so we can keep the thread short and informative, not as a form of censorship by any means.
Firstly we have never guaranteed any delivery date, or time period of sorts. We have announced expected ETA based on what the manufacture has advised us and updated the public whenever we received any news, good or bad. We have kept this process as transparent as possible.
The $50.00 admin fee charged when an order is canceled has never been a hidden charge, this has been spelt out right from day one., you can find it in the original post under, “Availability”.
https://www.canadiangunnutz.com/forum/showthread.php/1678142-Wolverine-s-WK180-C
Now let us look at Charge Backs. This is my personal understanding of how they work. I believe that it is very simple for a consumer to start a Charge Back, they just make a claim, nothing has to be proven at that time. It is automatic and the consumer receives a credit. When the merchant is notified of a Charge Back they can accept it or contest it. We run an honest reputable business and the only times we have had to accept a Charge Back is when the card in question has been used fraudulently, then we are just SOL.
Whilst I fully sympathise with your situation, I do not take kindly to threats on a public forum. There is an old saying: “You catch more bears with honey than a stick.” I am not tasting anything sweet, I feel like somebody is poking me with a stick.
If you or anyone else has problem with the way we are operating please send a polite e-mail to
Sales@wolverinesupplies.com, or better still feel free to give us a call explaining your problem and we will endeavor to resolve it amicably.