I recently purchased a Webley and Scott Rebel airgun from Epps and it has been having issues with firing unexpectedly, I emailed Epps and they said all airgun sales are final and pretty much we aren't going to do anything to help you. So I contacted the distributor for Webley and Scott for North America and they said that Epps should replace the gun and they will ship them an extra one on their next order...sooo after the distributor called Epps and talked to them they told me that Epps is going to send me a replacement. So I picked up the replacement and looked through the paperwork and Epps charged me for the replacement!!! I'm not sure what they are trying to pull but if they don't fix this i swear I will never buy ANYTHING ever again from Epps and will tell everyone I know to stay clear of them, and I know a lot of sport shooters, hunters and collectors!
Wondering why Epps is trying to drive away customers
- Thread starter Hunterforlife
- Start date
Many threads on here about Epps. This is nothing new
Shop usually charge and then refund when you send the defective one.
I think Epps is blazing that green tobacco hippy stuff more then they should....
I was told by the distributor (Centurion International) that I didn't need to send in the defective gun!
Why wouldn't you?? Geez, you wanted an exchange and you got one. Send the other one in and get your money back.
If that's what they want they are welcomed to have the malfunctioning one back! I'm not wanting two of them, but I haven't heard anything from Epps since they told me all sales are final. The distributor told me they didn't want the malfunctioning one back!
PitBull1973
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I've dealt with epps many times and never had an issue. Actually there prices are very competitive
If that's all it is i will gladly send in the defective one!
Just pick up a phone, call them, ask why you were double charged, and get a mailing address and a "file number" or some identifier to help with the claim. Send the gun back right away, as I would want that as a dealer. It just makes sure someone is not just getting a free gun. Defective guns are not anything new. I am sure if you CALL THEM and TALK TO SOMEONE, they will make it right.
I agree the OP should just call them and figure out the charge rather than post on here first thing, but if the distributor doesn't want a defective gun, what does Epps want it for? They going to turn around and sell it again? If the distributor is sending an extra one to Epps, then Epps isn't out any money at all by letting OP keep the defective one.
If you did not authorize the CC transaction, you have every right to dispute the charge with your CC company, and you will not have an issue doing so since they must not have your signature on merchant copy of the CC transaction receipt, and you clearly did not enter your PIN number.
This is the ultimate reason for my rant! How can they have authority to change my card without my permission, they have all my contact information.
This isn't promising. I haven't done business with Epps in a year or two, but had many times before that and found them excellent to shop with. are the negative reviews relatively new or was I just lucky in the past? Hopefully it's just the odd new employee and they can be back to being reputable?
Because EPPS sent him a replacement. He needs to send the defective gun to EPPS so that they can send it back to the distributor so that they get the refund. Not that tough to figure out. If EPPS sent the new gun to the OP without charging for it and the OP decided not to send the defective gun back in then EPPS is out the cost of the new gun.
Pretty bone-headed for a distributor to allow defective product to remain in public hands. I guess they want a few more people to handle and maybe buy second hand their defective product. That should help their reputation.
Notice that they aren't even curious as to why the gun failed! Sure sign that they're keen to improve the product eh!
Did you even read any of the previous posts? Or my post at all? According to the OP, the distributor apparently DOESN'T want the defective one back. The distributor called and told Epps to send him a new one, and that they would simply send Epps an EXTRA one so that they would not be out any money when Epps sent a new one to OP... "Not that tough to figure out" he says...
