Worst Shipping Packaging

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Army2006

Army2006

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So I just received my winning from the last auction. It's such an unpleasant surprise when I opened the box...

The 2 scopes I got was packed with an iron bipod within a zip-zac without ANY protection. No bubble bag, no foam, not even a paper.
This is the most unprofessional pack I have ever received from all the Canadian auctions I participated, especially when considering that Landsborough charged the highest shipping fee than all other auctions.

I will not recommend this auction to anyone and advise to avoid it. It charges ridiculous shipping fee (compare with other auctions) and their stuff wont treat your merchandise seriously.
 
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I auctioned for the first time recently. I also had poor experience with them. Zero customer service and communication. They didnt get back to my email for pick up arrangement. I just received tracking for the package they sent, there was no invoice and no information about how they charged the fees they charged.

This is my first and last time with them.
 
Army2006 said:
So I just received my winning from the last auction. It's such an unpleasant surprise when I opened the box...

The 2 scopes I got was packed with an iron bipod within a zip-zac without ANY protection. No bubble bag, no foam, not even a paper.
This is the most unprofessional pack I have ever received from all the Canadian auctions I participated, especially when considering that Landsborough charged the highest shipping fee than all other auctions.

I will not recommend this auction to anyone and advise to avoid it. It charges ridiculous shipping fee (compare with other auctions) and their stuff wont treat your merchandise seriously.
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Hello,

We've replied to your feedback that you wrote under the Triggers and Bows sub as well. Please reach out to us at cs@landsboroughauctions.com with your invoice number and a copy of this description and we'll look into this.

Thank you, and again, we apologize for the inconvenience.

- Landsborough Auctions
 
SewerMonster said:
I auctioned for the first time recently. I also had poor experience with them. Zero customer service and communication. They didnt get back to my email for pick up arrangement. I just received tracking for the package they sent, there was no invoice and no information about how they charged the fees they charged.

This is my first and last time with them.
Click to expand...
Hello,

We apologize for the poor experience with this. Our inbox & voicemail box is invariably inundated for a week or two following a big sale as everyone collects their items, and occasionally we do make a mistake and lose track of a message.

If you have any questions about your invoice, please reach out to us at cs@landsboroughauctions.com with your invoice number and any questions you may have. Feel free to call us at 519-449-1001 ext. 2 as well. We can't always get to the phone when customers are in-shop picking items up, but we'll do our best.

Again, we apologize for any inconvenience and hope you give us another try on a future sale.

- Landsborough Auctions
 
Army2006 said:
I will not recommend this auction to anyone and advise to avoid it. It charges ridiculous shipping fee (compare with other auctions) and their stuff wont treat your merchandise seriously.
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did you reach out to Landsborough before trashing them publicly? Isn't that the first logical step?
 
boxhitch said:
did you reach out to Landsborough before trashing them publicly? Isn't that the first logical step?
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It is, however if a company is this careless the truth should be told to others. And plenty of times, one contacts the seller which falls on deaf ears.

Funny how this auction site responds very quickly when poor customer service is revealed.......:(

Speaking the truth, isn't always trashing..........:unsure:
 
boxhitch said:
did you reach out to Landsborough before trashing them publicly? Isn't that the first logical step?
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Who says they didn't? But wife recent deaking with a business. Privately they just kept on pushing her away and making excuses. It wasn't till publically making it did the light shine. What she ordered wasn't instock ( actually it died ) she wasn't informed. Nor was going to be told.

Then more others that been waiting came forward. Now the company is bashing those who had issues calling them liars when we got proof.
 
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