zeiss warranty

M

moose2hunt

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prince george
Does any one know who does warranty work or repair work for ZEISS in Canada .....all the years i have hunted with a scope i have never marked a lense ..seemes that i have scratched my eye piece lense ...not in the way of the rectical but bad enough it needs fixing ....
 
You contact Gentec, send it to them after you get a wo number and a letter explaing what happened and what work you want done. Gentec will send it to the U.S to be repaired, then Gentec gets it back and returns it to you.

http://www.gentec-intl.com/
 
Be prepare to wait for a least 8+ weeks. if they(the American side) even going to warranty it (in your case). Gentec is pretty good, but unfortunately it's not up to them.
Please let us know how it turns out.
 
well ..sounds like a lot to go throught ..I will call Tomorrow and see whats involved ......If its going to take that long ,its not going to happen till after hunting season .....But i will let you all know....thanks
 
Well I waited till the end of huting season here in B.C. end of November for me .. Gave Gentec a call they told me to ship it to them ..in the original box if i had it with the warinty card filled out ..if i had it ...so i did ,,They ship it to the states when they have enough to ship on there end ,,,Zeiss detemins wheter or not its a warenty job on there end and bills Gentec ...
I got my scope back from Gentec the other day still wraped from Ziess
opened the box and the scope came bak with a letter and new scope cover ....
Ziess said that i should use the scope covers because they are haveing isues with
"soft glass"( their words) and did not charge me for this repair ..this time even though scratching the objective lense was my fault .
turn around time was just under 6 weeks and did not cost exept for the shipping
not bad even if it was my fault ....................
 
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