Welcome to the club,
I now consider WSS as a convenience store, hit or miss I don't order anything from them anymore.
Copy Paste of the email to Customer servive.
A month ago I went to your store in Nanaimo, I was looking for reloading components.
Your shelves were almost empties, I mainly needed bullets for my rifle.
I talked to one of your staff (Tony) outstanding person by the way.
And he place an order for the bullet I was looking for IE: Berger VLD Hunting 0.277, 140gr. For 200 bullets.
I provide him with my personal information.
2 weeks after (23th October) I received a phone call from Nanaimo store, saying my bullets were there.
I live at Comox, 130km x two =260km away, more than three hours’ drive back and forth.
My vehicle is a F-150, no need to say it is not feeding on steam, but on gasoline at $ 1.29 per liter. Roughly it cost me $50 in gas just to go to your store.
The next day : 24 October, I did the trip for Nanaimo to grab the bullets.
Tony was not working, I young man was there to take care of me instead.
I told him I received the phone call for the bullets, he went in the back store and came back with my order (paper copy) and the boxes. They were far to be what I have ordered, they were Berger VLD, 0.244, 95gr.
The young man was really confused, so do I.
The order was fine (paper copy), so it mean it went through at least three pairs of hands and nobody notice the mistake.
They didn’t match the order
The warehouse, the shipping department, the service department….
I left your store empty handed.
This week I received another call about this order, I went back there today and it was the right bullets now.
Tony was there, I told him what happened, he was really not impressed neither, but offered me a very small discount 10%= $12.
I`m extremely disappointed about this situation,
I don’t think I will ever do business with your store having to deals with such mediocrity.
Cabela`s opened their doors right next to your store in Nanaimo, I think I will transfers my business with them, they look concerned about customer satisfaction.