Wanstalls' Warranty Procedure sucks.

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tinymike66

tinymike66

CGN Regular
EE REVOKED
Location
Hamilton, Ontario
Wantstalls has some good customer service reviews, but I assure you, if you have to deal with Warranty issues then I would say they suck.
I am speaking from personal experience and not hear say.

I purchased a North American Arms Mini Master from them and received just after Christmas.
Shortly after receiving my registration, I took it to the range to have a little fun.
The Magnum Cylinder was defective and would not rotate to next cartridge and lock up.

I emailed Wanstalls Warranty and the sent me a return shipping label to have the firearm returned for Warranty.
Canada Post notified me that it was received by Wantstalls on Jan 25/16

Two weeks and zero contact from Wantastalls. After 3 phone calls I was told today that is was sent out to Gunsmith.
I was also told that Gunsmith is backlogged and will not even probably look at it for another 3 weeks.

I'm extremely upset and no longer want this firearm.
I'm not sure what consumer rights I have and how to properly deal with Wanstalls. Seems us customers are always held down by throat when dealing with these issues in the Firearms field.

Anyone else have similar experiences?
This is bad customer service with regards to warranty.

\
 
How is this bad service it's getting fixed? check with some of the repair times with Smith & Wesson products and it takes months and years for a solution.
 
silverfoxdj said:
How is this bad service it's getting fixed? check with some of the repair times with Smith & Wesson products and it takes months and years for a solution.
Click to expand...

Then that's Bad service as well.
Turn around is horrible and should never keep a customer hanging.
If you think waiting months or years to have a defected product you paid your hard earned money for is acceptable then
maybe accepting and tolerable customers such as you are the reasons why these retailers and companies say...Whatever we get to it when we can.
Not looking to argue just saying, its not good practice and no one stands up to it.
 
Those thing take time, Wanstalls will look after you, i am not even worried... JP.
 
It takes time unfortunately. No doubt they should have been in contact with you when they received it and let you know about the time line.
Unfortunately there are some guns in Canada with limited support. I bought a Ranchhand years ago from Gary in person and when I noticed a broken foreend band screw( I could spin it around with my finger nail) I asked Gary about it and he told me flat out they couldn't get parts for Rossi's. I still bought it because everything else on the gun was straight and it's proven to be a good shooter but it took me about 4 years to get a small screw and I had to do it on my own.
 
Take a few breaths........sadly this is Canada...........warranty work on anything firearm related that was not BUILT in country will take time.

I get it you are frustrated but it is the start of the year, every retailer is attempting to adjust their entire inventory/ect for our tanking dollar.


Best advice.........ya just gotta wait it out and be glad you aren't being told "hey man I'm sorry but the gunsmith says it will be 6+ months", if you were told that I would be livid as well but given as you described it has only been 2 weeks and the factors I added in for you........don't sweat it anymore then you already have.

Go hit the range and enjoy the other parts of your collection until this piece makes it's way back. :)
 
tinymike66 said:
Then that's Bad service as well.
Turn around is horrible and should never keep a customer hanging.
If you think waiting months or years to have a defected product you paid your hard earned money for is acceptable then
maybe accepting and tolerable customers such as you are the reasons why these retailers and companies say...Whatever we get to it when we can.
Not looking to argue just saying, its not good practice and no one stands up to it.
Click to expand...

Mike trying to put some perspective on the issue, you are looking at a few weeks delay and . maybe firearms are not for you if you believe it's like buying from Walmart
 
The firearms market in Canada isn't what it is in the US. They are doing what they can to make it right.

If you lived in the US the shop would have told you to return it to NAA directly for warranty work. But being as we are in Canada that's not an option. Or at least not an easy option due to the paper work involved in shipping firearms over the border.

So we are ALL stuck with what you are going through. You might as well get used to it. You're not the first that has this happen to them and you won't be the last. And it's not just Wanstalls. Any store that sold you a small niche market gun such as a NAA mini pistol would have the same issue for warranty work of this sort.
 
They sent u a pre paid postage label. .. that's a great start right there. 1-2 months to have it repaired is pretty typical. I've heard of much worse.
As much as it sucks for you, I'm going to have to say the service you are getting is pretty decent.
 
tinymike66 said:
I emailed Wanstalls Warranty and the sent me a return shipping label to have the firearm returned for Warranty.

Two weeks and zero contact from Wantastalls. After 3 phone calls I was told today that is was sent out to Gunsmith.
I was also told that Gunsmith is backlogged and will not even probably look at it for another 3 weeks.
\
Click to expand...

This hear says a bunch.
It's not their fault for a malfunctioning firearm.
And there isn't anything to tell you after they sent it out.
And three weeks for a gunsmith to look at anything sounds like a miracle.
And sum folks wish to be kawddled.
This is not a kawddling arena............... me thinks.

Oh.............. this is wutt I see here........

[URL=http://s614.photobucket.com/user/kamlooky/media/Nonsense%20Photos/fd776e54-2e6c-46a0-9773-b391f1bd680b_zps86be58c1.jpg.html][/URL]
 
I don't blame Wanstall's as I know it's standard industry practice - in fact a lot of retailers won't even take it back they make you deal with the manufacturer directly - BUT if I'm reading this correctly the firearm didn't break, it arrived broken? If that's the case it should just be replaced I think. Wouldn't fixing a firearm that arrived to the customer broken, then returning it to the customer, essentially make it a refurb? You can't sell a refurb without declaring that it's a refurb and not new.
 
At least they are dealing with it for you. Some dealers on here would have givin you the number to the manufacturer and told ya to deal with it yourself.
 
Our warranty person only works Mondays unfortunately and out here in BC this past Monday was Family day so we were closed . Im sure he will update you next week, but i can tell you the gun was sent to the gunsmith last week and will be looked at for repair. And just to give you a heads up hes is roughly 3-4 weeks back logged so it probably wont be until early March when he can look at it. We do take warranty and customer service seriously but we are quite back logged with warranty stuff unfortunately and things do take time.

you can email our warranty dept direct at warranty@wanstallsonline.com

Thanks,

Gary
 
tinymike66 said:
Wantstalls has some good customer service reviews, but I assure you, if you have to deal with Warranty issues then I would say they suck.
I am speaking from personal experience and not hear say.

I purchased a North American Arms Mini Master from them and received just after Christmas.
Shortly after receiving my registration, I took it to the range to have a little fun.
The Magnum Cylinder was defective and would not rotate to next cartridge and lock up.

I emailed Wanstalls Warranty and the sent me a return shipping label to have the firearm returned for Warranty.
Canada Post notified me that it was received by Wantstalls on Jan 25/16

Two weeks and zero contact from Wantastalls. After 3 phone calls I was told today that is was sent out to Gunsmith.
I was also told that Gunsmith is backlogged and will not even probably look at it for another 3 weeks.

I'm extremely upset and no longer want this firearm.
I'm not sure what consumer rights I have and how to properly deal with Wanstalls. Seems us customers are always held down by throat when dealing with these issues in the Firearms field.

Anyone else have similar experiences?
This is bad customer service with regards to warranty.
Click to expand...


If you don't like the prospect of waiting months and months to have a firearm fixed then don't purchase one in Canada.
 
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