ALPHARMS 15SA Shotgun SPECIAL $555.00 UPDATED Page 35!

Call?!? Damnit, I'm completely unavailable during business hours to take a call at work. Don't know if I've received a call or not, as I have random missed calls all the time, but nobody's left me a voicemail. Can't you just complete the purchase with the credit-card info already on file? I actually assumed my gun was already on the way :-(

I asked Evan the same thing about the credit card info, he told me they don't store the credit card info.. which I guess is nice. That's why you have to call in to complete the purchase.
 
I have the same beef, I work during the day and don't have access to a phone for personal calls.
It would be really good customer service to enter the bill into their online system so we can pay online.
Anyway, I've paid with EMT. I hope I get a discount of the credit card fees they didn't have to pay. :)
 
Correct, we do not keep CC info on file. Everyone was free to pay in full up front if they chose to. Any one can call, fax or e-mail in their details to complete their order.

In these situtations with new suppliers our policy is not to take full payment up front as we have no control over deliveriey times, we feel this is fairer to our customers, it also proves that we are not using your funds to finance the purchase. I appreciate that this may make life a little frustrating now. We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.
 
We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.

This is how a true firearms retailer should operate. All others take note. :D
 
Correct, we do not keep CC info on file. Everyone was free to pay in full up front if they chose to. Any one can call, fax or e-mail in their details to complete their order.

In these situtations with new suppliers our policy is not to take full payment up front as we have no control over deliveriey times, we feel this is fairer to our customers, it also proves that we are not using your funds to finance the purchase. I appreciate that this may make life a little frustrating now. We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.

Haha , that is great ! BTW thanks for saving my ass , now i just need to be the first one to the post office and im getting away scott free!
 
We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.[/QUOTE said:
You are officially my favourite retailer
 
Correct, we do not keep CC info on file. Everyone was free to pay in full up front if they chose to. Any one can call, fax or e-mail in their details to complete their order.

In these situtations with new suppliers our policy is not to take full payment up front as we have no control over deliveriey times, we feel this is fairer to our customers, it also proves that we are not using your funds to finance the purchase. I appreciate that this may make life a little frustrating now. We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.

LOL...EXACTLY !!! That is why I paid off my balance with an EMT as soon as they were at Wolverine.....NO PESKY PHONE CALL TO EXPLAIN !!
 
Doesn't help in my case. I rarely get phone calls so when I do, pretty sure she knows what it's about.
The best cure is to create online orders for us that we can then pay online. No phone calls needed.
Saves you time (assuming you can create the orders electronically) and potential marital difficulties for some.

Correct, we do not keep CC info on file. Everyone was free to pay in full up front if they chose to. Any one can call, fax or e-mail in their details to complete their order.

In these situtations with new suppliers our policy is not to take full payment up front as we have no control over deliveriey times, we feel this is fairer to our customers, it also proves that we are not using your funds to finance the purchase. I appreciate that this may make life a little frustrating now. We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.
 
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what size barrel is that?
 
We do not make a habit of leaving messages on phones about firearm purchasers because of security and the very real fear of upsetting wives or girl friends.

Thanks for being so considerate and acknowledging the reality of things for some of us.
We are the men who were born free, but now live in chains.:(
 
Doesn't help in my case. I rarely get phone calls so when I do, pretty sure she knows what it's about.
The best cure is to create online orders for us that we can then pay online. No phone calls needed.
Saves you time (assuming you can create the orders electronically) and potential marital difficulties for some.

We are working on ways to improve our service, there is a way of recording your CC securely but we do not have it fully integrated into our system yet. When this is fully set up we can simply take final payment when the product arrives and ship with out contacting the customer. Some customers require a phone call first before we ship, others prefer to pay by EMT, there is not one system that would appear to keep everyone happy. Unfortunately we can not complete back orders on the web site.

I was hesitant to accept full pre-payment for this first shipment as I was unsure how accurate the quoted delivery time would be, as it turned out everything was on time dispite delays in securing a flight and Air Canada split up the shipment causing some more difficulties.

We are now accepting orders from our second shipment with an ETA of approx. 30 days, if any one would like to pay in full when they place their order they can do so. We would need your full details so when the guns arrive there would be no phone call we would simply ship the gun, you would receive a automated e-mail from Canada Post (assuming you supply correct e-mail address) when the gun is shipped.
 
I just got a email notice from Canada post my shotgun has been shipped out !
It Sounds like it was One of my better decisions to pay the full amount upfront kept things simple
 
John,

Is is possible to set up pre-orders with your web system?
That would solve a lot of these kinds of issues.
Credit card isn't charged until the product arrives but you have all required info.

We are working on ways to improve our service, there is a way of recording your CC securely but we do not have it fully integrated into our system yet. When this is fully set up we can simply take final payment when the product arrives and ship with out contacting the customer. Some customers require a phone call first before we ship, others prefer to pay by EMT, there is not one system that would appear to keep everyone happy. Unfortunately we can not complete back orders on the web site.

I was hesitant to accept full pre-payment for this first shipment as I was unsure how accurate the quoted delivery time would be, as it turned out everything was on time dispite delays in securing a flight and Air Canada split up the shipment causing some more difficulties.

We are now accepting orders from our second shipment with an ETA of approx. 30 days, if any one would like to pay in full when they place their order they can do so. We would need your full details so when the guns arrive there would be no phone call we would simply ship the gun, you would receive a automated e-mail from Canada Post (assuming you supply correct e-mail address) when the gun is shipped.
 
Just got the bad news today that I was excluded from the first shipment although when I put my money down in February, I was told I would be able to get one of the few fixed stocks...ah well the impulse is gone, and at least I saved $700
 
John,

Is is possible to set up pre-orders with your web system?
That would solve a lot of these kinds of issues.
Credit card isn't charged until the product arrives but you have all required info.

Unfortunately it is not possible to process back orders on the web site, that would be just to easy. We don't make a practice of keeping CC on file, we can't under our current system, when we get over that, things should run quicker. remember our ideal situation would be never to have items on back order, instead we would always supply from stock in hand. Back orders always make a lot of extra work for us, and frustrate customers.
 
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