north sylvia

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Wow... North Sylvia wrote that they deal with hundreds of warrenty claims each month! Not a few or a hundred or a couple of hundred but HUNDREDS! Yikes!
 
Garaldtao said:
Wow... North Sylvia wrote that they deal with hundreds of warrenty claims each month! Not a few or a hundred or a couple of hundred but HUNDREDS! Yikes!
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NS is the one of the country's biggest distributors and warranty centres. Love 'em or hate 'em, they see a huge volume of product pass through their hands.
 
That's interesting. In the OP's email to North Sylva he writes

StrelokRussia said:
I've contacted Purolator and was told that I need a COS (chain of signatures) shipping label from you.
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but in this thread: http://www.canadiangunnutz.com/foru...ports-and-North-Sylva?p=12497557#post12497557

he writes:

StrelokRussia said:
they tried to trick me to use their Purolator account to ship it to them.
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If it was the OP's idea to contact Purolator in the first place, that would be some trick all right.
 
I had a major issue with a rifle a couple years ago.
Posted him the forums asking about it and someone messaged me contact info for North Sylva.
I had a replacement within 2 weeks. Not one cent out of my pocket. No issues since.
Thanks again guys.
 
I think most important is the response from NS. Hopefully it will make people think twice about the bull#### they post and force them to have more accountability. About contacting the RCMP made me laugh and cry and rage at the same I forget which order. I know slander is illegal. This guy sounds like a wack job to me or just very stupid. I think the OP should apologize (Doubt hes man enough) and take his money back. Done and done.
 
Dr.Islay said:
NS is the one of the country's biggest distributors and warranty centres. Love 'em or hate 'em, they see a huge volume of product pass through their hands.
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Sure. That's great that they do. I trust that the have a proportionate number of staff to handle this volume??

I suppose that as volume increases, the rate of errors will increase proportionally, and that's fine. The way they responded and handled it get my thumbs up. No one can be perfect all the time, but it's how you handle it when you f-up that shows your true character.

Please tell me that "Strelokrussia" isn't Igor that developed Strelok...???
 
Gunneegoogoo said:
Sure. That's great that they do. I trust that the have a proportionate number of staff to handle this volume??

I suppose that as volume increases, the rate of errors will increase proportionally, and that's fine. The way they responded and handled it get my thumbs up. No one can be perfect all the time, but it's how you handle it when you f-up that shows your true character.
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My point was, like much of this thread, is that there's usually 2 (technically, 3) sides to the story.

Gunneegoogoo said:
Please tell me that "Strelokrussia" isn't Igor that developed Strelok...???
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Perhaps! Maybe Strelok will grace us with his presence again on this matter?
 
Good product doesn't need warranty, ####ty product does require one. As long as you sell ####ty product, you deserve posts like this. That's how open economy supposed to work. Communicate quickly, fast and efficiently. Fix issue. Keep everybody happy. Enjoy reputation.

If you fail to communicate properly and fix the issue. You fail. Even if the customer is ... let's say not smart at all. At the end, it is your problem. Personally, it is a minus to N.Silva in my book (even if the author deserved to be tasered).
 
Guys. Stop defending this dealer! ns is the worst in the industry so far. I bought from them only once and the warranty process was :$;@. They sold millions of dollars worth of garbage here and this is not the first time george has dropped the ball. I m sure this is not the last time either.
 
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