Very Disappointed

Epps shipped my rifle today for the price we agreed upon. I had no idea they sold delicious jerky tho. :(
Thanks Guys.
 
A rifle you wanted to buy was out of stock at one store so you asked another store if you could have the competitors out of stock item at their price?

I'm no Elwood Epps fan but they probably should have told you how ridiculous your question was in the first place. Nice of them to offer it up anyways I guess.
 
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weasel1 said:
I'm confused by this part. Savage dictates how much you sell a rifle for? One would have thought that you can sell anything in your store for any price you want.
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Lots of companies have MSRP's that they give retailers. They also include a price that they don't want anyone selling below. Otherwise the retailer gets blacklisted and dropped as a carrier for their product. Mostly happens with higher end stuff, not sure about Savage though.
 
GuiltySpark said:
A rifle you wanted to buy was out of stock at one store so you asked another store if you could have the competitors out of stock item at their price?

I'm no Elwood Epps fan but they probably should have told you how ridiculous your question was in the first place. Nice of them to offer it up anyways I guess.
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Lots of companies match sale prices. Depends how much they want the business.
 
Hornblower_83 said:
Lots of companies match sale prices. Depends how much they want the business.
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If you ran a business and I asked you to give me a discount on an item you stocked that I was going to buy at another store who was selling it for cheaper who was out of stock would you give me the discount?
 
Sounds like a bit of confusion and communication issue. I like how the Customer service jumped in and resolved the issue to your satisfaction.
Unfortunate that you had to go the full route, but also impressed that they examined and resolved satisfactorily.
I feel like you should change your title to 'was disappointed, but now resolved complaint to my satisfaction'.

I seem to be using satisfaction a lot here. Feel like I should work in a 'I can't get no'
 
GuiltySpark said:
If you ran a business and I asked you to give me a discount on an item you stocked that I was going to buy at another store who was selling it for cheaper who was out of stock would you give me the discount?
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That statement seems disingenuous. In his lengthy description he stated that he TOLD them he would either buy the alternative calibre at that price, but would prefer the other caliber and would buy from them if they would price match. If that is how it went down, he was totally up front and stated that he would buy the 308 if they couldn't price match on the 7mm-08.
I've done that in negotiations, with the key operative being transparent and honest about it. The story given meets all my criteria for that, and it seems that the store agreed to it, so much so that they checked and honored it.
 
weasel1 said:
I'm confused by this part. Savage dictates how much you sell a rifle for? One would have thought that you can sell anything in your store for any price you want.
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Nope. The canadian distributors dictate a "Minimum advertised price" distributors threaten to stop selling to that dealer.
 
I think the retailer made good on the original discussed transaction, but this hub-bub all could of been much smoother if done from the start.

I side 60/40 in favor of the purchaser on this one.
 
The fact that EE resolved the issue and the OP got the rifle he wanted at the price he wanted to pay speaks to good PR and goodwill on the retailers part.

I get the need and the expectation that all retailers will price match everything these days. But sometimes there is more to a purchase than just price alone (or at least there should be). A deal is a deal, but at the end of the day who in this case had the item in stock? Not the retailer offering a reduced price.

It's the price match mentality that breeds the multitude of box stores that pop up everywhere. Eventually we will price match all of the smaller retailers into extinction and then we will all have to buy whatever is offered by the mass retailers.

I'm not disputing the sketchy communication here by EE staff, but ever try talking to anyone at the box stores about anything beyond the sticker price lately?.....Good Luck!
 
Glad the OP is happy and problem resolved. Enjoy your new rifle!!!

However, methinks that if the OP did not post his dilemma here then the communication may have been a bit different and so the outcome.
 
Noob_ said:
I couldn't get past the first few lines .... Paragraphs
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Really should read some books or at least a newspaper as it will help in these situations where you have to do more then read a short line or two...

Harrier .45 said:
SuperJudge:

First, let me start by stating that I was not part of this transaction at all, so I am not responding from a first-person perspective. I am only stating our usual policies with regard to price matching, and advising you as to the outcome of this matter.

To begin, our store does offer price matching with any competitor who lists an item at a lower price than is listed on our website. However, there are a few caveats to that statement.

Number One: We must confirm that the item in question is the very same item being offered at both locations. This means a member of the Epps staff will contact the alternate vendor to confirm that the product/catalogue number for that item is the very same. For example, if SAIL is offering a Savage Axis rifle chambered in .308 Win at a certain price, we will not match that price for a Savage Axis rifle chambered in .300 Win Mag.

Number Two: The competitor must have that item in stock when we call to confirm pricing and availability. Any retailer can state a price on a product they do not have in stock, but change that price when the item does actually reach their inventory. For that reason, the item in question must be available at both Epps and the alternate vendor in order for us to approve the price match.

In this case, Wholesale Sports had sold out of the 7mm-08 model at the time you chose to proceed with this purchase from our store. By the statement made above, we would not usually have matched pricing on the 7mm-08 rifle we had in stock, as Wholesale was unable to provide that model to you at the offered price at that time.

As it was explained to me this morning, the offer to match pricing with Wholesale Sports on a Savage rifle in which you were interested was extended while the sale price was in effect at Wholesale Sports. For whatever reasons -- either delays on our part or on yours -- the decision to proceed with that purchase was not received from you until after the sale at Wholesale Sports had ended and the sale price was no longer valid through that vendor.

Normally, once a sale price has ended at a competitor vendor, we no longer offer to match the sale price on that item. However, our manager did contact our Savage distributor and discussed this matter with their office. In the end, Savage agreed to allow us to release the rifle to you at the price that matched the now-expired sale price offered through Wholesale Sports.

I was handed the details of this order this morning, and did process this sale to you at the lowered price as offered to match the Wholesale Sports sale price. The rifle was placed in our Shipping department this afternoon, and should be picked up for delivery to you either later today or early tomorrow morning.

Again, I was not personally involved in any part of the negotiations that were conducted prior to this sale being committed under your name, therefore I cannot respond to any of those exchanges. I can state only that the matter was finally settled in your favour, with the rifle you were originally seeking being invoiced and sent out to you at a price that matched the Wholesale Sports sale price on that item.

If you have any further questions or concerns about this or any other transaction conducted through our store, please feel free to contact me either by telephone (705.689.5333, extension 230), or by E-mail (info@ellwoodepps.com) at your convenience.
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SuperJudge while it sure sounds like a sh*tty situation took place with an ignorant sales person from Epp's, in the end you got what you wanted at the agreed upon price.

I myself would have not accepted the deal on gone elsewhere for my purchase of a new rifle.

What I take as being the second biggest problem (other then the original salesperson being a total ass) is the lack of accountability on Harrier .45's part as a manager/supervisor? or should I say on the part of allowing an employee to get away with such atrocious behaviour towards a customer...

First you state immediately that you're not responding in a first person perspective. Yet later on you state it was explained to you what had transpired...

So (and I dislike assuming anything) I must assume you spoke to the original sales person who would/should be the only person with the actual knowledge of the original deal and for whatever reason (your own words) you can't even figure out what exactly happened or do not want to admit it?
Regardless why wouldn't you just contact your client (SuperJudge) the next day, reinitiate the deal or not if SuperJudge no longer wants it, why take away the option to deal because of a delay in getting things in order?

Why Play these Kind of Games???

In this day and age you must expect everything is going out for all to see, good or bad.
So you better get your act together and either discipline that employee or let them go because that behaviour is unacceptable.

D
 
peterrunsguns said:
looks like they only caved when it was publicized
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I'm pretty sad that they did cave, to be honest. I really despise price matching. They are just undermining the value that they actually provide that is built into their price. I'd rather deal with EE on a warranty/repair issue than WSS, and that is worth something.
 
weasel1 said:
I'm confused by this part. Savage dictates how much you sell a rifle for? One would have thought that you can sell anything in your store for any price you want.
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Manufacturers set a base price at which their products can be sold. This is called the Minimum Advertised Price, or MAP. In order for a business to sell a company's product, they must agree to sell those items no lower than the MAP price, unless a secondary agreement has been signed allowing that company to sell below the MAP.

In this case, in order for us to match Wholesale Sports price on the rifle in question, at a value that is lower than the MAP, and as we did not have an advertised sale on at that time, we required permission from Savage to release that firearm at a price lower than the MAP.
 
Noted. Thank you. It also explains why if I see something on sale, I usually see it on sale at a few other places at the same time.
 
Probably could have been sorted out with another private phone call...but I guess cgn brings the power to the people! Mom and pop shops know reputation is huge..especially when they are competing against big box stores that can typicslly do better on pricing but can seriously lack on customer service...I think Epps owned their part of it which is more than a lot of others do
 
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