I have a Hornady Lock N Load progressive press with case feeder. It's a few years old now and I've made well over 10000 rounds on it. All pistol. Earlier in the winter the case feeder locked up which is unusual as normally the shell plate pops up off of the motor drive spindle when there is a case feed jam. I took the feeder apart and sure enough the gear drive was locked up. I opened up the gear box and found that here was a pinion and gear with teeth broken off. I can't fix this...
I called Hornady and explained my issue to a sale person and a Tech. Neither of them really seemed to get it to be fair. They talked about process and passed me on to each other. Frustrated I let it ride and then called again, reaching another Tech whose name is Tim. Tim got it. The Canadian border also threw a few wrenches at the solution. Tim accommodated me in every way possible allowing me to simply ship the motor and gear box which I had taken apart which saved me a lot of postage $$$. Later I had to prove that I had destroyed the hopper. Tim then sent me a brand new case feeder! He also asked me if there were other concerns and we put together a short list of press parts that I wanted as replacements and spares. No charge.
I am posting this to let you know that my after sales experience with Hornady was first class. Problems arise and that doesn't make a product bad, mechanical things break. How a company makes things work again is as important to us as the actual hard goods that we buy.
This is not intended to be a Fanboy posting, there are many great manufacturers out there. I just wanted to relay my great Hornady experience with you.
And thanks again to Tim and Hornady!
I called Hornady and explained my issue to a sale person and a Tech. Neither of them really seemed to get it to be fair. They talked about process and passed me on to each other. Frustrated I let it ride and then called again, reaching another Tech whose name is Tim. Tim got it. The Canadian border also threw a few wrenches at the solution. Tim accommodated me in every way possible allowing me to simply ship the motor and gear box which I had taken apart which saved me a lot of postage $$$. Later I had to prove that I had destroyed the hopper. Tim then sent me a brand new case feeder! He also asked me if there were other concerns and we put together a short list of press parts that I wanted as replacements and spares. No charge.
I am posting this to let you know that my after sales experience with Hornady was first class. Problems arise and that doesn't make a product bad, mechanical things break. How a company makes things work again is as important to us as the actual hard goods that we buy.
This is not intended to be a Fanboy posting, there are many great manufacturers out there. I just wanted to relay my great Hornady experience with you.
And thanks again to Tim and Hornady!
