Runningfool
CGN Ultra frequent flyer
- Location
- SW Ontario
Can you confirm you refunded the op’s cost of shipping it back to you? I’d rather not add you to my “never buy from” list if I don’t have to.
Be cautious of Durham Outdoors
- Thread starter Broadsideofbarn
- Start date
- Status
Can you confirm you refunded the op’s cost of shipping it back to you? I’d rather not add you to my “never buy from” list if I don’t have to.
Garaldtao
CGN frequent flyer
It was an oversight, perhaps laziness on the vendor's part but having said that, he is working on steps to set things right. As for the OP, not a peep... Maybe the OP got hot under the collar, as we all do from time to time and made his interaction with the vendor go from bad to worse. Vendor is human too and may have followed the OP down that rabbit hole. But we are hearing from the Vendor now and it sounds that he is at lease trying.
A vendor that is trying... Is this who all you Maccarthysts are trying to punish? Ask yourself, Is this what the gun community really needs in the wake of new gun legislation, one less gun store?!?
OK, now in the spirit of CGN, someone chime in and tell me to get off my high horse and take him off the soap box and lead him down the low road so that I don't get in the way of the boycott.
Yail Bloor
Regular
- Location
- Toronto
You make a good point. We as a community should all work together to improve each other and grow the gun culture. In my opinion, the vendors justification that they shouldn't have to pay return shipping because of a cut and paste oversight is a serious turn off, BUT, that said, I am glad to see that they have apparently taken steps to rectify their mistake and improve for the future. Unfortunately, commerce is a fickle b!tch and mistakes like these do cost customers. It's not the copy and paste error that bothers me so much as the initial shirking of responsibility after the error.
- Location
- Georgetown Ontario
Good points by you as well. Vendor should make it right no question when it's realized that the mistake is on their end. And yes it was a mistake on their end, bad advertisement. Folding stock vs a fixed stock is a huge difference in features on a rifle.
- Location
- Okanagan Valley, B.C.
We've all made mistakes in life, but the first step in returning to respectability is owning up to our actions and then make full restitution.
I agree the OP's first post was vague and poorly explained, but his complaint is valid.
To make things right Durham needs to admit fault (which they did).
The second is to provide full restitution which includes all costs payed by the OP. This would include paying for shipping both ways. I'm not sure that has been done and would be the final step to take here.
Boy, if there ever was a group I'd want behind me to make sure things were made right from a firearms vendor that would be the torch and pitchfork mob here on CGN. Good work guys and gals!
M* did wrong and paid the price. I wouldn't want to be the next one.
I agree the OP's first post was vague and poorly explained, but his complaint is valid.
To make things right Durham needs to admit fault (which they did).
The second is to provide full restitution which includes all costs payed by the OP. This would include paying for shipping both ways. I'm not sure that has been done and would be the final step to take here.
Boy, if there ever was a group I'd want behind me to make sure things were made right from a firearms vendor that would be the torch and pitchfork mob here on CGN. Good work guys and gals!
M* did wrong and paid the price. I wouldn't want to be the next one.
I'll give anyone the benefit of the doubt. Sounds like it was a mistake on behalf of Durham; also sounds like the client may have had some unrealistic expectation of instant gratification. Despite being a "ME/MINE" society of entitlement; patience and understanding need to be reciprocal; like I posted above: Business dealings are bilateral; you can not reason with the unreasonable, nor can you count on a logical response from the illogical. I and many others, have found Durham Outdoors to be both reasonable and logical in their approach to business and interaction with their customers.
glassjar22
Member
I bought a Walther P1 from them not too long ago which was advertised on their sight as brand new unissued 1987 production. It came sealed in a plastic bag.
The inscription on the gun next to the serial number indicated it was factory refurbished in 1978. I complained to Durham by email and he replied that the distributor described them as being mint unissued and that is how he is advertising them.
I suggested he open his remaining stock to verify their condition and amend his advertising accordingly, but two weeks later he was still advertising them as mint. To Durham's credit, I requested, and got, a full refund including shipping.
Along with the OP, my example, and a few other complaints I've read, this indicates a pattern and I will not purchase from Durham again. "Where there's smoke, there's fire."
The inscription on the gun next to the serial number indicated it was factory refurbished in 1978. I complained to Durham by email and he replied that the distributor described them as being mint unissued and that is how he is advertising them.
I suggested he open his remaining stock to verify their condition and amend his advertising accordingly, but two weeks later he was still advertising them as mint. To Durham's credit, I requested, and got, a full refund including shipping.
Along with the OP, my example, and a few other complaints I've read, this indicates a pattern and I will not purchase from Durham again. "Where there's smoke, there's fire."
Durhamoutdoors
Regular
- Location
- Orono Ontario
To make it more effection and easy to communiacation, I just update the webpage with a warranty service and return request form.
https://durhamoutdoors.ca/pages/warranty-service
We are working with Shoppo right now to see how to process a shipping return label system.
https://durhamoutdoors.ca/pages/warranty-service
We are working with Shoppo right now to see how to process a shipping return label system.
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Suther
CGN Ultra frequent flyer
- Location
- Fraser Valley
It's not uncommon for gun stores to use stock photos and descriptions. I went to buy a 243 once, pic on the website had iron sights. I get there and the gun didn't have irons...
Long story short, if you're going to use stock photos or descriptions, you need to make sure the customer is aware. If your ad says folding stock, and it doesn't have one, this sort of thing will continue to happen - and the scorn of cgn is not a good thing...
Long story short, if you're going to use stock photos or descriptions, you need to make sure the customer is aware. If your ad says folding stock, and it doesn't have one, this sort of thing will continue to happen - and the scorn of cgn is not a good thing...
05RAV
CGN Ultra frequent flyer
- Location
- Waterloo, Ontario
Just curiosity question. I purchased a Walther P1 from Durham Outdoors in December 2016. It was described as an alloy frame, unissued with an original holster included. Indeed, it was a Bundeswehr surplus, unissued, February 1977 production. Nearly immaculate condition. I just wonder what is the inscription on your pistol which indicates that it was factory refurbished? There was no inscription on mine.
By the way, I've never had any problems with Durham Outdoors. In the meantime I bought some other stuff from them.
Durhamoutdoors
Regular
- Location
- Orono Ontario
We never charged any of the customer with restock fee ever before.
But we still reserve the right to charge if the return is on customer side.
I will pay his shipping after he shipped and let me know the shipping charge.
Doing a return label system right now that should be much easier in the future.
hunterhenderson
CGN Ultra frequent flyer
as they always do
remington jim
CGN Ultra frequent flyer
YUP Very Much so and it Sounds to me like Mike at DurHamOutdoors is a Stand up Fellow ! Id buy from him ! jmo RJ
It seems like a justified grievance, and made right by the retailer. It's easy for the end user to scrutinize an ad when it's the only one we're looking at, but equally easy to miss things when you're the retailer posting many ads that are likely tailored to the American market.
glassjar22
Member
05RAV, after the serial number on the frame by the trigger guard there may be a date code, such as W7.73. This would indicate the pistol was reworked at the St. Wendel depot in July of '73 and parts were replaced to upgrade the gun to virtually new condition. So the frame, slide, and barrel would probably all be replaced with new/upgraded parts. The slide may have a different date code which would indicate the date of slide manufacture, not the date it was installed. On the upgraded parts, such as frame, take-down lever, etc., there may be a four pointed star, which indicates the part was replaced (another way to determine if you have a rework). Sometime in the '70's all reworks were upgraded with the hex bolt, and heavy duty "fat" slide. When the frame was replaced, I believe the original serial number was retained and engraved on the new frame. Sounds like you may have an unrefurbished P1. Hope this helps, 05RAV.
are you reading the same posts as I was? the vendor knows who he is and said they wont charge restocking fee but he the person will need to pay return shipping (Same thing the OP stated in his post about return shipping). If DO owns up, they need to pay for return shipping due to the mistake they made in their listing.
Perhaps you have a different definition for owning mistakes...but for most people owning a mistake is to reverse the actions or settle the dispute to the extend that the person wronged no longer feels resentful about the whole ordeal. Asking the buyer to pay return shipping is not part of owning their mistake according to me (and clearly many other folks in this thread).
This is the way it should have went before this post even hit the board. Good to hear you guys made it right.
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- Location
- glaslyn saskatchewan
The fact that this needed to be brought up on cgn before it was made right would have me concerned as far as any future transactions.
guess_kto
CGN Ultra frequent flyer
- Location
- Brantfort, ON
My feelings exactly! The ad said folding stock - deliver the folding stock rifle. Nobody cares why mistake is made. Excuse is only good to give a pass for future business. Not paying for shipment back and not refunding money for YOUR blatant mistake (again, copy paste error is not an excuse here) is low. It just kills the trust.
PS. Pay attention to what you put to public on your website
- Status
