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If an item or items are cancelled on an order will you email the customer to confirm the rest of the order? I ordered a number of things but don’t want to pay to ship a single pack of cleaning patches from BC if the other stiff is cancelled.


Yes we are contacting everyone with a partial order fulfillment. Please check SPAM. We will never ship an order that's incomplete without contactingfirst.
 
We got to order number 2446 tonight - we will be back in EARLY to process the rest of the online orders before the store even opens. So rest of the online orders WILL BE PICKED BEFORE IN STORE CUSTOMERS EVEN GET IN SO YOU WON"T BE LOSING OUT TO TOMORROW'S CUSTOMERS.

So if our order number is before that and we heard nothing, we're SOL?
 
We got to order number 2446 tonight - we will be back in EARLY to process the rest of the online orders before the store even opens. So rest of the online orders WILL BE PICKED BEFORE IN STORE CUSTOMERS EVEN GET IN SO YOU WON"T BE LOSING OUT TO TOMORROW'S CUSTOMERS.

So.. pretty much is it safe to assume that if we did not get a confirmation email for an orders less than 2446 that its canceled?
 
Order #2419
Checked inbox = last email is the order from 10h34am
Checked spam = nothing from Eagle
1 item picture/description disappeared from my order but its price is still there and calculated in the total
Order status changed to "paid" but still "unfulfilled"
Yay or Nay ?
What a trill !!!
 
Order in the 241x
Checked inbox = last email is the order from 10h34am
Checked spam = nothing from Eagle
1 item picture/description disappeared from my order but its price is still there and calculated in the total
Order status changed to "paid" but still "unfulfilled"
Yay or Nay ?
What a trill !!!
Paid means you got it. Fulfillment email will be the email with your tracking number - looking at tomorrow most likely. Would love to stay longer but my health is not great! Thank you for everyone’s patience.
 
Sounds like many orders even right at 1030am were bypassed. I am not sure why it was even an "online" sale. An unfortunate waste of time for most of us.
 
Sounds like many orders even right at 1030am were bypassed. I am not sure why it was even an "online" sale. An unfortunate waste of time for most of us.

Unfortunately only a small portion of people were not able to get what they wanted. Less than 10- we are juggling the best we can. As we said, going forward they will only have online sales as the brick and mortar will close in the new year. This will no longer be a problem in the future.
 
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