KodiakDefence
New member
- Location
- Windsor, ON
This is an open discussion thread so I don't see why it matters at all who chimes in period.
Anyhow,
Kodiak,
What is the solution if I send you my rifle again at my expense now for the second time, with my steel mags that do not feed because they all sit too low?
The issue may have come up rarely simply because most people having the issue simply buy new mags (I had to) to find ones that work. We're Canadians. Most of us are too ####ing polite for our own good even when we shouldn't be but I digress. ...
It's a clear and existing problem from this thread alone.
So again, what will the solution be if I have to spend another $50 to ship my rifle across the county to you just to "prove it"? At this point I'll be out $200 + between mags and shipping not counting time and frustration.
I'm not going to lie, seeing RWA manning up and admitting they messed up and offering a properly machined lower receiver no questions asked makes me wish I had paid twice the price at this point.
Instead I'm stuck with a defective product and a manufacturer telling me essentially I have to pay out of my pocket for the third time now to remedy it which implies it's my fault essentially by default.
My patience is wearing thin.
What say you?
Mr. Bickle,
As I said to you in my email:
"If the rifle is at fault, we will of course repair or replace it with the same enthusiasm that we displayed the first time you contacted us. We make quality rifles and we stand behind our work. That said, we cannot vouch for every magazine on the market. When I asked if you could send it in with the magazines that were not working, it was so we could evaluate the functionality of the rifle, the magazines, and the rifle and magazines together. I can’t just mail you a new rifle on your word alone. In the interest of openness, I do need to tell you that if the rifle is functional, but your particular brand of magazine is at fault that we can’t warranty a product that we didn’t make. In that case we would ship the rifle back to you and email you an explanation as to why.
We have had at least two rifles previously come to us with the complaint that the magazines failed to function. I tested them with: a Kodiak Defence 5/30 steel magazine, both a new and a used Hera H3 5/30, an Armalite 5/20, an IMI 5/30 polymer, and an E-Lander XCR-L 10 rd magazine. In my mind, if the rifle functions with that variety of magazines then it’s not the rifle’s fault. (Again, to be open: those were ALL of the different types of magazines that we had in the shop when the first complaint came in – they weren’t cherry-picked, nor was any specific effort made to find every common or possible magazine.)
As to shipping. Our policy is for the customer to ship it to us. We perform the work gratis and pay return shipping. This policy is on your warranty card. I know that that isn’t what you want to hear, and I’m sorry, but that is the warranty procedure."
As I also said, I think that we're putting the cart before the horse. I don't know if your rifle is functional or if it's defective and I can't do anything for you if I can't examine it. We value our customers and want to make this right, but we need to see your rifle before we can figure out how to solve this.
Best wishes,
Owen
Assembly Manager
Kodiak Defence Inc.
(As always, if there are any owners of WK180Cs who are experiencing similar problems, or any problems at all, I encourage them to contact us at Service@KodiakDefence.com for resolution.)


















































