Ruger repair
- Thread starter a j cave
- Start date
Sums it up perfectly when dealing with Snap Shot. I have ordered parts from them. No issues. Sent my Red Label in new and under warranty because it wouldn't eject top shell. There were all kinds of reasons after 6 months as to why it hadn't been repaired. Mostly blaming Ruger. Sent a letter to Ruger with the details and time they had it and all of a sudden it was fixed. And then it was somehow my fault for contacting Ruger and making them look bad.
I believe you..... do you believe me?
I've only dealt with them 4 times though, one time was decent as far as getting service although they did charge me for the part I needed on a firearm that was less then a year old and should have been covered under warranty.
It was a simple spring that had failed and the part was less then $10 all though the shipping of the one spring was more then I would have expected. Hey I was happy to pay the $20 or so and get my pawl spring replaced in less then a few weeks.
Either you have simply been lucky and they have had the parts you needed in stock each time, or you have a special relationship with them due to being a high volume client/friend? Either way your positive experience represents half the story based on my non scientific estimates following these Snapshot discussions and my own real experience talking with Carole and emails.
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Ruger has a stellar rep down south for taking care of customers regardless of the current lack of written warranty.
I'd look into using IRG's new service to send the gun down south for repair rather then have to go through Snap Shot.
I'd look into using IRG's new service to send the gun down south for repair rather then have to go through Snap Shot.
I have nothing but good things to say about Snap Shots Inc when dealing with Ruger firearms. Although I am a little disappointed with Ruger that I should even have to send a brand new firearm to be repaired when it should have never left the factory in this state. Trigger not resetting on a Vaquero and a base pin that I could not remove on a Blackhawk.
Why?
How would you deal with being called a liar, over the phone?
After 50+ orders, I would say that it is you that has been unlucky.
No special relationship here... I have to give them my info every time I call.
My experiences represent 92.59% of the story... its in the math.
Because of all the horror stories from myself and others regarding this. Waiting for months, contacting them and finding they forgot to order the parts, months later you contact them again and they can't find your work order....etc etc. it's painful. Then get talked to as if you are just an inconvenience.
I'm sure if you are just ordering something they have in stock, like a new stock or something it's just like any other retail transaction, but service is a different matter.
I am not a rep for Snap Shots... I am simply relating my experience with them as a company, which has been overwhelmingly positive... and I do not know the details of your interaction with them... feel free to comment.
I have noted, as a facet of human psychology, that people who have negative interactions with an individual or group (rightly or wrongly), react strongly to positive feedback being levied toward the offending party (in their estimation).
It's all good folks, for the most part, in Canada, Snap Shots is the only feasible Ruger depot for parts and service... not what I would prefer, but such is life in the relatively small Canadian market.
I just went back and looked at the last time I sent a gun there. Sent it on June 31, several years ago.
After 2 months I asked if they had even received the rifle, as there was no contact.They confirmed they got it.
4 months after shipping it I asked for an update. No response.
5 months I asked for an update. No response.
Call them. "Oh we need to order those parts. You aren't the only customer we have, you know. :
9 months I get an invoice and pay it promptly.
After almost 10 months I get my rifle back. All for a small job, a part I could have replaced myself but as it was part of the trigger/safety they won't sell just the parts.
50 plus warranty issues..... and you think I've had bad luck?
Well your personal insight on human psychology works the same in both directions..... it's a natural reaction.
Bad word of mouth service stories tends to spread further and for longer then good that's for sure..... it's also human nature.... we love to complain!
That said I'm not someone who enjoys complaining about things and I am fairly easy going and understanding of the fact that the world does not revolve around me.
I don't subscribe to the "customer is always right" motto and when I deal with A-holes I tend to treat them like A-holes regardless of what side of the counter I am standing on. I could work on that for sure.......
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That sounds like a good option if you can do it easily enough.
IRG's new export/import warranty service is another option
and then the third option (and only option for service in Canada as pointed out by Hoyt) is Snapshot.
