Purchased a brand new Mossberg 935, received this...

Armourall said:
It's a conspiracy..... Not sure why the OP would post it if this wasn't legit question. He has nothing to gain by bringing it up here and asking us what we thought.
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Good point. I suppose one could try to leverage negative social media response to try for a resolution.

But then again, why bother posting this at all before trying for a resolution? Why not answer the serial number question? That would answer this wouldn’t it?
 
Not my taste in firearms finish but I would have to say that what the OP is complaining about just some extra and enhanced fine patina. Be happy they didn't charge you extra. Patina is a term used amongst car guys to describe forty years of sitting outside in the elements. Highly sought after appearance amongst many.
 
slarsen47 said:
Not my taste in firearms finish but I would have to say that what the OP is complaining about just some extra and enhanced fine patina. Be happy they didn't charge you extra. Patina is a term used amongst car guys to describe forty years of sitting outside in the elements. Highly sought after appearance amongst many.
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The barrel in particular is unacceptable. Some wear marks are fine.
 
Wow, seems to be a lot of action since my last post. Thanks to all of those who have contributed thus far!

So to answer the million dollar question everyone wants to know, yes the serial number does match the box. Also, all of the original accessories (manual, cable lock, shims, chokes, etc.) are all sealed in plastic and look to be brand new. When I provided the serial number to Mossberg for them to look into they simply replied that it was in warranty so I'm not sure what they dug up on their side.

No conspiracy to takedown Mossberg or Cabela's. This is my first Mossberg product and I love Cabela's/BPS, I've never had a reason to speak an ounce of negativity about either of them.

I last spoke to Cabela's on Wednesday afternoon, at which time the lady I spoke to escalated this issue to a "Product Specialist". I am awaiting to hear back from them, I will post the news when I get it!
 
dilly said:
Well then, that’s pretty crappy. Hope it all works out. I am interested in hearing how it is resolved.
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Same here! OP...have you taken out the choke that is in the barrel? Curious to know if its stuck or what the threads look like...

I’d be surprised if they don't take it back. Bass Pro was good with me when I returned a firearm once. They just gave it a thorough look over to ensure it was used and refunded my cash. Sail in Vaughan was good as well. I bought a firearm there that had bad tooling marks on the barrel that I somehow didn't see. They exchanged it for one that was ok and said they would deal with the manufacturer. In the process of getting me another, they found that the majority of their inventory of that firearm had the same issue. Go figure
 
Someone from Cabela's sent me an email this morning. I'm not sure if it is the "Product Specialist" the case was escalated to. Based on their response I think it was escalated to Head Monkey.

Cabela's apologized for the condition of the firearm and provided Mossberg warranty information. They said Mossberg should be able to determine if the firearm should be replaced and provided the phone numbers of Grech Outdoors and Murray Charlton. Murray Charlton has been closed for over a year, great job Cabela's. When I contacted Mossberg they directed me to Wolverine Supplies, I wonder why they didn't mention Grech. I replied saying that was unacceptable.

Not too long after, they replied saying that they cannot return a firearm and stood behind the all sales are final BS. He tried to sweeten the deal by throwing in a $75 gift card, what a sorry attempt at customer service.

It seems as if Cabela's and Mossberg are having a competition as to who can provide the worse level of customer service! First one to implode wins :p
 
On-line it is much safer to buy a used firearm on the Equipment Exchange that a new firearm from Cabella's.
 
OP if anything to come out of this... I'm convinced to never buy a firearm from Cabela's ever.

And by corollary, perhaps never a Mossberg neither if they just punt you off to a LGS.

Has Wolverine said anything? Perhaps they can warranty the shotty and get you a new replacement one?
 
I did make this purchase with a credit card. I know I can start a dispute, which potentially may need to happen, but I will give both Cabela's and Mossberg an opportunity to make things right before I exercise that option.

I have not reached out to Wolverine as of yet, I am still waiting for a reply from Mossberg before I do that. This is for Mossberg and Cabela's to fix, Wolverine did nothing to be involved in this sh!t show.
 
Mossberg will fix the problem, but it needs to go through their warranty centre. They cannot accept shipments directly from Canada and cannot ship to you directly from the US. Not sure why they directed you to Wolverine because Grech Outdoors has been their warranty centre for quite some time. Maybe Wolverine is their warranty centre closest to you or servicing western Canada?
 
1963beretta said:
Mossberg will fix the problem, but it needs to go through their warranty centre. They cannot accept shipments directly from Canada and cannot ship to you directly from the US.
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I get that but I will allow the other avenues I've explored/may explore to unfold before I go ahead and ship in the firearm. Mossbergs agreed to "repair" the firearm but that will be my last resort.

I don't know why I was directed to Wolverine vs Grech. I am actually east of Grech, so I don't think it was a geographical preference.
 
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No clue either. My suggestion is calling or going into Grech. If you email them, you’ll be lucky to get a response within your lifetime. I suspect they are not very tech savvy. Otherwise, good people to deal with
 
spenny21 said:
FLHTCUI - let me take a minute to unpack your comment...

Yes I purchased it March 25 to be exact. Canada Post is swamped and it took roughly two weeks for it to make it to me. Hence why this issue is being addressed now.
I fret about the "what if" because Cabela's has a staunch "ALL FIREARM SALES ARE FINAL" policy. What that means is you cannot return a firearm, which I would assume includes a situation like mine. Had I known about the condition of this firearm, I would've never purchased it.
I posted this before hearing from the retailer since this is unacceptable and in hopes I could find others that have experienced this and know how it was resolved. Considering they claim it was checked on April 1st 2020 before being shipped, there is no way that firearm should've left their possession in that shape. Cabela's formed a contract with me when I purchased a shotgun from their website. They set an expectation that I would receive a brand new Mossberg 935 Pro Series Waterfowl shotgun. As you and many others have concluded, I did not receive what I paid for, and therefore have every right to take action.

In regards to the rest of your post and our global situation, your assessment of your piss poor attitude is right on. I am oh so sorry for posting a gun related situation on a gun-centric forum. Maybe next time I should think twice about how ill-relevant my topic is to the current audience that actively engage... give your head a shake. We are all stuck in this situation, and we all know people facing hardships. Don't get butthurt at me posting a thread, I nor this thread started this pandemic.

I could totally understand your point if I was taking valuable resources away from others who truly need it but we are talking about call centre reps that work for Cabela's.

Thanks for coming out though
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Agree with the OP on this, Totally appropriate spot to air this. Distraction for all of us. Help trouble shoot etc. Why not ask you hobby community for advice about your hobby? Sorry about your corn flakes Rob?
 
spenny21 said:
I get that but I will allow the other avenues I've explored/may explore to unfold before I go ahead and ship in the firearm. Mossbergs agreed to "repair" the firearm but that will be my last resort.

I don't know why I was directed to Wolverine vs Grech. I am actually east of Grech, so I don't think it was a geographical preference.
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Probably because grech sucks so hard Mossberg knows it would just make things worse sending it there. You'd be lucky to ever see it again!
 
mark222 said:
Probably because grech sucks so hard Mossberg knows it would just make things worse sending it there. You'd be lucky to ever see it again!
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Grech is very slow when dealing with them remotely. But the last time I dealt with them for a set of sights, they were very good. They sent me the sights quick enough and didn't charge me for shipping. But getting to that point was pretty slow. I later noticed that it took them a couple weeks to charge my credit card. I got the impression that the owner and his wife are older folks that are computer challenged. I could be totally wrong, but that was what it felt like.
 
I have several Mossberg products and have been very impressed at the fit and finish for their budget cost.... Other than having to tighten up a few screws and chokes there have never been any problems. Your shotgun has most definitely been out of the box...If I were to guess it was a showroom display with the chipping on the barrel likely banged on the counter and the wear in the action from customers cycling it in the store...it is definitely now new from factory to you....

The question you have to ask does the damage affect the gun....would you likely bang it around yourself....and how much more of a discount would you accept to pay for a gun with the wear your shotgun has, seeing how it was marked down from full price and they are offering you a credit would you still buy the gun in front of you for that price? if not drive to the nearest store and be like WTF look at this thing.

I received a Mosin Nagant from West Rifle back when they had lots. It was a nice looking 1938 91/30 (except) by the time it got to me it was specially handled by Canada post and received with 1 foot of the barrel poking out of the box. I got a credit for the rifle and basically paid their original cost. Its got a few nasty dents and rubs but works good. I call it my Canada Post Edition Mosin when showing it to others. I think at the time they were about $200 something and I paid half that so was decent enough, its all matching otherwise. They gave me the option of returning the rifle for full credit or a 50% discount. I took the discount obviously.
 
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