new Wolverine web site

Does not recognize my email when I try and reset the password as per new site login instructions.

Invalid email or password. *If this is your first visit to our new website, you will need to click the Forgot Password link below and reset it!

Clicked Forgot Password and entered my email address that was for my login on the old site

Sorry, we didn't recognize that email address. Want to try another?

Be a shame if I have to make a new account and all my old purchase info is gone.
 
Paul_T said:
Does not recognize my email when I try and reset the password as per new site login instructions.

Invalid email or password. *If this is your first visit to our new website, you will need to click the Forgot Password link below and reset it!

Clicked Forgot Password and entered my email address that was for my login on the old site

Sorry, we didn't recognize that email address. Want to try another?

Be a shame if I have to make a new account and all my old purchase info is gone.
Click to expand...

Not all customer accounts have been ported over. If the email address you have previously used isn't recognized by the website odds are yours didn't make the cut. Data storage and transfer is a bear. You would have to fill out a new customer account. Ensure you fill one out completely before placing an order to avoid processing delays.

For informational purposes: order history for old closed orders won't carry through to the new website. You can no longer reminisce on what those three year old prices were.

Devlin said:
Hey Wolverine you folks may want to connect with your developer of the new site as it is struggling to load this morning, it does eventually load so does not appear to be a network or DNS issue. It's just quite slow and lots of hourglassing when navigating links within the website.

You may find this link of use when talking with your developer or content hosting provider in tracking down the issue. Looks as though your backend server may be under-resourced and potentially some inefficient code running as well.

https://pagespeed.web.dev/report?url=https://www.wolverinesupplies.com/
Click to expand...

Thanks for the heads up!

I'll keep hitting the server with my 36" pipe wrench. It seems to be helping. :p
 
BubbaWolverine said:
Not all customer accounts have been ported over. If the email address you have previously used isn't recognized by the website odds are yours didn't make the cut. Data storage and transfer is a bear. You would have to fill out a new customer account. Ensure you fill one out completely before placing an order to avoid processing delays.

For informational purposes: order history for old closed orders won't carry through to the new website. You can no longer reminisce on what those three year old prices were.
Click to expand...

OK thanks for the info
 
I hope that all this clears up soon as I’ve got $10k in goodies ordered and sitting in ‘new system’ limbo. Please fix the shipping issues first lol.
 
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