Well of course, when you only know 1 person, not much of a sample group. I have 7 Vortex products, red dots to high power scopes and not one issue in 6 years.
Vortex Warrantee Experience
- Thread starter Ganderite
- Start date
Well of course, when you only know 1 person, not much of a sample group. I have 7 Vortex products, red dots to high power scopes and not one issue in 6 years.
ALBERTA BOY
Regular
- Location
- Edmonton, AB
I've had some Vortex products. Never again. It's the best warranty that you will definitely need.
Another Vortex basher who only uses Leupold. I think the biggest problem with Vortex scopes is the people bashing them who don't actually own them.
I bought my first Vortex about 12 years ago. A cheap crossfire 2 for a hunting rifle. It's still on it and still functions perfectly. I have about 4 other Vortex scopes now on various rifles and have yet to have an issue or need warranty. I also have Bushnells,Tasco,Simmons,Leupold and Nightforce spread among a bunch of rifles.One of my Leupolds had to go back and have the lens replaced because the coating was coming off. My Nighforce Benchrest went back because it went dark inside and became hard to see through. I've had Bushnells that wouldn't track and had to go back.
All the companies were good to deal with except Nightforce. They were a pain and are on my never buy again list. Korth was awesome to deal with on the Leupold. Bushnell was fine but slow. Funny enough, I've never had to try the warranty on the Simmons or Tascos. Probably because they are on .22s but never the less, trouble free for years now.
Falconflyer
CGN Ultra frequent flyer
I've had a couple of Vortex scopes and have yet to use they're warranty.
Leupold... now that's a different story. That lousy 3-9 VxII I had was only 60 years old and beat to crap when the vertical crosshair seized up and it took them almost a week to deliver a new one to my door step!
Leupold... now that's a different story. That lousy 3-9 VxII I had was only 60 years old and beat to crap when the vertical crosshair seized up and it took them almost a week to deliver a new one to my door step!
^I've read this sentiment dozens of times, and always think the same thing; "When people bought their Vortex, they always had the option of buying Leupold instead". I count myself in that crowd btw. I've had a few of them, the best being a Viper HS/worst a Crossfire. There will always be a market for affordable optics, and in my opinion, Vortex has done a good job of making decent stuff, with attractive features at a manageable price. A few stinkers slip through the cracks=double down on customer service and move on. Again, talking the sub $600-$700 scopes. I'm no authority on the topic (or on any other
) but my overall take on the Vortex I've owned is that you're paying a bit of a premium considering the quality you're getting. Scaling things back in this economy has meant that I want/need fewer scopes, so as I whittle things down, fewer=better. Glad the OP got good service, I did too when my first Vortex (Crossfire) bit the dust on day one. That was soon after Vortex stuff became available, and I can only imagine QC has improved. I understand the top-end stuff is superb, I have no time behind any of them to know.
Lots of their products are *not* made in China. They also come from The Philippines, Japan, and USA (maybe others too?). For example most Razors are made in Japan with some made in the US as well, and My Viper was made in the Philippines.
I highly doubt the optic the military chose would be made anywhere but the USA, but I could be wrong.
You're right. I had to use my warranty. Lost my scope cover hunting. Emailed Vortex about buying a replacement and they sent a new one over for free, called it a warranty claim. I didn't even pay shipping. Otherwise I've had zero issues with it, I wouldn't say I've abused it but it's certainly made friends with the ground a few times over the years slipping on wet tree roots etc.
Also, Leopold also has a very robust warranty, so if that's a bad thing for Vortex what does it say about Leupold? Bushnell, Burris, Nikon... most of the bigger names in the $300-700 price range have good warranties...(Not that I'm slagging on Leupold, i have 2x pair of Leupold binos.)
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Update: The sight came loose because the mounting screw were too short. So I had to contact Canik to get the correct screws.
the Canik distributor is Century Arms, in Montreal. I called them. The fellow who answered the phone agreed to send me two sets of screws, in case I needed more, and when I gave him my name and mailing address, he remembered me from when i used to buy stuff from Century, 20 years ago. I used to buy their CBC 7.62 surplus, 20 cases at a time, and he recalled all that.
Great service.
the Canik distributor is Century Arms, in Montreal. I called them. The fellow who answered the phone agreed to send me two sets of screws, in case I needed more, and when I gave him my name and mailing address, he remembered me from when i used to buy stuff from Century, 20 years ago. I used to buy their CBC 7.62 surplus, 20 cases at a time, and he recalled all that.
Great service.
I had the same set up, and while I loved the gun, they messed up on those screws, I redid them as to small, plus their plates are too thick and sight sits too high.
I have a vortex also on my 1911 45 and never had a problem, thou I have not shot it for a year. it sits on a burris plate in the dovetail.
Main problem I find with sights seems to be battery contacts giving problems
OkayShooter
CGN Ultra frequent flyer
- Location
- Nova Scotia
Simple and fast replacement.
I broke a optic 2 weeks before a match. I filled out the service ticket and mailed it to them. It arrived few days later, then the following day they shipped me out a brand new one.
I broke a optic 2 weeks before a match. I filled out the service ticket and mailed it to them. It arrived few days later, then the following day they shipped me out a brand new one.
Vortex red dots these days are some of the best red dots in their price range. I've got over a dozen of them. I've had warranty replacement on a couple of them but they really got the sschit kicked out of them with years of bad weather and rough handling. Warranty was easy, send it in, they send new. I only have the higher end Vortex rifle scopes like Razor and Viper PST and apart from one early model Viper losing it's elevation turret after 800 rounds of 50 BMG they have been good, no need for warranty.
Like many manufacturers that offer different grades of goods, you are going to have more problems with the lower end models than the upper end ones. I wouldn't buy a crossfire for a hunting, competition or precision rifle but it might fit in fine for a fun range gun.
FWIW I also have lots of Leupold scopes and I've needed to use warranty services on quite a number of them.
Like many manufacturers that offer different grades of goods, you are going to have more problems with the lower end models than the upper end ones. I wouldn't buy a crossfire for a hunting, competition or precision rifle but it might fit in fine for a fun range gun.
FWIW I also have lots of Leupold scopes and I've needed to use warranty services on quite a number of them.
To be fair, putting any manufacturers lower end scope,like a DiamondBack, on something that kicks like a 375 is probably going to result in a failure.
I owned 4 vortex scopes. 2 crossfire, 1 diamondback and 1 viper , every one of them failed. I have a buddy that has them now as I got them replaced and he wanted them so I gave him a pretty good deal. One by one over the span of 5 years, he has had to replace all of them as well.
Junk is junk, and I don't use junk.
Yes, that wasn’t a big surprise, although I would have rather had it stay together.
