Bushnell warranty

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byronick87

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Well guys, the time has come.
I’m finally putting Bushnell on full blast.
I’ve been trying to reach their customer service by phone, email, and website form for the last half a year.
I need some warranty work done on my match pro scope and they haven’t gotten back to me.
I’ve given up.
I hate to write bushnell off because I’ve got so many of their good scopes and I do like their prices for the quality they provide (obviously not anymore). I will hold on to my elites as long as I can but I will no longer buy another bushnell.
What a shame.
 
FatCatsDad said:
Warranty center moved front Ontario to Somewhere USA, they seen reluctant to take Canadian warranty work.
Maybe border crossing paperwork is a show stopper.

Leupold is the only brand Canadians should be considering now
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Or Vortex. My friend works at a little gun shop and said they never have an issue dealing with Vortex for warranty. Although new, Tract Optics promises a pain free warranty (and the one fellow I know of who went through it was impressed). Burris used to be good, but I haven't heard much about it in recent years
 
I really liked the 3200 and 4200 series.

The prime, legend, trophy, engage are just a waste of hard earned money for most people.

By that I mean I wouldn't out them on a rifle for a hunt I've been planning for months.

Informal range plinking, or other non critical tasks I'd say they are OK.
 
Yeah exactly my thoughts. The elite series is a great buy and they have never given me issues. I have a 15 yr old 4200 and it’s held zero and tracking from day 1.
Leupold is the only other glass that goes on my rifles.
Damn shame what bushnell has done
 
FatCatsDad said:
The problem with Vortex is that you'll use the warranty twice a year.

I believe Vortex knows they sell sch.itt so back it up with a warranty like Costco or Amazon, take anything back almost anytime for any reason.
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Then what is the excuse for Leupold to also have a lifetime warranty? The only difference between theirs and Vortex is Vortex will cover user-caused damage like running it over with your truck, while Leupold wont (actually a lot of the time Leupold WILL cover user-caused damage, but its not explicitly part of the warranty), and that has nothing to do with the quality of the product.

My vortex has worked flawlessly for ~5 years now, and that includes plenty of time hunting, including a few good spills from slipping on a wet tree root or tripping over deadfall that didn't hold my weight like I expected. I'd absolutely buy another. I'd also buy a Leupold - I've got two pair of binos from Leupold and have nothing but good things to say about them too.
 
FatCatsDad said:
Leupold is the only brand Canadians should be considering now
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I feel that statement is asinine, given Elcan and Tangent Theta are all MADE IN CANADA


FatCatsDad said:
The problem with Vortex is that you'll use the warranty twice a year.
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Not all Vortex products come from the same factory. I have had really good luck with their 'made in Japan' scopes. Still own a couple. Never given Made in China or Made in Philippines a chance, so I can't comment on those...

Had a number of Leupold optics, but moved away from them when I began to value zero retention and repeatable tracking.
 
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I used the Bushnell warranty yesterday. It was easier than shipping the scope off to Ontario. The 2.5x10 4200 was bad from the get go. At least it was just tracking and not point of impact. I had a Leupold that was bad from the get go years back. That Leupold was point of impact , a much worse problem, and after a fair number of load development trials , much more expensive. This was a VariX-III, 2.5x8 their top of the line scope at the time. I run both brands .

I got up a bit earlier to catch them at the start of their day They are in Utah which is in the mountain time zone.. I'm in Pacific time zone. I phoned and got all agents are busy, and waited 15 minutes while I drank my morning coffee. I then used the option to get a call back. A button phone is handy here. Half an hour later Ashley called, nice girl, We talked and I explained the problem. The rifle is accurate, Bill Leeper chambered it. and the load was brilliant, two touching and I pulled the third, it was 1/2" off. This is on a deer hunting rifle. Doing load development, all you need is being on the paper. When I went to sight in, 3" over and 4" up, it went to the other corner of the paper. No sense wasting expensive bullets and scarce primers or time at that stage. She asked the model # and the serial #, then my address and said they would be shipping a new one to me, A 2.5x10 4500. To Canada it could be 4 to 6 weeks., about the same time repair in Ontario use to take. I often joked shipping scopes to Alberta had three week turnaround while to Ontario it was three months. Chuckle.

The only unsettling thing is they are not repairing what had been an $400 to $500 dollar scope instead, just replacing it

Their hours are 8 to 3 , Monday to Thursday and 8 to 1 Friday. 1-800-423-3537
 
Downwind, what did they tell you to do with the defective unit? Also is the defect that you need to turn the adjustments in the opposite direction to normal?
 
downwindtracker2 said:
I used the Bushnell warranty yesterday. It was easier than shipping the scope off to Ontario. The 2.5x10 4200 was bad from the get go. At least it was just tracking and not point of impact. I had a Leupold that was bad from the get go years back. That Leupold was point of impact , a much worse problem, and after a fair number of load development trials , much more expensive. This was a VariX-III, 2.5x8 their top of the line scope at the time. I run both brands .

I got up a bit earlier to catch them at the start of their day They are in Utah which is in the mountain time zone.. I'm in Pacific time zone. I phoned and got all agents are busy, and waited 15 minutes while I drank my morning coffee. I then used the option to get a call back. A button phone is handy here. Half an hour later Ashley called, nice girl, We talked and I explained the problem. The rifle is accurate, Bill Leeper chambered it. and the load was brilliant, two touching and I pulled the third, it was 1/2" off. This is on a deer hunting rifle. Doing load development, all you need is being on the paper. When I went to sight in, 3" over and 4" up, it went to the other corner of the paper. No sense wasting expensive bullets and scarce primers or time at that stage. She asked the model # and the serial #, then my address and said they would be shipping a new one to me, A 2.5x10 4500. To Canada it could be 4 to 6 weeks., about the same time repair in Ontario use to take. I often joked shipping scopes to Alberta had three week turnaround while to Ontario it was three months. Chuckle.

The only unsettling thing is they are not repairing what had been an $400 to $500 dollar scope instead, just replacing it

Their hours are 8 to 3 , Monday to Thursday and 8 to 1 Friday. 1-800-423-3537
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Labour costs
 
She didn't say anything about it. But the warranty on it is used up thus the serial # request. No, I was careful dialing.

On a side note, the replacement 4500 is a 30mm tube, 4200s are 1" tubes. I'll need a set of rings. It's not that easy finding good sliver 30mm rings for weaver style bases.

I've used Bushnell warranty a couple of times, before, both times on used scopes. a 3x9 Scopechief IV and 1.5x6 4200. The Scopechief was their top of the line model in the early 80s It went east a couple of times over point of impact issues. I finally gave up and used it on the canoe rifle, where it went swimming. The crosshairs ended up on the floor. They said they didn't have any parts and sent me a Scopechief IV 4x Talk about coming out ahead ! It's a great little scope, there is absolutely no comparison between it and my Leupold 4x . None what so ever. The 1.5x6 4200 came off a 375H&H and also had point of impact issues, not too major,but it was fixed. It has an easy life now on a 338-06.
 
Your comment about Korea picqued my curosity. Since I wasn't shopping I didn't do a through check on the 4500, the early ones were still Nippon Light and Optic. The later ones were made in Korea by SU Optics . I didn't read any thing about reliablity , good or bad.

That's a good idea about Trace.
 
Thanks for the reply down wind, I wasn't suggesting that you were turning the dials in the wrong direction, but it sounds like your reticle was moving in the opposite direction based on your previous post. I was just curious if it was still tracking well, only it was reverse of what it should have been for some reason? Or was it just doing it's own thing and not repeatable?
 
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Bushnell 4200s track well. At least mine have. Unlike my Leupolds. No, it's tracking. It did move in the right direction just way too far.The rifle is very accurate and the load is brilliant . I had only loaded enough for development trials, so I went back the next morning with my evening's reloaded hunting load,thinking merely a two shot sight in. The first shot went exactly the same place as the group had .WoW The next shot was still on paper, barely. If it had been a point of impact problem, the first shot wouldn't have been on.

It's important to know your rifle and it's load, then you can judge when the adjustments or screws get loose and you have point of impact issues.
 
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