Canuck Elite Operator Quality Control issue
- Thread starter FEWER
- Start date
I bought a brand new shotgun from a retailer, who shipped me this shotgun. I also bought some upgrade parts so the night I get my new shotgun I'm taking it apart to clean it up and install the aftermarket accessories on it and notice that inside the barrel at the end the choke is severely bubbled out, you can see in the pictures.
I reached out to the company, thinking they would offer for me to ship it back and they could replace the shotgun with another one.
They basically said they would not do anything for me and to contact O'Dell Engineering for warranty. I must say I'm pretty disappointed with the customer service. The company is a major sponsor here and thought they would stand behind the products that they sell. I will reach out to O'Dell to see if they can help me out.
I have never had an issue with buying a firearm brand new but for those of you who are more avid gun collectors and shooters is this industry standard? To not have any support for the products you sell customers?
I tried using a choke tool to get the choke out of the end of the barrell but with the metal deformed it is seized in there. I thought about heating up the barrel with a torch to expand the metal and then try to get the choke out using the tool.
Any advice?
Thanks
I reached out to the company, thinking they would offer for me to ship it back and they could replace the shotgun with another one.
They basically said they would not do anything for me and to contact O'Dell Engineering for warranty. I must say I'm pretty disappointed with the customer service. The company is a major sponsor here and thought they would stand behind the products that they sell. I will reach out to O'Dell to see if they can help me out.
I have never had an issue with buying a firearm brand new but for those of you who are more avid gun collectors and shooters is this industry standard? To not have any support for the products you sell customers?
I tried using a choke tool to get the choke out of the end of the barrell but with the metal deformed it is seized in there. I thought about heating up the barrel with a torch to expand the metal and then try to get the choke out using the tool.
Any advice?
Thanks
Most. If you read firearm business return policies, you'll often see something like: "New gun warranty issues will be directed to national warranty centers. Transportation and or shipping to warranty centers is the consumer’s responsibility." (In my experience) that isn't the exception, that's the standard.
Returns & exchanges (of firearms)... Who does that?
https://www.canadiangunnutz.com/forum/threads/returns-exchanges-of-firearms-who-does-that.2484281/
^ most gun counter people would be incapable of doing a PDI.
if retail cared more than just making a buck they wouldn’t sell
brands and products.
There’s stuff I refuse to purchase based on who the distributor is never mind the warranty centre. (Doesn’t matter that it might be an excellent product)
if retail cared more than just making a buck they wouldn’t sell
brands and products.There’s stuff I refuse to purchase based on who the distributor is never mind the warranty centre. (Doesn’t matter that it might be an excellent product)
I had an issue with Tristar choke which bulged after one use. Was told by some don't use big shot through it but was a hunting gun.? Did finally get the choke out replaced it with a Beretta and voila no issue. Warranty and service seem to be a shadow of what they once were. Good Luck
You would have to stop buying guns from 95 % of the retailers in Canada. All of them will tell you to go to the warranty centre.
The remaining 5 % will just not carry Turkish shotguns. I mean what do you expect? You pay $600 for a copy and the original is $2,000 and more.
I bought a Turkish pumper with 2 x 10 round magazines last month for $200. Even includes 3 chokes. Should I try a chargeback because the walnut stock has small blemishes?
Chargeback with a cc company won't be easy since the conditions of firearms sales will stand between you and the return. At least Canucks have a good warranty center which will take care of you.
The remaining 5 % will just not carry Turkish shotguns. I mean what do you expect? You pay $600 for a copy and the original is $2,000 and more.
I bought a Turkish pumper with 2 x 10 round magazines last month for $200. Even includes 3 chokes. Should I try a chargeback because the walnut stock has small blemishes?
Chargeback with a cc company won't be easy since the conditions of firearms sales will stand between you and the return. At least Canucks have a good warranty center which will take care of you.
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I agree, most people working at these firearms stores know a lot about guns. I feel they would of picked up on this issue if they inspected the gun prior to shipping it out.
Yes the Benelli M4 is substantially more expensive, I watched several youtube videos and people were praising this as a good alternative for 1/3 of the price.
This was still a thousand dollars, not like it was 2 or 3 hundred bucks.
It's not the job of the 'sales guy', it's the responsibility of logistics/shipping & receiving to inspect the shipment so something like that doesn't reach the customer period.^ most gun counter people would be incapable of doing a PDI.
if retail cared more than just making a buck they wouldn’t sell
There’s stuff I refuse to purchase based on who the distributor is never mind the warranty centre. (Doesn’t matter that it might be an excellent product)
Even more so if you are doing a 'online' sale.
Let's get real. The shipper and the receiver are using a barcode scanner to read the upc label on the box. If you've bought any number of new firearms from large retailers, you'd know that it's common to receive a new gun in a new box that has no evidence of having been opened and/or re-sealed. News flash! If a box hasn't been opened and re-sealed, it hasn't been inspected (post-factory).
Was it inspected at the factory? Maybe. Quality control costs money, and the key difference between inexpensive guns and expensive guns is quality control. So the factory might have inspected it thoroughly, or a little bit (which might be enough), and not at all. If you choose to buy something inexpensive, with little or no quality control, you're gambling, rolling the dice. You pays your money and you takes your chances.
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It seems more people are interested in making excuses for these companies than doing what they are supposed to & holding them to account.
If I can do cycle counts on thousands of parts 3x a yr, these clowns can certainly do it one time.
'quality control costs money'
No kidding, that's why it should be done prior to leaving the factory or distributor or retailer. Is costs everyone more from a factory defect that was not pulled from the shipment, then it does to let it go through.
Time, Money, Reputation
People often ask why a particular gun costs $3K, and something else (that looks much like it) costs $600. The answer might be quality control. Do you want quality control? Are you willing to pay for quality control? Ultimately, the purchaser must make that decision.
