canadian hunter312
CGN Ultra frequent flyer
- Location
- Brant County
VR’s first post contains such information.
Have you been following this thread at all?
Encountered bad business practice from sponsored business here what to do?
- Thread starter calvin_yung04
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VR’s first post contains such information.
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Yes I have. Have you?VR’s first post contains such information.
Have you been following this thread at all?
canadian hunter312
CGN Ultra frequent flyer
- Location
- Brant County
No, but a 5% fee was charged to the customer because VR website incorrectly listed an item as in stock when it wasn’t.
Follow along
He 100% told me that's called a restocking fees. I'd asked him few times. That's why I was surprised and said how to restock something that's not in stock but he said that's the way it is so be it. I said ok with it and asked him nicely for the refund process.
^^^^^
EXACTLY
VictoryRidgeCS
Regular
Full Summary from our end of the situation:
When you first contacted our team, we advised that the only version of the stainless steel muzzle brake we had in stock at that time was the Rock-Solid model.When the order came through online, it was for a different model than the one discussed over the phone.
As requested, we had already put the Rock-Solid brake aside under your name. When our shipping team went to process your order and noticed the mismatch, we called to let you know right away.
During that call, you mentioned you did not want the Rock-Solid model as it was “too long for competition” — however, the Rock-Solid is only 5mm longer than the Defiant, which generally does not impact competition compliance.
Because the order needed to be cancelled, our standard policy is to deduct the 5% payment processing fee — as outlined in our terms of service.
However, to ensure you are not left feeling dissatisfied, and to make up for the incorrect inventory shown, we have waived the processing fee entirely and processed a full refund back to your original method of payment (yes, it has already been processed on our end).
We are always willing to admit when we could have handled communication more clearly, and we appreciate your feedback as it helps us improve our service and online ordering clarity.
We do kindly ask that reviews accurately reflect the situation, as public comments have a real impact on small Canadian businesses and our team who work very hard to support our customers every day.
If there is anything further you would like to discuss — or if you need assistance selecting the correct part in the future — we would be happy to help. That’s what we’re here for.
-Victory Ridge Sports Management
This is such a great idea for a business concept:
Sell items you don't have, then charge restocking fees, when the customer cancels the order, after a lot of frustration.
Make all you money from restocking fees!
Genius!!!!!!!!
VictoryRidgeCS
Regular
And that's why we never charged this restocking fee he keeps bringing up falsely.
The only fee is the 5% processing fee which we have also refunded.
Now he is claiming that he "thought" we weren't going to refund him and posted about it before the next business day even started.
Nothing about following orders. We did offer the substitution and he refused.
I feel that $7.34 dollars cost VR alot more than that in lost business.
I think your terms of service just screwed you out of a bunch of future business.
That 7 bucks bought you an entire thread of negativity.
Something to think about next time something similar happens.
Remember who you are dealing with.
The Canadian shooter can be the cheapest most over-expectant animal to walk the face of the earth at times.
It would have probably served both if you better to have resolved this outside of this place.
VictoryRidgeCS
Regular
The restocking fee is an automatic thing on the business web side, and requires a manual override on our part. Which we did. The next day. In less than 24hrs, probably in less than 12 hours.
Again for those who can't be bothered to read, it is NOT a restocking fee. That is 15%, and did not apply in this case. It was only a 5% credit card processing fee.
Summary from my end of the situation:
When I first contacted your team, I specifically said I want the SS model your staff 100% told me there's one left. But no crush washer in SS.
And after a few moments he said somebody found one (A SS washer) so I'm good to order online.
By lying about your team had told me that that's the other model which is available makes me surprised once again.
When I placed my order, I had also put a remarks specifically saying I want the SS one and washer is also included.
Your team does tell me that's the Rock Solid Model which is available but it is one day after I had placed my order.
There is no point to keep arguing and thank you for processing my refund finally.
But only one in broken English.
Had tried my best if you are referring me...
It’s all good. I just sense a great deal of confusion, and a language barrier can’t make it any easier.Had tried my best if you are referring me...
Well that was entertaining. I think a bit of miscommunication on both sides. Everything seems to have been worked out besides for the arguments from the peanut gallery.
Everyone whines and complains about dealers closing complaint threads but VR has a habit of keeping them open and people still complain even when they resolve stuff. I don’t think either side is 100% right but at least VR isn’t try to hide what’s going on to the rest of the forum. No matter what you do you can please everyone.
I gotta say it. Sezzle for a muzzlebrake. Lol.
Everyone whines and complains about dealers closing complaint threads but VR has a habit of keeping them open and people still complain even when they resolve stuff. I don’t think either side is 100% right but at least VR isn’t try to hide what’s going on to the rest of the forum. No matter what you do you can please everyone.
I gotta say it. Sezzle for a muzzlebrake. Lol.
VictoryRidgeCS
Regular
We appreciate the perspective - we don't judge how anyone chooses to pay for their gear...whether it is all at once or a little at a time. If Sezzle helps someone get the parts they want sooner so they can get out shooting, that's a win for both sides.
We do genuinely care about our customers and we always try our best to help - including in this situation. There was clearly some miscommunication, and we fully acknowledged that from the start. We made every effort to explain things clearly, even if there may have been any sort of language barrier along the way -- again, we don't judge.
At the end of the day, we're just here to support shooters, keep things transparent, and make sure people get the right gear for their setups - however they choose to pay for it.
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