M&P 9mm - Solution is being offered by S&W
- Thread starter greentips
- Start date
Brutus
CGN Ultra frequent flyer
After reading several posts, I smirk at the policy of some police departments here in Canada:
"Revolvers are now considered unsafe for police issue."
I am not suggesting anything, other than pointing to a policy that exists presently.
"Revolvers are now considered unsafe for police issue."
I am not suggesting anything, other than pointing to a policy that exists presently.
I tihnk I should give everyone an update since I start this soapbox
I sent a reminder email to S&W VP of sale last night, still nothing heard. That's 60 hours and 2.5 working days.
One of the CGN member had a chat with the distributor, and they are trying to work out a solution for me - but so far no comm with the distributor yet.
I also mentioned this to CanAm last night, where I bought this pistol from. He offered to switch it out of inventory and talk to the distributor - should have talked to him 11 months ago instead of screwing around with S&W warranty.
I sent a reminder email to S&W VP of sale last night, still nothing heard. That's 60 hours and 2.5 working days.
One of the CGN member had a chat with the distributor, and they are trying to work out a solution for me - but so far no comm with the distributor yet.
I also mentioned this to CanAm last night, where I bought this pistol from. He offered to switch it out of inventory and talk to the distributor - should have talked to him 11 months ago instead of screwing around with S&W warranty.
Last update - the Director of sales emailed me and offered to send a new pistol. At the same time, the cdn distributor said he will "try to" get me a new pistol.
Now let's see if I can recover the 100 dollars shipping charge.
Now let's see if I can recover the 100 dollars shipping charge.
And for all the other M&P owners with problems? .................. [cricketnoise]silence.[/cricketnoise]
It's great that S&W reacted favourably to Canada-wide bad press in this instance, but I'm sure there's been zero change to repair/refund/exchange policy.
It's great that S&W reacted favourably to Canada-wide bad press in this instance, but I'm sure there's been zero change to repair/refund/exchange policy.
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Bob,
I'll take that bet. Big business only reacts when it's cheaper too do something than to do nothing.
In this case, GT's profile blackmailed them into making changes that they would not have for someone else.
B finally got her M&P back (second warranty trip) today, we'll see if it works this weekend. If it doesn't, do you think Smith will exchange hers? I don't.
Steve what is the basis for your assumptions.
Ever work for a big business in Senior Management? I can tell you big business may cheap out ahead of sales but when it involves sales and profits forget it. Corporations spend millions to get you in the door or in this case interested in their product. An example like this and a lot of those millions go down the drain.
Frankly, Greentips could of handled this differently and got to the end game quicker. First he could have got hold of the vendor for advice as to what to do. He waited 11 months only to find out Can Am would have replaced the gun from inventory and dealt with the defective gun himself.
Cross border warranty work is a major headache for all companies in and out of the gun industry.
Buy a Taurus and try to find parts for it in Canada. Buy a Beretta like I did. Ended up ordering a god damn screw from the US. Still waiting for Berettas Canadian Distibuter to contact me on my simple request. (Two years). Where do you go for warranty work for Springfield. Sent my Para in for a new slide and got it back three months later and it likely is going to be worse when Para moves their manufacturing to the US.
S&W like a lot of companies engages companies to do their warranty work for them and are at the mercy of the companies they employ. Unless you know something I dont, which is always possible, name me a dozen gunsmiths in Canada capable or even wanting to do warranty work for gun companies stateside. Hell for that matter name me two dozen gunsmiths operating in Canada, off the top of your head.
Where S&W went wrong in this case IMHO is when the S&W Service Dept said because he was in Canada they couldnt help him. That should get somebody the pink slip.
Take Care
Bob
ps My apostophe key is on the blink sorry.
Ever work for a big business in Senior Management? I can tell you big business may cheap out ahead of sales but when it involves sales and profits forget it. Corporations spend millions to get you in the door or in this case interested in their product. An example like this and a lot of those millions go down the drain.
Frankly, Greentips could of handled this differently and got to the end game quicker. First he could have got hold of the vendor for advice as to what to do. He waited 11 months only to find out Can Am would have replaced the gun from inventory and dealt with the defective gun himself.
Cross border warranty work is a major headache for all companies in and out of the gun industry.
Buy a Taurus and try to find parts for it in Canada. Buy a Beretta like I did. Ended up ordering a god damn screw from the US. Still waiting for Berettas Canadian Distibuter to contact me on my simple request. (Two years). Where do you go for warranty work for Springfield. Sent my Para in for a new slide and got it back three months later and it likely is going to be worse when Para moves their manufacturing to the US.
S&W like a lot of companies engages companies to do their warranty work for them and are at the mercy of the companies they employ. Unless you know something I dont, which is always possible, name me a dozen gunsmiths in Canada capable or even wanting to do warranty work for gun companies stateside. Hell for that matter name me two dozen gunsmiths operating in Canada, off the top of your head.
Where S&W went wrong in this case IMHO is when the S&W Service Dept said because he was in Canada they couldnt help him. That should get somebody the pink slip.
Take Care
Bob
ps My apostophe key is on the blink sorry.
I disagree. S&W should fix it properly for any consumer, not just someone in a position to make a stink about it.
Jebsus Greentips this thread is long...somebody build him a new pistol, it'll be quicker. 762shooter I agree, but sometimes if you got the muscle, you might as well flex it!
"You don't get around the net much, huh?" -Heh El Cid I noticed your still here (bustin my nutz!
Quote from Stevo: "B finally got her M&P back (second warranty trip) today, we'll see if it works this weekend. If it doesn't, do you think Smith will exchange hers? I don't."
-If it doesn't lets just keep the thread going!
1st dibs on the new unfired pistol, since the M&P it is such a P.O.S. how about 250$
You miss my point, Bob. If the gun is still a POS I'm sure we'll find out if Smith is willing to expand it's "exchange" policy to regular Canadians. You think B will just keep sending it back and forth happily expecting an indifferent repair facitlity to get it right "sometime"?
I dont' think S&W VP and Director level has a clue of CGN at all. I did not mention anything at all. I only said I got the email address from a member of my d-board. No link to this thread, no blackmail. Last night I got an email they said they will send a new pistol along with 3 extra mags ( i guess that's the compensation for the shipping costs instead of going through accounting to do all the explainging). however, things like this should not be resolved at the VP level.
A long time CGN member whom I know personally did contact the CDN distributor and persuade them to do something about it (I did not ask him to do it - he read the thread and decided to something about it). That was done after I had contacted S&W - and I am sure the distributor had not talked to S&W before that. I reasonably believe that S&W at VP and Director level pretty much decided to get this over with one way or the other without the CDN distributor butting in.
One way or the other, I don't think S&W or MD Charlton has a clue of CGN or the fact that I am the admin of CGN. I was fully expecting a full scale train crash
but I must give credit to S&W - at least at the Director and VP level, but not at the serivce depot level or the guy who answered the phone.guess the lesson for this soapbox - I should have talked to the retailer first. The reason I don't talk to the retailer becasue most gunshop will not take care of anything coming out from the big distributors - they just tell you to call the distributor and then the distributor will bounce you off to the repair center or send your stuff to some far off land. So it is apparent the best insurance is to buy from a reputatable retailer that will stand up for the stuff they sell and do the exchange for you - so you don't have to deal with the mess at the distributor/factory level.
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Therer are a number of things more than one could learn from this thread.
1st. S&W makes thousands of these guns and not to expect a lemon now and then is unrelistic. FYI S&W just shipped 7500 pistols to the Iraqui Army. The gun has proven to be a winner so if you have a lemon on your hand expect it to be replaced if it can't be fixed.
2nd If you phone the service department and don't get service from the first person you talk to ask for the supervisor and keep going up the line until you get an acceptable answer. The answer Greentips got was completely unacceptable and not in keeping with any large corporation selling into a market.
3rd The production cost of these polymer guns is less than $100. Not to replace the gun and risk the wrath of the marketplace is not a corporate stance of any of the gun companies.
Lastly I think more than one should remember Canada's retail gun trade is so small relative to the Commercial Market or the US retail market we ought not to go out of our way to give companies a reason to not sell retail into Canada. I know of at least one company that has more than once considered not selling their product in Canada simply because of the hassels involved. I was told by S&W they do not include Canada in all their promotional deal because gun owners complained they had to pay GST on the incentive products they received and all the company got out of it was a headache. Easier just not to offer the free items.
Take Care
Bob
1st. S&W makes thousands of these guns and not to expect a lemon now and then is unrelistic. FYI S&W just shipped 7500 pistols to the Iraqui Army. The gun has proven to be a winner so if you have a lemon on your hand expect it to be replaced if it can't be fixed.
2nd If you phone the service department and don't get service from the first person you talk to ask for the supervisor and keep going up the line until you get an acceptable answer. The answer Greentips got was completely unacceptable and not in keeping with any large corporation selling into a market.
3rd The production cost of these polymer guns is less than $100. Not to replace the gun and risk the wrath of the marketplace is not a corporate stance of any of the gun companies.
Lastly I think more than one should remember Canada's retail gun trade is so small relative to the Commercial Market or the US retail market we ought not to go out of our way to give companies a reason to not sell retail into Canada. I know of at least one company that has more than once considered not selling their product in Canada simply because of the hassels involved. I was told by S&W they do not include Canada in all their promotional deal because gun owners complained they had to pay GST on the incentive products they received and all the company got out of it was a headache. Easier just not to offer the free items.
Take Care
Bob
I disagree with that.
in my opinion, most of the problem actually rests with the Canadian side. They are unwilling to stick their heads up for the consumers.
MD Charlton told me, just before the 3 rd return, that no way I will get a complete new pistol. I have to call S&W myself to tell SYW to instruct MD Charlton to replace the barrel.
It only took me one email to the S&W to fix the problems, but it took me 11 months to deal with and navigate through the Canadian warranty / distributor network.
in my opinion, most of the problem actually rests with the Canadian side. They are unwilling to stick their heads up for the consumers.
MD Charlton told me, just before the 3 rd return, that no way I will get a complete new pistol. I have to call S&W myself to tell SYW to instruct MD Charlton to replace the barrel.
It only took me one email to the S&W to fix the problems, but it took me 11 months to deal with and navigate through the Canadian warranty / distributor network.
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