Did you try the action and the trigger pull before you bought the rifle? I always try the action, examine the bolt, and dry fire before I buy, one time I went thru 3 before I found one that cycled well, trigger pull was not rough, and bolt didn't have burrs on the locking lugs... It's like buying anything examine it closely before you buy.
I have no brand loyalty, and it seems every maker is putting out the odd dud lately. Remingtons such as this, Weatherby/howa vanguard with scope base holes way off and tight chamber, Savage with little to know rifleing in the barrel, I got a Savage 17hmr as a "present" with some of the worst machining I have ever seen in the reciever, galled like you wouldn't believe!, Kimber with large burrs in the chamber... so they all seem to have a few dud's. It's how they deal with it that really matters.
I think I would be calling the service depot every day, since it's been a month already, and maybe a call to the head office.