How to order a copy of a complete service file
Most of the attestation papers have been digitized and appear online in the database.
The service files are paper originals. Beginning in May 2010, Library and Archives Canada has started to add digitized copies of the files to the database to make them more accessible, to help preserve the originals and to avoid copying the same file more than once.
For files not yet digitized, you can order photocopies or scanned images. The cost is the same. When a photocopy or digital copy is requested, the complete file will be scanned and the digital images will be added to the database the next time it is reloaded. In this way, all Canadians can help contribute to the preservation of our country's military heritage.
Due to the large volume of inquiries we receive, we are unable to provide a service for selecting and copying specific documents from within a file; we only provide copies of complete file. As well, the documents are not paginated and we cannot undertake page counts of files prior to ordering. However, most Canadian Expeditionary Force service files contain an average of 25 to 75 pages, with those for personnel who were drafted or enlisted later in the war typically having smaller files. They are open to the public without access restrictions.
How to order copies
See: Price List and Service Standards - Photocopy
* To obtain the students or seniors citizens (65 years of age and over) reduced rates, you must send a photocopy of your ID card with your written request or present your ID card to the staff when placing your request in-person.
Orders can be placed using our secure online Order Form for Photocopies and Reproductions, or by mail or fax. Please include your credit card number and the expiry date.
Reproduction Services
Library and Archives Canada
395 Wellington Street
Ottawa, ON K1A 0N4
Fax: 613-995-6274
* We do not accept orders for copies by email as we cannot guarantee security for your credit card information. However, our online Order Form for Photocopies and Reproductions is secure.
Cite the full archival reference as it appears in the database.
Example:
COOPER, ADAM PORTER
Regimental number: 328870 (or rank if the individual was an officer)
Reference: RG 150, Accession 1992-93/166, Box 1965-1
If you are having problems identifying the correct file, please consult this section.