Alberta Tactical Rifle Issue

[robertf]

Fellow CGNers. I'm looking for your advice.

In February I shipped my essentially brand new Remington 700SS 5R Milspec barrel and action to Alberta Tactical Rifle to have it Ceracoated. It had 47 rounds down the barrel, and a muzzle brake professionally installed previously. They performed the ceracoat application and shipped it back to me. When it arrived at the Post Office, Canada Post had done some real damage to it. The tang was obviously smashed off something hard, it looked like it was dragged on concrete. I shipped it back to Alberta Tactical Rifle who said they would initiate a claim with Canada Post. It's been over 3 months, after speaking to Rick on the phone last week he's only prepared to fix my rifle, grind down the damage off the tang, and ship my back "repaired" rifle.

My point is I shipped him a brand new precision rifle, I expect the same in return. Nobody would ever buy a repaired gun like that for anything what it's worth new or undamaged.

I'm looking for your thoughts or advice. Is this kind of customer service normal for Alberta Tactical Rifle? Do you consider this acceptable?

Thanks.

 

[tiriaq]

You are expecting ATR to send you a new rifle because Canada Post damaged it?

ATR is offering to repair the damage. They should do more?

What is the status of the Canada Post claim?

What do you think ATR should do?

If you were the business, what would you do?

 

[angryeyebrows]

Unacceptable. ATRS is responsible for your property if you send it to them. If the damage was from Canada Post, they should be working with you to pursue a claim. Pictures should be taken and a service ticket should be issued.

I ran through this with a gunsmith about a year ago. I sent him a rifle, Canada Post f**ked it up and we worked together to get the claim through Canada Post.

The issue here is only the sender can initiate a claim. So it's up to ATRS to sort this out and compensate you for the damage.

 

[robertf]

You are expecting ATR to send you a new rifle because Canada Post damaged it?

ATR is offering to repair the damage. They should do more?

What is the status of the Canada Post claim?

What do you think ATR should do?

If you were the business, what would you do?

Yes, I am expecting ATR to replace my rifle. They hired Canada Post to ship me my rifle. Canada Post was acting as their agent. My repaired rifle is not worth what my undamaged rifle was. If this was my business I would want to make sure my customer was given back what he shipped me in ORIGINAL condition. It's called Customer Service... has it disappeared in Canada?

 

[Doc M]

Pics of the damage may help people understand the severity. For some, a small scratch is "the grand canyon on my receiver." Pictures will let others make their own judgment as to what should be done.

And, at the end of the day, that judgment and $1.64 will get you a coffee at Tim Horton's.

-M

 

[robertf]

Pics of the damage may help people understand the severity. For some, a small scratch is "the grand canyon on my receiver." Pictures will let others make their own judgment as to what should be done.

And, at the end of the day, that judgment and $1.64 will get you a coffee at Tim Horton's.

-M

In addition to scratches, the metal on the tang was ground down about 3mm. I'll post pics.

 

[robertf]

 

[mwjones]

A new reciever, blueprinted/trued with all of youre parts re-installed, labour and parts covered by canada post insurance? Perhaps make sure the cost of the repairs/upgrades matches the amount of insurance that was paid? Company gets paid for the work, customer ends up better off than when he started. That doesn't sound out of line.

 

[masonicshooter]

this isn't your first thread regarding the subject. in your previous thread i thought you and rick initiated a claim with canada post. What's the status of that claim? if you expect the company to replace your rifle while There is an outstanding claim that may be unreasonable. when i ship my barreled actions, i do so in an abs tube. the action and barrel are heavy and it doesn't take much for the tang to punch through cardboard. both parties involved need to take more care and use common sense in packaging as this could have been prevented. it also could have been worse financially it were a quality aftermarket receiver.

 

[TERMINATOR101CA]

No matter how small or big the scratch, you should be getting back your item in the original "upgraded" condition which is what you paid for. Unless they're not going to charge you for the modifications, and just "fix it" to the best of their ability granted you're OK with it. Canada post should be paying for the damage, so the amount should include everything it takes to recondition (replace damaged parts) your barreled action. I would expect nothing less from any reputable shop if they want to stay in business and keep their reputation intact. It's up to them to make things right for you and go after CP ,as it would have been your problem had the rifle arrived damaged when you shipped it to them.

 

[tiriaq]

You're right. There was another thread.

What is the status of the CP claim?

That is the first issue to be dealt with.

 

[TERMINATOR101CA]

There is an outstanding claim that may be unreasonable. when i ship my barreled actions, i do so in an abs tube. the action and barrel are heavy and it doesn't take much for the tang to punch through cardboard. both parties involved need to take more care and use common sense in packaging as this could have been prevented. it also could have been worse financially it were a quality aftermarket receiver.

Seems to me the damage didn't happen when he shipped it to them so why try and blame it on the guy also ????? If the claim was rejected, that's bcs of improper packing I would assume, but there seem to be more that we don't know.

 

[masonicshooter]

also, if the consumer expects businesses to be financially liable for the shippers ####-ups, expect to start dropping off and picking up the items yourself.

 

[chrisward3]

if you're driving a $30,000 car and someone hits you, but the car is not a write off....should the insurance company be obligated to buy you a new car, or just fix the damage to it?

your car is nowhere near worth $30,000 anymore, and if you try and sell it..people will see there was an accident to it...devaluing it more.

in the grand scheme, is it fair? (because of CP) No. but Rick is doing the best he can given the situation to give you a fully functioning, and aesthetically pleasing rifle im sure.

 

[masonicshooter]

Seems to me the damage didn't happen when he shipped it to them so why try and blame it on the guy also ????? If the claim was rejected, that's bcs of improper packing I would assume, but there seem to be more that we don't know.

from what i remember in the original post, they returned it in the same box he shipped it in. if the shipper throws the box off a truck, it hits the ground and damages the rifle. How's that the smiths fault? It's canada post's fault and insurance was purchased. it all goes back to the status of the claim.

 

[CZ85Combat]

CP to blame?

Ok, some questions here.
Was it planned that ATRS was going to ensure it? What is insured?

I had a similar story, CP broke the stock on a M1 Garand that I had sold. I took care of the claim, I was the seller. Understand that CP will cover the damage, but it take months... Been there...

You cannot expect ATRS to fully pay you back the value of your rifle if the claim is not settled.

Good Communication with ATRS would be key

It totally sucks, agreed, but it's not your fault or ATRS fault, you guys needs to work together to solve this

 

[robertf]

this isn't your first thread regarding the subject. in your previous thread i thought you and rick initiated a claim with canada post. What's the status of that claim? if you expect the company to replace your rifle while There is an outstanding claim that may be unreasonable. when i ship my barreled actions, i do so in an abs tube. the action and barrel are heavy and it doesn't take much for the tang to punch through cardboard. both parties involved need to take more care and use common sense in packaging as this could have been prevented. it also could have been worse financially it were a quality aftermarket receiver.

The other thread you are referring to was me #####ing about Canada Post, not about how ATRS is handling the situation. As far as I know Canada Post has only offered to repair the tang which would involve more grinding and painting. Would you buy a precision rifle that had been damaged and repaired for full price? I believe ATRS insured it for $1500.
I asked Rick last week for the claim number and contacts info from the adjuster, he has yet to provide it. Although this is his responsibility, not mine.

 

[masonicshooter]

The other thread you are referring to was me #####ing about Canada Post, not about how ATRS is handling the situation. As far as I know Canada Post has only offered to repair the tang which would involve more grinding and painting. Would you buy a precision rifle that had been damaged and repaired for full price? I believe ATRS insured it for $1500.
I asked Rick last week for the claim number and contacts info from the adjuster, he has yet to provide it. Although this is his responsibility, not mine.

if you still have the tracking number, phone canada post and ask yourself. who knows, maybe they claimed the 1500 and are ####ing you? if you don't want the gun, pm me with your price and I'll let you know.

 

[robertf]

if you're driving a $30,000 car and someone hits you, but the car is not a write off....should the insurance company be obligated to buy you a new car, or just fix the damage to it?

your car is nowhere near worth $30,000 anymore, and if you try and sell it..people will see there was an accident to it...devaluing it more.

in the grand scheme, is it fair? (because of CP) No. but Rick is doing the best he can given the situation to give you a fully functioning, and aesthetically pleasing rifle im sure.

This is a precision rifle, not a car. If you buy a new coffee mug off ebay for $10, and it shows up broken, do you want another new mug? Do you care how it got broken or who's fault it is? How about if the seller offers to glue the mug back together for you? It will still hold coffee just as good. How about you keep the old mug and we'll give you $5 back. Are you expected to work with the seller to come to resolution? No, you just want what you paid for, an undamaged, unrepaired coffee mug.

I can see the some of you are Rick's friends. Personally he seems like an alright guy on the phone, but at the end of the day, he owes me what I provided him with, an undamaged barrel and action. It's been 3 months, the status of the claim with Canada Post does not affect what he owes me.

 

[tiriaq]

I have never dealt with ATR.
I have never dealt with robertf.

My only knowledge of this situation comes from what I have read in robertf's whinethreads.

Seeing as robertf is asking for opinions, it is my opinion that ATR's offer to repair is a reasonable one. Given ATR's skill and experience, the repair and refinish will be good.

If robertf isn't interested in waiting for a Canada Post resolution, and isn't interested in ATR's offer, then I would suggest that ATR politely suggest that he get stuffed.