Alberta Tactical Rifle Issue

Another "I want to harm a reputation to make me feel better" disguised as an "I need advice" thread.
 
mildot said:
Thing is, I'm getting that buddy shipped ATRS what he thought was a "brand new" rifle? however it sounds used to me? If buddy had purchased a new rifle from ATRS, and had it painted and shipped I could see him wanting a new rifle.
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I am a satisfied ATRS customer and hope to be so again.

Having said that, I am familiar with Robertf's rifle and the round count. It went to one 40-round competition and had a few rounds through it before and maybe (maybe not) after. So it's essentially new as he claims.

Regarding Rick's observations about the barrel interior (which I trust to be correct), either it was crappy from the factory or somehow abused in storage. I think Robertf oils the bores up before storage, but either way the round count he is claiming is fairly accurate.

The ding looks and feels worse in person; I would not be surprised to find that the action was tweaked. Or that it wasn't, but I would not buy it from him even if offered at a low price, because of the damage and potential hidden issues.

I think he should get (from ATRS as facilitated by Canada Post's insurance) a new receiver. But it looks like he won't, and that's that.

Regarding how robertf approaches these problems, well, my style is you catch more flies with honey than vinegar, but each to their own.
 
acrashb said:
I am a satisfied ATRS customer and hope to be so again.

Having said that, I am familiar with Robertf's rifle and the round count. It went to one 40-round competition and had a few rounds through it before and maybe (maybe not) after. So it's essentially new as he claims.

Regarding Rick's observations about the barrel interior (which I trust to be correct), either it was crappy from the factory or somehow abused in storage. I think Robertf oils the bores up before storage, but either way the round count he is claiming is fairly accurate.

The ding looks and feels worse in person; I would not be surprised to find that the action was tweaked. Or that it wasn't, but I would not buy it from him even if offered at a low price, because of the damage and potential hidden issues.

I think he should get (from ATRS as facilitated by Canada Post's insurance) a new receiver. But it looks like he won't, and that's that.

Regarding how robertf approaches these problems, well, my style is you catch more flies with honey than vinegar, but each to their own.
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That was exactly my feeling of how things happened. I still think both parties should have a long talk between themselves and try to put CP in the spotlight rather than each other as obviously here there's only CP to blame for the damage. To all of the rest blaming the guy for using the money from the claim to upgrade the trigger , I will ask why the hell wouldn't you do it if you can buy a Jewell for less than what Remington would charge you for a new XMarkpro. I guess his time dealing with CP isn't worth anything........since he doesn't have a business and all that jazz.:rolleyes:
Let's face it , if you are running a business , having to deal with shipping claims is all part of the game, can't go around whining about it, if you want compensation then you should be looking at CP not your customer . I wouldn't blame ATRS for the damage either, unless CP comes to a conclusion that the packaging wasn't adequate and decides to deny the claim, until then both of you guys should sit tight and wait to see what happens rather than get into a blame game which isn't good for anyone. Peace out !
 
robertf I feel your pain, but your beef should not be with ATRS.

First of all if the damage was more significant then ya sure maby a new action would be in order. But when three other shops deem it fixable then you gotta go by the industries experts.

Second, WTF are you #####ing about? Rick is guna get nasty with his lathe and clean that ##### right up ###ier then stock config, then refinish it. That thing is going to look better then it ever has. Do you even know what kind of work Rick does? That guy is a wizard with a lathe and gunsmithing in general. In fact his new name on the board should be Dumbledore!

Dood chill, Rick is guna make that rifle pure ###, essentially it will look like a brand new rifle.
 
50calshooter said:
robertf I feel your pain, but your beef should not be with ATRS.

First of all if the damage was more significant then ya sure maby a new action would be in order. But when three other shops deem it fixable then you gotta go by the industries experts.

Second, WTF are you #####ing about? Rick is guna get nasty with his lathe and clean that ##### right up ###ier then stock config, then refinish it. That thing is going to look better then it ever has. Do you even know what kind of work Rick does? That guy is a wizard with a lathe and gunsmithing in general. In fact his new name on the board should be Dumbledore!

Dood chill, Rick is guna make that rifle pure ###, essentially it will look like a brand new rifle.
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haha best reply yet. And this is getting rediculous but was enjoyable to read periodically throughout the day. Ha
 
acrashb said:
I am a satisfied ATRS customer and hope to be so again.

Having said that, I am familiar with Robertf's rifle and the round count. It went to one 40-round competition and had a few rounds through it before and maybe (maybe not) after. So it's essentially new as he claims.

Regarding Rick's observations about the barrel interior (which I trust to be correct), either it was crappy from the factory or somehow abused in storage. I think Robertf oils the bores up before storage, but either way the round count he is claiming is fairly accurate.

The ding looks and feels worse in person; I would not be surprised to find that the action was tweaked. Or that it wasn't, but I would not buy it from him even if offered at a low price, because of the damage and potential hidden issues.

I think he should get (from ATRS as facilitated by Canada Post's insurance) a new receiver. But it looks like he won't, and that's that.

Regarding how robertf approaches these problems, well, my style is you catch more flies with honey than vinegar, but each to their own.
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The action has been checked completely for any indication of distortion. There was NO run out or distortion detected and believe me we looked.
Not having the actions bolt has not helped, but we have several 700 bolts and all of them run through the action with no issue, I suspect when the bolt for THIS action finally gets here we will find the same result.

Firecracking and throat erosion only occurs 1 way. Not from storage in any manner. This barrel has both. Is it possible the rifle was purchased used? I have no idea, but unless he is running the rifle full auto for a few belts at a time, which is impossible, something does not add up.

Remington has NOT sold actions only for some time and to my knowledge has not offered stainless actions, so we did not have that option.
Chris was adamant from the beginning a complete new rifle.
When it arrived here originally with the broken trigger I offered to replace it without even involving CP as I have PLENTY of triggers here from actions we have stripped for builds that have had upgraded triggers spec'ed into the build. NOT good enough , he wanted a Jewel, so pursued a claim. How exactly that all played out I do not know and can not comment other than to he now has a Jewel trigger.

All I can conclude with is that we at ATRS have done everything we can to make a poor situation that we did NOT create as right as possible within reason. To expect us to absorb all the costs of replacing the rifle, and thereby also replacing a brake (that was supplied and installed elsewhere) and then re coating said new rifle all on account of a 3rd party doing damage through shipping is absurd and unreasonable. The slagging threads did not further Chris' cause in any manner.

My understanding is that this barrelled action is used in a tube style chassis, so the tang is not even visible and that this rifle has already been replaced.

Terminator
I agree that dealing with freight claims either shipping or receiving IS a part of business, my point was trying to use the same logic as was being applied to my responsibility as the shipper. The fact is that in ANY insurance claim ALL parties suffer a loss. Unfortunately while not being totally fair to the parties who suffered a loss, this is just the way it is.

When you have your house broken into, no insurance company in the world will cover the time it takes to go out and repurchase all the stuff that is lost.
The 1 catch phrase in insurance is "similar quality or condition".

IF the rifle had been lost by CP it would have been replaced, no question, but with very minor damage that is quite simply repaired it is impossible to justify a new rifle to an insurance claims manager.

Hopefully the bolt will arrive here soon so we can final check this action, test fire it and solve the problem.
 
alberta tactical rifle said:
Terminator
I agree that dealing with freight claims either shipping or receiving IS a part of business, my point was trying to use the same logic as was being applied to my responsibility as the shipper. The fact is that in ANY insurance claim ALL parties suffer a loss. Unfortunately while not being totally fair to the parties who suffered a loss, this is just the way it is.

When you have your house broken into, no insurance company in the world will cover the time it takes to go out and repurchase all the stuff that is lost.
The 1 catch phrase in insurance is "similar quality or condition".

IF the rifle had been lost by CP it would have been replaced, no question, but with very minor damage that is quite simply repaired it is impossible to justify a new rifle to an insurance claims manager.

Hopefully the bolt will arrive here soon so we can final check this action, test fire it and solve the problem.
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Don't get me wrong, I can see you did all that was within your power to make things right. My beef is with all the ppl blaming the poor guy when CP is the one to blame. Maybe he is a little overzealous in his request for a new rifle, since his wasn't exactly new, that's why I mentioned the "give him the money" and let him deal with it since it's obvious there's nothing you can do within reason to make him happy. Just like you said, all insurance does is minimize the loss, not give you something better than what you had to begin with, and if you're really lucky you might end up with what you had before.
 
I'm sitting here at work, late night at the office ahead of me and this thread has been my savior. I haven't seen something so funny in quite some time. I've only shopped at ATRS for a few small items(mags, grips, stocks etc) but i've always been in awe at the work they do there. FWIW, this is all CP's fault, and it sounds like ATRS has been pretty reasonable throughout.

Like 50CalShooter said: "Dood chill, Rick is guna make that rifle pure ###, essentially it will look like a brand new rifle. "
 
Rick, I don't even know why you're still wasting your time with all this, any sensible man can clearly see you've gone above and beyond. The fact that you're here responding to all this BS is proof of your commitment to "us"

I hope you kicked back with a beer tonight...

:cheers:
 
50calshooter said:
Rick, I don't even know why you're still wasting your time with all this, any sensible man can clearly see you've gone above and beyond. The fact that you're here responding to all this BS is proof of your commitment to "us"

I hope you kicked back with a beer tonight...

:cheers:
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No beer for me last night, but I did go home early for me, about 2100 hrs.

I agree and think this thread has run its course and that it will be deleted shortly after I post photos of the repaired tang.
 
Photos as promised
Can ANYBODY tell which is the repaired tang??

IMG_2508.jpg


A hint. The lower 1 that has the sharpest detail

IMG_2509.jpg


The lower left 1 is the repaired tang

IMG_2510.jpg
 
I couldn't tell, great job !

Seeing the replies by this business, there is no question I would trust them with any of my rifles.
 
LloydM said:
Robertf, I feel for you – you have been wronged, but both ATRS and Canada Post seem to have been very reasonable with you. Sometimes you just lose and it is not anyone’s fault. That being said, the blemish is extremely small and I would not even notice it, even unfinished; if I were buying your used rifle I would not pay any less for it because of this negligible imperfection. I think your expectations are unrealistic for the world we live in. Try to take life a little easier – it will be much better for your health. Best of luck!
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After seeing the photos and considering you are now shooting a jewel trigger - I need to correct myself. Robertf, you landed far ahead on this deal! If that is the result I can only hope to one day get a rifle from ATRS that ends up roughed up in the mail.

Now lets drop this topic and talk about something better - when are those M2s going to be coming out? And which body parts will I need to sell if I want one?
 
LloydM said:
After seeing the photos and considering you are now shooting a jewel trigger - I need to correct myself. Robertf, you landed far ahead on this deal! If that is the result I can only hope to one day get a rifle from ATRS that ends up roughed up in the mail.

Now lets drop this topic and talk about something better - when are those M2s going to be coming out? And which body parts will I need to sell if I want one?
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kidney? going price on those is pretty good these days I think.

hat is off to you Rick, great work and even better customer service! To handle something like this calm and rationally to the point where both parties are happy is becoming a bit of a lost art.

i just need to buy a rifle I can send your way now....
 
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