Glock Gen4 Recoil Spring Recall/Replacement Program

To anyone who wants to get the new RSA and doesn't want to be "on hold" on the phone forever can email their request with their model and serial number to rsateam@glock.us

Gen4Update.jpg
 
Last edited:
i hear you. i am not too far away from hitting 5000 round mark. anyone post any pic's of how the new spring looks like. what could be so different - maybe lighter or heavier.? should i go for the new spring .... would like to hear if anyone replaced one yet in gen4 and see any differance. thx
 
Seems to be some confusion at Glock USA regarding CANADIAN shipments

Gave my info to the nice lady at Glock's tollfree #, and dutifully waited the month.....

Called back yesterday.

"Oh, you're from Canada!? You'll have to call Police Ordnance. They're looking after it in Canada."

Well, I DID call Police Ordnance, and they're not coordinating- Glock USA has to contact the Glock Canada rep.

On the other hand a friend who requested an RSA though some link on 'rock your glock' (and I can't find the link) got his spring 8 days after making the request.

So unfortunately, process hasn't been as smooth as I'd hoped....
 
nntw said:
Gave my info to the nice lady at Glock's tollfree #, and dutifully waited the month.....

Called back yesterday.

"Oh, you're from Canada!? You'll have to call Police Ordnance. They're looking after it in Canada."

Well, I DID call Police Ordnance, and they're not coordinating- Glock USA has to contact the Glock Canada rep.

On the other hand a friend who requested an RSA though some link on 'rock your glock' (and I can't find the link) got his spring 8 days after making the request.

So unfortunately, process hasn't been as smooth as I'd hoped....
Click to expand...

This is exactly what I found out just yesterday when I called.
 
Talked to Glock Canada rep- our info IS getting through from the U.S.

Unfortunately some erroneous info seems to be circulating at Glock U.S.

In my case, at least, my info was taken and passed on to the Glock Canada rep.

HOWEVER, I'm told a RECORD of my info wasn't kept in the U.S., hence when I called yesterday they said they didn't have my details.

Regardless, Police Ordnance is NOT involved.

Glock did contact me when I sent an email to express my frustration. I'm assured that I will be getting my RSA.... but no time frame was specified. Still, feel better about this than I did yesterday!
 
nntw said:
And yet some folks in Canada did get parts- really weird!

Jackrabbit000- were you able to get a projected delivery date for your RSA?
Click to expand...

No, it's been over a month now and when I called she basically said that they will forward it to Police Ordanance and they will send it to me. She said that it's beyond their control after that.



nntw said:
HOWEVER, I'm told a RECORD of my info wasn't kept in the U.S., hence when I called yesterday they said they didn't have my details.
Click to expand...

Me too, they had no record of my info either. Even when I gave them my serial number she said that I'm not in the system and had to give her all the info again. Looks like I'm starting from scratch again, a month of waiting wasted IMO.
 
jackrabbit000 said:
No, it's been over a month now and when I called she basically said that they will forward it to Police Ordanance and they will send it to me. She said that it's beyond their control after that.





Me too, they had no record of my info either. Even when I gave them my serial number she said that I'm not in the system and had to give her all the info again. Looks like I'm starting from scratch again, a month of waiting wasted IMO.
Click to expand...

Maybe not... the Glock rep said he had my info from a month ago, so it may not be too bad.

But it's going to be from Glock- this is different than warranty, which is what Police Ordnance looks after.
 
nntw said:
Maybe not... the Glock rep said he had my info from a month ago, so it may not be too bad.

But it's going to be from Glock- this is different than warranty, which is what Police Ordnance looks after.
Click to expand...

When I called Glock the other day, she told me that they cannot send the RSA directly to me anymore. It has to be sent to a distributor and they will forward it to me. Sounds kind of strange because the last 2 springs they sent it from Glock to my house directly.
 
ZQ8 Noma said:
This is not encouraging news, so how does one contact the Canadian Glock rep to straighten things out?
Click to expand...

Rather than phoning, it's possible to email Glock about the rsa.

I'd send an email to rsateam@glock.us SPECIFICALLY STATING THAT YOU'RE A CANADIAN CUSTOMER, YOUR INFO NEEDS TO BE PASSED ON TO THE CANADIAN GLOCK REP, AND YOU WOULD LIKE CONFIRMATION THAT THIS HAS BEEN DONE.

In caps not to yell, but for emphasis.

There does seem to be some confusion at Glock US and the simplest thing is probaby to tell them what needs to be done....

and ask for confirmation.


A message like that did work for me - the Glock Canada rep himself called to confirm that he had my info.
 
jackrabbit000 said:
When I called Glock the other day, she told me that they cannot send the RSA directly to me anymore. It has to be sent to a distributor and they will forward it to me. Sounds kind of strange because the last 2 springs they sent it from Glock to my house directly.
Click to expand...

Sounds fine too me "its a PITA for a big company to mail out spring to every glock house hold in the world" Its cheaper to send bulk orders to glock distributors.
 
You must log in or register to reply here.
Back
Top Bottom