Vortex's Warranty = Good | Vortex's Turrets = Not as good

I had an issue with my PST and Vortex replaced it no questions asked. They're a mid level scope with a top level warranty the way I look at it.
 
I just returned my Vortex Razor HD 1-4x due to a loose battery connection (illumination would drop out on recoil)... they shipped me a brand spanking new one (as in sealed in factory NIB, not refurb) no questions asked. Turnaround was like a week!

No proof of purchase or anything... now that's a pretty sweet warranty setup! While i wouldn't have expected to need the warranty, it's nice to know its there and works!!!
 
As a consumer it is re-assuring when a manufacturer offers a great warranty, however this does not excuse a mediocre product.

Seems there has been alot of issues with Vortex's product line and this thread validates the rumors of breakages/failures. Warranty won't mean sh!t when your optic fails you at the most inopportune moment on a highcountry sheep hunt/whatever.

Personally I'll go without, and save the additional money necessary to buy a quality established optic rather than save a couple hundred bucks and essentially own crap.

No offence intended, just my 2 cents having been there before.
 
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Stop and think about it for a moment.
A no questions asked replacement warranty has nothing to do with product quality. All it means is that the company has budgeted to write off a percentage of its product. It means that the product isn't worth repairing.
 
marcoman said:
As a consumer it is re-assuring when a manufacturer offers a great warranty, however this does not excuse a mediocre product.

Seems there has been alot of issues with Vortex's product line and this thread validates the rumors of breakages/failures. Warranty won't mean sh!t when your optic fails you at the most inopportune moment on a highcountry sheep hunt/whatever.

Personally I'll go without, and save the additional money necessary to buy a quality established optic rather than save a couple hundred bucks and essentially own crap.

No offence intended, just my 2 cents having been there before.
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Good call. When you buy a pst, you are paying close to $1000 for a $300 scope with an expensive warranty plan. So they better have a dam good warranty. There is also a huge markup for the retailer when compared to quality optics such as nf, leupold...etc or even bushnell. At least Bushnell`s elite line are made in Japan, compared to their chinese and philipino made product.
 
A friend of mine bought a Leupold with broken reticle at garage sale for $2 (not too bright on the part of the seller), and sent it to Leupold for repair. They sent him a new scope.
 
tiriaq said:
Stop and think about it for a moment.
A no questions asked replacement warranty has nothing to do with product quality. All it means is that the company has budgeted to write off a percentage of its product. It means that the product isn't worth repairing.
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is that your opinion of Leupold too? i dont think unlimited warranty means poor product at all...
 
Haagen_Dazs said:
Please show me this $300 scope with FFP, illuminated reticle, and glass that rivals a Sightron SIII, oh, and 6-24x50.


Thanks.
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I`m sorry but the vortex glass or overall quality doesn`t rival that of an s3. I think NC Star, Millet, and maybe even Falcon would be a more apples to apples comparison for the pst.
 
Had a similar warranty experience with the friendly folks at Vortex Canada. Brenda and Larry were top notch to deal with. New binos were in the mail to me the day they got the tracking number for the broken ones. Then they patched my old ones up and sent them back to me with a note to say that they could not be repaired, and had been replaced! Not sure if "unrepairable repaired" ones are waterproof anymore but it's nice to have a spare pair.

My 6-24X50 PST FFP and 6-24X50 Crossfire scopes are awesome.
 
tiriaq said:
Stop and think about it for a moment.
A no questions asked replacement warranty has nothing to do with product quality. All it means is that the company has budgeted to write off a percentage of its product. It means that the product isn't worth repairing.
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I agree. It also means though, that they know their scope failure rate will be low enough to keep in business. Most places run 1%.

BUT it could also mean that the mark up is high enough that they can cover a large number, say 5% of failures.:stirthepot2:
 
masonicshooter said:
I`m sorry but the vortex glass or overall quality doesn`t rival that of an s3. I think NC Star, Millet, and maybe even Falcon would be a more apples to apples comparison for the pst.
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Dude - give me a break. NCStar compared to Vortex Viper glass? It's painfully obvious you've held neither in your hands, or you wouldn't make such ridiculous statements.

Look - i'm no glass snob... I own Leupold, Leica, Nightforce, Trijicon, Vortex, Bushnell, Mueller... and if you think Vortex viper glass (not their other lower end models) are like Millet and Falcon, you're dreaming.

My only 'issue' with the 4 Vortex products I own (and have used extensively) has been a loose battery connection in the Razor 1-4x. I sent it in, and they shipped me a new scope. One minor issue, and they corrected it quickly. I still fail to see how people (most of whom have never even touched a Vortex product, by their own admission) view Vortex in a negative light.

Regardless... to each his own... I enjoy my Vortex products, and think they provide excellent bang for the buck in ALL their product lines.
 
canucklehead said:
Dude - give me a break. NCStar compared to Vortex Viper glass? It's painfully obvious you've held neither in your hands, or you wouldn't make such ridiculous statements.

Look - i'm no glass snob... I own Leupold, Leica, Nightforce, Trijicon, Vortex, Bushnell, Mueller... and if you think Vortex viper glass (not their other lower end models) are like Millet and Falcon, you're dreaming.

My only 'issue' with the 4 Vortex products I own (and have used extensively) has been a loose battery connection in the Razor 1-4x. I sent it in, and they shipped me a new scope. One minor issue, and they corrected it quickly. I still fail to see how people (most of whom have never even touched a Vortex product, by their own admission) view Vortex in a negative light.

Regardless... to each his own... I enjoy my Vortex products, and think they provide excellent bang for the buck in ALL their product lines.
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Actually I own a 6-24 pst, which I purchased at wss for 20% off. It has been replaced three times and sits on a savage rimfire. I also own a spark, which has failed on mny cz858. I shot the gun less than 100 times. When I purchased the pst I also bought a Vortex bubble level, which fell a part on the first range session. Other than the razor, which is built in Japan by low, I feel their products are of questionable quality. There seems to be a lot of die hard fans who love Vortex even though this or that has failed and then judge the product as awesome `cause they sent me a new one. It must get annoying burning through all that ammo to sight in your gun 6 times a year to coincide with your Vortex scope falling a part.
 
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canucklehead said:
is that your opinion of Leupold too? i dont think unlimited warranty means poor product at all...
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Leupold will actually repair it if possible, and it will remain in service for decades. I have yet to hear of anyone getting a Vortex back that was repaired. They probably just throw them in the garbage, which tells me it isn't worth their time to fix.
 
na1lb0hm said:
I agree. It also means though, that they know their scope failure rate will be low enough to keep in business. Most places run 1%.

BUT it could also mean that the mark up is high enough that they can cover a large number, say 5% of failures.:stirthepot2:
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There is at least a dozen or more Vortex that have been replaced, just in this thread! Me thinks it likely more 10-20%.
 
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