Please don't take these questions the wrong way, but are your AR15s hand assembled before packaging and shipping? If so, how is it possible that staked carriers were missed during assembly? I mean the screws are at the top of the bolt carrier and are blatantly visible during installation correct?
Problems with my new NEA 10.5"
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Please don't take these questions the wrong way, but are your AR15s hand assembled before packaging and shipping? If so, how is it possible that staked carriers were missed during assembly? I mean the screws are at the top of the bolt carrier and are blatantly visible during installation correct?
My NEA-15 10.5 came in yesterday. I've already opened up a customer service ticket (two actually) on NEA's web site. I have no doubts NEA will make good on all these issues but I have a BCG with no staking on the gas key screws, no staking on the receiver extension (I'm not entirely sure if it is supposed to have it or not), and the disconnector will not hold the hammer back when I release the trigger. I discovered this while dry firing in my workshop and is identical to a problem I recently had on my Cold Sporter - fixed that one with a new trigger, hammer and disconnector.
My NEA serial number is in the high 300s and I'm waiting for NEA to tell me how they want to proceed. The only real problem I have at the moment is I really, really want to get this to the range to start playing with it. Sweet rifle, now if it was only not Restricted ...
My NEA serial number is in the high 300s and I'm waiting for NEA to tell me how they want to proceed. The only real problem I have at the moment is I really, really want to get this to the range to start playing with it. Sweet rifle, now if it was only not Restricted ...
"We have also overnighted staking tools to dealers that have guns to ship so that any carriers not staked can be"
mmh, just got my 14.5 from Target Sports and of course it is not staked! I guess the dealers don't know how to use the staking tools. So, I gonna fill out my warranty card, send it to NEA and make a warranty claim on a 1 day old purchase.
My trigger is heavy as hell, too. Serial Nr below 300.
mmh, just got my 14.5 from Target Sports and of course it is not staked! I guess the dealers don't know how to use the staking tools. So, I gonna fill out my warranty card, send it to NEA and make a warranty claim on a 1 day old purchase.
My trigger is heavy as hell, too. Serial Nr below 300.
http://www.brownells.com/.aspx/pid=7582/Product/AR-15-REDUCED-POWER-SPRING-KIT
I put these in mine. They have a few other kinds. Might as well buy a few to see what you like, but these ones never came back out once I tried them.
They made all the difference in the world.
BigBeaverBoomStix
CGN frequent flyer
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So what happened here?!
So how is this possible?! NEA posts on CGN on Thursday all dealers have been instructed to check the BCG on the NEA 15, yet you just managed to get one that isn't staked and they didn't tell you - that's ridiculous!
Now it's your problem to deal with, I guess $1000 purchase doesn't go as far as it used to. My sympathies and another chance for NEA to demonstrate their dedication to their customers, but seriously this shouldn't have happened to you, not after all the posts, warnings, threads, and don't even get me started about the trigger pull issue.
I mean seriously in this age of mass communication, did you even get a call from the store saying, "Just a note, need you to confirm that the BCG pins are properly staked, just in case " No of course not, they don't want to know about it, unless you notice it, then maybe - I mean we're talking about guns here, things can get pretty hairy if they have a mechanical breakdown/issue.
Stuff like this gets me pretty steamed and I think patience is going to start running out if we keep hearing about nonsense like this.
NEA clearly wants to make things right, and we all love them for making canadian AR15's, but I think from now on we all need to work together on this situation to have the whole system perfected so the customers down the line get the NEA 15 product they deserve (stores included).
I have the deepest respect for CGN for helping to bring this all to light. Good job, keep it up. Before I buy any gun, shop at any store, I check CGN.
So how is this possible?! NEA posts on CGN on Thursday all dealers have been instructed to check the BCG on the NEA 15, yet you just managed to get one that isn't staked and they didn't tell you - that's ridiculous!
Now it's your problem to deal with, I guess $1000 purchase doesn't go as far as it used to. My sympathies and another chance for NEA to demonstrate their dedication to their customers, but seriously this shouldn't have happened to you, not after all the posts, warnings, threads, and don't even get me started about the trigger pull issue.
I mean seriously in this age of mass communication, did you even get a call from the store saying, "Just a note, need you to confirm that the BCG pins are properly staked, just in case " No of course not, they don't want to know about it, unless you notice it, then maybe - I mean we're talking about guns here, things can get pretty hairy if they have a mechanical breakdown/issue.
Stuff like this gets me pretty steamed and I think patience is going to start running out if we keep hearing about nonsense like this.
NEA clearly wants to make things right, and we all love them for making canadian AR15's, but I think from now on we all need to work together on this situation to have the whole system perfected so the customers down the line get the NEA 15 product they deserve (stores included).
I have the deepest respect for CGN for helping to bring this all to light. Good job, keep it up. Before I buy any gun, shop at any store, I check CGN.
"you just managed to get one that isn't staked"
"just" means this morning. Enough time to check the BCG and make sure I'm satisfied with my purchase. In all fairness, I did not check in the store because I thought they knew about the issue. My fault, too.
Anyhow, I'm already in contact with NEA and we are working on solving the problems. I really appreciate this fast contact and solving attempt. I'll keep you posted.
"just" means this morning. Enough time to check the BCG and make sure I'm satisfied with my purchase. In all fairness, I did not check in the store because I thought they knew about the issue. My fault, too.
Anyhow, I'm already in contact with NEA and we are working on solving the problems. I really appreciate this fast contact and solving attempt. I'll keep you posted.
BigBeaverBoomStix
CGN frequent flyer
- Location
- Toronto North
Yea, sorry, I didn't phrase that correctly, by "just" I also meant "today" I wasn't certain so I didn't want to create confusion or state something I wasn't 100% sure of, regarding the actual time you received your gun.
I don't think it was your fault not to double check at the store, you naturally assume that everything is in good order and in all fairness the store does too. However in this situation something went wrong, despite the warnings from the manufacturer - it's just lucky that you're familiar enough with the gun system that you made yourself aware of the problem you found.
A lot of people have said that the NEA 15 will be their first AR system, I don't think the majority of them have a clue to check for staked pins, let alone check trigger pulls, etc. The store needs to be there for them on this issue if/when they have been notified by the manufacturer and I think someone dropped the ball here.
That said I'd personally continue to support the gun store and NEA because I feel that's more important than gripping over a mistake, one which we can all benefit and learn from.
Glad to hear that NEA is already helping you on this, that's been one of their saving graces that everyone praises, superb customer service.
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If NEA wasn't as responsive as they are, I'd be inclined to say not to bother dealing from them. The thing that bothers me a little as there seems to be a repeat of the heavy trigger issue and new issues that clearly should be caught in at least some form of product sampling for QC purposes.
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I agree I can't comprehend how someone assembling an AR could mis the non staked gas key... It seems quite moronic and bush league.
Too bad NEA has to suffer for the stupidity of one employee...
Honestly I don't believe it is a specific employee issue but an attitude issue. NEA isn't trying to be the best AR manufacture in Canada, they seem to be trying to be the largest at any cost.
You guys are starting to worry me i orderd a 7.5 inch NEA a while ago may be i should cancel, but i really want to own a canadian made AR. I even have told my local gunshop about NEA and told him to carry them, the owner is a friend of 30 years last thing i want is him pissed at me for the recomendation. I still want the gun because its CANADIAN so hopefully NEA will give it a once over and my man Ryan at SFRC will do the same before shipping it to me. 
really?????? over 20 guns getting out without staked carriers? There are guys on here who have stated that they have serial numbers in the mid 400's. And there are maybe 10 guys here on CGN stating they have un staked carriers and castle nuts.
NEA has already pointed out they are getting new springs made which will be made available to everyone who wants one. That hardly sounds like a "ship at any cost" type of company. Lets not forget that all of the major NEA parts have been trouble free, upper, quad rail, barrel and lower. Their minor amount of trouble has come from supply chain supplied parts and recently poor assembly over sight which im sure has been addressed.
Nothing wrong with owning a NEA Canadian made AR. Just not the first ones till they get their suppliers and QC sorted out. It is like the old addage never buy a new model year car or truck, there are always some problems to be addressed.
You guys are starting to worry me i orderd a 7.5 inch NEA a while ago may be i should cancel, but i really want to own a canadian made AR. I even have told my local gunshop about NEA and told him to carry them, the owner is a friend of 30 years last thing i want is him pissed at me for the recomendation. I still want the gun because its CANADIAN so hopefully NEA will give it a once over and my man Ryan at SFRC will do the same before shipping it to me.
Don't sweat it these issues are easily fixed and NEA is standing by their product.
If quality was priority number one, there would not have been a single carrier that escaped without being staked.
If you re-read my post you'll notice that I didn't make any comments about the springs or the triggers and even infact in previous posts sided with NEA in regards to the soft steel in the trigger groups as being difficult to detect.
I'm also not disputing the fact that NEA has outstanding customer service, but my opinion and hypothesis is that NEA had so many orders that they needed to get shipped they didn't have time to properly train all of the assembly staff and did whatever they could to get the completed pieces into boxes that were already behind schedule. If you remember there was some parts supplier issues previous, at least if I understand what was posted correctly.
I have this hypothesis because I worked for a company once that had a large shipment that had to get out and we were told on the floor to get everything done as quickly as possible and we'll just warranty whatever didn't work right. A least the wheels we were building were not for highway vehicles.
I was under the impression that AR15 hammers and triggers are cast using the lost-wax method and then finish machined on the relevant surfaces. I've yet to see a set that looked forged.
Certainly evidence to support it. I don't want anyone to think I'm hating on NEA. I think they have huge potential never mind the fact the accomplishments they've already made. My goal is for them to hate hearing from people like me, and they'll bring out the quality they are capable of.
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