Are my expectations unreasonable? Re: Swiss Arms service
- Thread starter Ar180shooter
- Start date
The rifle was sold for +/- $3200...cost about $250 to produce! Someone somewhere is making a big enough profit to replace the faulty $37 part (that only cost $5 to make) free of charge and keep the customer happy...even if it's been 4 years!
My thoughts exactly.when you get a lifetime warranty for a rifle from companies like stag arms, you have to wonder why you can't expect the same for a swiss arms?
Several gun companies sell firearms of decidedly lower quality than a Swissarms yet offer a lifetime warranty, no questions asked. Some are even transferable when the gun is sold used. These companies stand behind their products AND their owners.
I own an iPhone 4. I like it but I'm not an Apple fanboy per se; I'm open to other smartphone designs when this one grows long in the tooth. Now, I once put it in my swimsuit pocket and forgot to take it out when I went for a dip at a friend's place. It survived but the touch screen was toast, and liquid damage is very expressly NOT covered by most any electronics manufacturer's warranty. I went to my local Apple Store and explained what happened with complete honesty to see what my options were. To my astonishment they handed me a brand new iPhone and said "We'll cover this one for you."
I was floored. It's not necessarily flashy functions or aesthetics that sells products, the post-sales support is a huge factor and Apple showed me what their commitment is like. You can sure as hell bet my next smartphone will be another iPhone!
when you get a lifetime warranty for a rifle from companies like stag arms, you have to wonder why you can't expect the same for a swiss arms?
Exactly, the way people talk about swiss arm and how there riffle is bomb proof I always tough theye were life time!
Wen I got my rfb It was missing the front sling mount, the people I bought it from were kind enoufh to tell me that it just did not come with the gun( funny a gun that come eith a sling but no were to attach it) so I gave kel-tec a email. They replyed swiftly sent me the part, a hat, t-shirt, glasse, screw driver second sling pamflet and all that free and express mail from cocoa beach florida no question ask!!!
Thats a good compagnie! That how you make a happy good talking loyal customer for life!
Ar180shooter
CGN Ultra frequent flyer
- Location
- Ottawa, ON
Huff much?
personally, I'd have a real issue asking for a gun shop to replace a part after 4 years of use. If you do ask, go prepared to be laughed at...
Naturally they're not obligated to replace it; however, it is a small part on a high dollar item that should not have broken in the way it did. If they're going to laugh at me, I'll go somewhere else the next time I buy a $3500 rifle.
red magnum
CGN Regular
- Location
- Sundre, Alberta
Hmm. I have a Swiss. I didn't even know I had a warranty on it?
Of course, I never expect to have to use the warranty. Maybe my daughter will need it, if the plastic of a magazine breaks thirty years from now.
This thread confuses me.
Of course, I never expect to have to use the warranty. Maybe my daughter will need it, if the plastic of a magazine breaks thirty years from now.
This thread confuses me.
It sounds like a Swiss Arms issue. Why expect a gun store that made the sale half a decade ago to stand behind a product that was not made by them and that is not life time warrantied? And just like this is not about the amount to you but rather about the principal, maybe it is like that for the gun store too. I am sure that a part retailing for $37 costs them $15 to acquire so, I don't think it's about the money. I think it's about being fair and offering the same service to everyone. How would they justify replacing an out of warranty part for you but not for everyone else asking?
My opinion is that you're just a touch on the unreasonable side of the line.
Now, if you contacted Swiss Arms and they told you to go pound sand, I'd be on your side. I have a feeling that Swiss Arms will send you two free ones, just in case.
My opinion is that you're just a touch on the unreasonable side of the line.
Now, if you contacted Swiss Arms and they told you to go pound sand, I'd be on your side. I have a feeling that Swiss Arms will send you two free ones, just in case.
Huff much?
personally, I'd have a real issue asking for a gun shop to replace a part after 4 years of use. If you do ask, go prepared to be laughed at...
You either work behind the counter at a gun shop or are in denial when it comes to the world of manufacturing.
These SAN rifles are not custom built. They are hand assembled firearms from mass produced parts. Some major components are even stamped and require little to no machining in order to cut costs and speed up production...unlike a similarly priced Springfield Armory M1A rifle. The SAN rifles have been in production long enough that the R&D and tooling has been paid for many times over, therefore the biggest costs involved today are materials and assembly labour.
If SAN won't replace the sight free of charge because of the rifle's vintage, the least the shop owner could do is offer it to the client at cost price...or go one step further and swap it out with one from a new rifle and then claim it as a defect.
Also, as a business owner/operator, I can assure you that laughing at a customer is not a sound thing to do AND an employee caught laughing at a customer will be looking for a new job!
Ar180shooter
CGN Ultra frequent flyer
- Location
- Ottawa, ON
Fair enough on that point.
Not sure where you get the notion that a high cost item would naturally come complete with an unlimited parts replacement or lifetime warranty.
Most consumer goods have a limited term warranty schedule and most 'lifetime warranties' have qualifying statements attached that limit what is covered and for how long. From cars to stereos this is pretty much the norm - with notable exceptions.
I would not expect a company or a representative to actually laugh in your face, but they may have a good chuckle with their collegues when you have left.
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Never worked retail, sorry.
Right, that apparently costs $250
Show us some proof to that effect or we'll just chalk it up to you talking out your a$$.
Glock4ever
CGN Ultra frequent flyer
- Location
- Edmonton, AB
Some times companies are good enough to offer replacement parts for free but I think it is pretty unreasonable to believe that its should be an automatic gimme even if you paid a lot of money for the item. More money does not equal better warranty/better item. The rifle came with a tritium sight so it was delivered as advertised - it sucks that you would have to pay for a new sight but that's the way it is...
Seems like you asked a question regarding everyone's individual opinion and are unhappy with the general consensus,
Retailer out of warranty - SOL
Swiss Arms themselves might take a liking to you and fix it like everyone says though
Good luck!
Retailer out of warranty - SOL
Swiss Arms themselves might take a liking to you and fix it like everyone says though
Good luck!
