Some may have good dealings with Korth but i have a very poor dealing with Korth. I will explain:
I first contacted Korth in December 2011 about a custom Mark 4 turret. I showed him a picture and a detailed explanation as to the operation of the turret. He said it was doable. So the first turret came, and there were laser engraving quality issues. Numbers were different sizes. I called him, he told me to send it back and he will make a new one. I though to myself, why can you let a quality issue like this pass through your door? The second turret came, and it was engraved backwards to the operation of the turret. I called him again, frustrated, i asked him why he did not follow the picture and description i sent him. Even though the first turret sent was engraved for the correct operation. This time i asked him why quality issues like this pass though his door. He took offence to this and the rest of the phone call was taken not very professionally. I ended up asking to have another turret made, when i send back this one. I had also sent a Cad drawing with it, depicting what it should look like, and a description of all the details i would expect from a professionally made product.
Well the turret was sent back more than a month ago, delivered and all. No phone call, no communication from him. So i called him multiple times, different days. All i got was to go to voice mail or the receptionist told me he was not in. I filed a complaint with the Better Business Bureau to see if they can get a hold of him.
This has been a long stretch for just a turret (i still do not have it though). To me, there were too many quality issues and bad customer service. I know if i need service on my mark 4, i will be sending down to the states as i am not confident the quality is up to par with what i expect.
Right now i am in $130 for a $78 turret.
Please do not use this thread as an outlet for flaming or the like. I am just posting my experiences and conclusions from my dealings with Korth.
I first contacted Korth in December 2011 about a custom Mark 4 turret. I showed him a picture and a detailed explanation as to the operation of the turret. He said it was doable. So the first turret came, and there were laser engraving quality issues. Numbers were different sizes. I called him, he told me to send it back and he will make a new one. I though to myself, why can you let a quality issue like this pass through your door? The second turret came, and it was engraved backwards to the operation of the turret. I called him again, frustrated, i asked him why he did not follow the picture and description i sent him. Even though the first turret sent was engraved for the correct operation. This time i asked him why quality issues like this pass though his door. He took offence to this and the rest of the phone call was taken not very professionally. I ended up asking to have another turret made, when i send back this one. I had also sent a Cad drawing with it, depicting what it should look like, and a description of all the details i would expect from a professionally made product.
Well the turret was sent back more than a month ago, delivered and all. No phone call, no communication from him. So i called him multiple times, different days. All i got was to go to voice mail or the receptionist told me he was not in. I filed a complaint with the Better Business Bureau to see if they can get a hold of him.
This has been a long stretch for just a turret (i still do not have it though). To me, there were too many quality issues and bad customer service. I know if i need service on my mark 4, i will be sending down to the states as i am not confident the quality is up to par with what i expect.
Right now i am in $130 for a $78 turret.
Please do not use this thread as an outlet for flaming or the like. I am just posting my experiences and conclusions from my dealings with Korth.
I agree... that's the price of saving a few bucks.
