Continuation of "Non-Restricted ACR Blues"

I was thinking of ordering some things from them in the near future, thanks for this post.Not anymore! How is this #### company even on this forum? Il chip in some money every month to cover what they pay CGN for god sakes.Get rid of em, I hate shady people.
 
I think it's interesting at this point to "compare and contrast". NEA has had the sh*t kicked out of them on this site - *in some cases quite deservedly* for QC issue with their new production rifles, in each and every case they have jumped in early in the thread to deal with the customers issues in a quick and professional manner. One Shot had some customers with issues and likewise they dealt with them by jumping in, admitting the problem and assuming full responsibility for the successful solution to the problem. Likewise Wolverine, TSE, and pretty much everyone else in the business. Problems will happen, how they are dealt with defines the quality of the business. The silence from Questar in this thread is almost surreal, quite apart from their somewhat odd business practises, they used to react to this kind of thread in a fast, ethical and professional manner, and get the problem solved. It is very strange that there hasn't even been an attempt to answer, in the absence of any response from them, I as a potential customer am left to assume that what is written here is complete and correct, and that they have no intention of attempting to solve this - or any other - problem. Not the dealer for me, I guess.
 
I have to wonder how many potential problems are still floating around with ACRs and aftermarket barrels. Everyone I've spoken with who purchased one had to make additional modifications (some, like angry - quite extensively) in order to get it to work properly. Ever since the whole SCAR fiasco Questar has been steadily sliding in one direction with respect to customer service.

I also agree with enefgee: the mark of a great company is not that they rarely make mistakes (although this is preferable), but how they handle and deal with them when they do.
 
Thanks for the info, for my purchases there are a slew of dealers to give my money to. Questar does not need to be one of them.

Sorry for your misfortune.
 
Quite the quality / customer support disaster. Sorry to hear about all your issues, glad that your rifle is working properly now, and yeah...internet PR is a #####. You absolutely did the right thing posting the whole ordeal online, as that's how free-market economics work. Give bad service? Sell crap products? The free market will assist you in going bankrupt, but only if potential future customers know about what's going on.
 
Another customer lost here, unless the vendor can prove that they can stand behind their products, and most of all, provide customer service when necessary.

I'm sure that for every "I'm not buying from them anymore " post, there are many more members that are silent in this thread, but have also decided to take their business elsewhere.

Bad business practice by Questar.
 
I have done business with Questar, to my complete satisfaction.
The OP has accused a named individual of being a liar, etc, etc.
I don't personally know the OP.
I do personally know the named individual.
Based on my own experience, I am able reach my own conclusions about integrity and veracity.
 
tiriaq said:
I have done business with Questar, to my complete satisfaction.
The OP has accused a named individual of being a liar, etc, etc.
I don't personally know the OP.
I do personally know the named individual.
Based on my own experience, I am able reach my own conclusions about integrity and veracity.
Click to expand...

Thanks for the insight into your diary.
 
tiriaq said:
I have done business with Questar, to my complete satisfaction.
Click to expand...

I know the OP, and have done numerous transactions with him. I consider him substantially more knowledgeable than I, and if he indicates this is what went down - then you can rest assured that's what happened. But even if you were to dismiss his detailed and lengthy account, you can't just as easily disregard the other half a dozen or so similar stories from other CGN members who also had problems with their Questar-purchased ACRs.

I spent a lot of money with Questar (in excess of $10k), and previously held them in high esteem. Over the past year or so, however - I (and many others, like the OP) have personally witnessed and experienced a decline in customer service (or lack thereof). My own recent experience (which pales in comparison to what the OP had to endure) was the final straw for me.
 
Sounds like I'll never be doing business with questar. Particularly considering I know the OP quite well, and had the opportunity to both handle the rifle and attempt to shoot it, as I was there when the OP first attempted to shoot it. Questars business practices in this matter have been totally bogus. It would have been a simple fix for them, instead they lied and swept the matter under the rug, and have since had a (hopefully) severe degradation of their customer base. If questar wants to screw customers over like this, they deserve to lose business.
 
just to confirm, questar has a new owner ?? I know thier website sucks as* as they never update the "whats new" section since april.... I also have spent in excess of $10k there in the last 2 years.

this is very disturbing.
 
TinkerBell said:
just to confirm, questar has a new owner ?? I know thier website sucks as* as they never update the "whats new" section since april.... I also have spent in excess of $10k there in the last 2 years.

this is very disturbing.
Click to expand...

Apparently, yes. Things were already starting to go downhill long before that, however, with the whole SCAR 'fiasco'. Unless anyone else thinks that flat-out refusing to issue refunds on non-delivery of a product that still hadn't materialized over a year later is good business practice? In fairness, they did eventually relent and provide refunds on request (only after initially offering an in-store credit and then -25% restocking fee, though; if you can figure out how a -25% restocking fee applies on a non-delivered item you're doing better than me...)

There are more than a few people looking for ACRs with non-restricted (Questar) barrels. I sure hope they know what they're potentially getting into (because I bet more than a few haven't been thoroughly vetted by an expert).

It's really too bad, because the ACR has already received a black eye from all the previous negative press and recall issue - and this certainly hasn't helped. And speaking of which, it would appear as though at least some of the ACRs that Questar imported never had the modifications Bushmaster mandated with their recall. Since the RCMP previously suspended the FRT on the ACR due to the potential burst-fire issues, I wonder how many pre-recall ACRs are floating around that could be subject to confiscation...
 
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