Is this really how you (and your retailers) treat customers?

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Didn't expect so many replies so fast, let me make a few points here.

I urged him not to buy Norinco, he is just getting into the sport and isn't going to drop top cash on an expensive AR.

Yes he should have review the stores return policy however I have never seen a local gun shop treat a customer with such blatant disregard.

The Warranty is not offered by the store, it is a 1 year warranty offered by the distributor.

Yes I am aware that with warranty issues owner always pays shipping however this was a KNOWN DEFECT that should have been rectified before these even went to the shops. It is not a case of a firearm breaking down it is a case of NS co. not doing their job to make sure these springs were swapped into the firearms going out to their wholesalers.

Also, NS said they can't say for certain it is a spring issue and they require the entire firearm to warranty work on it.
 
I have owned the same carbine for a year and it's seen close to 1000 rounds with zero issues. Mine came from SFRC. I also agree that customer service as a whole in most industries has gone the way of the dodo. Too bad Canadian Tire doesnt sell guns where I live.............
 
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crankj11 said:
I have owned the same carbine for a year and it's seen close to 1000 rounds with zero issues. Mine came from SFRC. I also agree that customer service as a whole in most industries has gone the way of the dodo. Too bad Canadian Tire doesnt sell guns where I live.............
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From my understanding when these first started coming into Canada a lot of people had issues, then the major online retailers (wolverine, SFRC etc.) started replacing all the buffer springs in them before they even left the shop, and then the new batches came with the right springs.
 
fyrious said:
talk to the store, try to get them to exchange it, if not buy the spring yourself and install. I can understand the frustration of getting a new toy and it not working like it should. 2nd, Norinco products are not that bad, if your intentions are for plinking around then norinco is a fine product. i have one of their NP17 models, got it for $199, and i love it... its cheap, reliable and robust. Would i use it for a competitive shoot, hell no, but i also have no interest in competitive shooting either. Dropping $1000+ on a 9mm handgun i'd use for shooting pop cans and paper targets does not make sense to me.
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If your intentions are for plinking around if not .........you must be joking.
Between you and the guy with the stargate....
Take it back as it not working. The end.
 
This is a dealer issue, if the firearm was bad from the first, they should step up and rectify the problem. I'm assuming the issue is a failure to eject, which was the known problem with some of these rifles and requires a simple bolt rebuild with a better insert and springs (about $8 in parts). You've certainly brought out all of the internet experts who would never own a Norinco, and have seen them explode, jam, and turn into death rays that kill their owners. Next up we'll have the chuckle head who says they're selling us guns so they can build aircraft carriers to invade the US. I don't know why the dealer in this case doesn't just do the bolt rebuild and send your friend on his way.
 
Shep546 said:
From my understanding when these first started coming into Canada a lot of people had issues, then the major online retailers (wolverine, SFRC etc.) started replacing all the buffer springs in them before they even left the shop, and then the new batches came with the right springs.
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Your understanding is not correct - there were no issues with the first generation of CQ carbines (14.5") There is an issue with failure to eject on some of the early 10.5 inch guns, it is not an operating spring issue, it's an extractor and ejector spring issue that pertains to the first batch of 10.5" guns only. There are to my knowledge (and I've been paying attention, as I used to own one of the first 14.5" guns in the country - even took it apart and posted pics of it on ARF) No issues with any generation of the 14.5" guns (other than appearance). 10.5" AR's are known for being picky about how they are set up.
 
Get on your side

Call the "TV troubleshooter" for Global, CTV, etc in HRM. A little bad press like that and best buy may change their tune. They probably don't have anyone competent enough to swap springs and are too relictant to deal with you and a receipt from somewhere else that could fix it.
 
enefgee said:
Your understanding is not correct - there were no issues with the first generation of CQ carbines (14.5") There is an issue with failure to eject on some of the early 10.5 inch guns, it is not an operating spring issue, it's an extractor and ejector spring issue that pertains to the first batch of 10.5" guns only. There are to my knowledge (and I've been paying attention, as I used to own one of the first 14.5" guns in the country - even took it apart and posted pics of it on ARF) No issues with any generation of the 14.5" guns (other than appearance). 10.5" AR's are known for being picky about how they are set up.
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I'm talking about the first run of 10.5's.
 
Greetings,

Although we are not a sponsoring dealer on Gunnutz, as an employee who knows he situation I feel I must say something. Our gunsmith offered a solution that was declined by the customer. I am not getting into details and I am not going to comment on the situation beyond this. I would ask that if you are going to judge any retailer, you should know the whole story.

Respectfully,

Paden Full
 
Paden Full said:
Greetings,

Although we are not a sponsoring dealer on Gunnutz, as an employee who knows he situation I feel I must say something. Our gunsmith offered a solution that was declined by the customer. I am not getting into details and I am not going to comment on the situation beyond this. I would ask that if you are going to judge any retailer, you should know the whole story.

Respectfully,

Paden Full
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Let's hear it then. So far it's 50/50 as far as responsibility goes. Knowingly shipping a product that is prone to fail because of a "known" defect should require some disclosure.

However the OP says he recommended it to his friend knowing that this was the case (and assumed it had been rectified) without asking if the parts had been changed or about warranty information if it malfunctions and or how or where to have the work done to it if this problem that is "well known to the OP apparently" would be taken care of if this issue did arise.

I'm not familiar with these particular semis but how hard is it to replace the spring (and other parts if needed) if they simply shipped those out?

Again, i'm on the fence with this one.
 
Paden Full said:
Greetings,

Although we are not a sponsoring dealer on Gunnutz, as an employee who knows he situation I feel I must say something. Our gunsmith offered a solution that was declined by the customer. I am not getting into details and I am not going to comment on the situation beyond this. I would ask that if you are going to judge any retailer, you should know the whole story.

Respectfully,

Paden Full
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I know enough of the story.

I know you sold him a firearm that was faulty out of the box.

I know you refused to let him return it.

I know you told him that if you attempted a repair on the firearm it "would void his 1 year warranty from the supplier."

Please tell me what I have gotten wrong here?
 
I had almost the exact same situation with a brand new Walther P22 from a Lethbridge gun store. Doesn't matter if it's a low end, or high end gun. Your warranty is only worth the paper it's printed on, unless the gun has a catastrophic failure, and your only option is replacement. The cost of shipping to and from the manufacturer will almost always be higher than the cost to repair the defective gun yourself. Not to mention the loss of use of the gun wile the manufacturer takes six months to fix it and ship it back. As far as Norinko as a brand. I like like them, but when I buy one I budget an extra $50 to a $100 to go toward upgrading a few parts. If you do some upgrading you'll have a decent gun for a dirt cheap price. And about the Walther I had issues with. Turns out the spring in a $0.69 Bic lighter is far better quality than what Walther uses for its firing pin spring.
 
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