Been there...prices too high, probably to cover the decorations on the walls. Cust service stank. They have a "gunsmith" operation out back they should have fixed the chinese crap and saved a few dozen customers. it's really sad because we need more (any) quality retailers out here, but alas my guess is out of business in 3...2....1...
Is this really how you (and your retailers) treat customers?
- Thread starter Shep546
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Their prices seemed pretty decent as far as local shops are concerned, especially considering they are right in the city and leasing that massive store has to cost them big time.
A couple of the employees there seemed to be extremely knowledgeable and others behind the gun counter seemed to know next to nothing.
Anyad Pitchaya
CGN Regular
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The one good thing about these forums is that there is no shortage of opinions on these sort of matters.
What I do find surprising is the so called 'level of protection' many seem to think that they are entitled to, through contract law, or even consumer protection legislation, especially after the fact, or when there has been an unsatisfactory purchase.
One of the factors in this is the mismatch of supply to demand. Witness the fact that virtually any advertisement of a particular firearm by forum dealers brings a virtual feeding frenzy of gunnutz willing to compromise their financial future to buy the latest deal, some of which have well known and documented problems.
While many of the vendors have very good ethics whet dealing with purchasers, the less than ethical will not really care, because they know that there are people out there that do not do their homework, and are likely to buy on impulse, more than on an informed basis. This is why consumer protection legislation exists.
Even with this sort of legislation, the playing field is slanted heavily in the favour of the manufacturer/vendor. Two quick examples of this from the automotive world: New Ford F250/350 diesels that have premature head gasket failure between 60 to 120K, the repair requiring the dealer to remove the entire cab in order to get at the engine to repair. Another example is the Chevy Astro van fuel pump issue. Those that have accidentally run the pump dry will know how absurd the repair is for this van. The pump is actually in the tank, and requires the removal of the tank because access to the pump is from the top. Even though the part that fails in the pump costs 15 cents to make, it is not available to purchase, so the entire pump must be replaced at approximately 800 dollars, plus all the necessary labour to access the pump. These auto manufacturers do this purposefully, in order to enable their dealerships to extract the maximum amount of money from their customers. Consumers should be screaming at the top of their lungs at this sort of retarded engineering and design.
Many of us on this site are against the nanny state getting in our business when it comes to personal freedoms. But should we need protection from each other, we scream about the laws that are not being enforced. Especially when we are the ones responsible for this in the first place. I am sure that some of us see the hypocrisy in this, while some will not.
The point I was making as a response to this post was simple. In light of a known defect with the merchandise being purchased, the purchaser chose not to secure guarantees from the vendor regarding said defect, even though he was advised of the possibility of this defect's existence. I understand the principle of good faith, but in this case, good faith doesn't seem to be worth the cost of reparations.
Too many people post about being victims after the fact, when they have not done their homework, or obtained guarantees to protect their investment.
I see equal fault on both sides here.
What I do find surprising is the so called 'level of protection' many seem to think that they are entitled to, through contract law, or even consumer protection legislation, especially after the fact, or when there has been an unsatisfactory purchase.
One of the factors in this is the mismatch of supply to demand. Witness the fact that virtually any advertisement of a particular firearm by forum dealers brings a virtual feeding frenzy of gunnutz willing to compromise their financial future to buy the latest deal, some of which have well known and documented problems.
While many of the vendors have very good ethics whet dealing with purchasers, the less than ethical will not really care, because they know that there are people out there that do not do their homework, and are likely to buy on impulse, more than on an informed basis. This is why consumer protection legislation exists.
Even with this sort of legislation, the playing field is slanted heavily in the favour of the manufacturer/vendor. Two quick examples of this from the automotive world: New Ford F250/350 diesels that have premature head gasket failure between 60 to 120K, the repair requiring the dealer to remove the entire cab in order to get at the engine to repair. Another example is the Chevy Astro van fuel pump issue. Those that have accidentally run the pump dry will know how absurd the repair is for this van. The pump is actually in the tank, and requires the removal of the tank because access to the pump is from the top. Even though the part that fails in the pump costs 15 cents to make, it is not available to purchase, so the entire pump must be replaced at approximately 800 dollars, plus all the necessary labour to access the pump. These auto manufacturers do this purposefully, in order to enable their dealerships to extract the maximum amount of money from their customers. Consumers should be screaming at the top of their lungs at this sort of retarded engineering and design.
Many of us on this site are against the nanny state getting in our business when it comes to personal freedoms. But should we need protection from each other, we scream about the laws that are not being enforced. Especially when we are the ones responsible for this in the first place. I am sure that some of us see the hypocrisy in this, while some will not.
The point I was making as a response to this post was simple. In light of a known defect with the merchandise being purchased, the purchaser chose not to secure guarantees from the vendor regarding said defect, even though he was advised of the possibility of this defect's existence. I understand the principle of good faith, but in this case, good faith doesn't seem to be worth the cost of reparations.
Too many people post about being victims after the fact, when they have not done their homework, or obtained guarantees to protect their investment.
I see equal fault on both sides here.
Yeah I would harass the store till i got a refund. They sold you damaged goods that failed to perform as advertised. Now as far as paying shipping for warranty thats to be expected.
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As a licensed mechanic I have to say Anyad Pitchaya is mistaken with regards to his automotive examples. Firstly removing the cab on most newer ford pick up trucks is faster than working in the engine bay. My former coworker is one of the guys who figured that out. When auditing warranty times if ford notices that they regularly pay more in flat rate hours than the job takes they adjust the flat rate value of the job. They basically knocked a third of the hours off that job so the customer now pays less than before. And with regards to the astro van fuel pump, almost all fuel pumps on modern vehicles are now in tank (can't think of one thats not ATM) and 99% are on top of the tank because all seals eventually fail and no one wants a driveway full of fuel. The reason astro vans go through so many fuel pumps isn't outright failure (which plenty do) but the engines over sensitivity to fuel pressure. 5psi under spec and the poppet valves wont open. And last but not least the part that fails on the fuel pump sender unit totally or partially is the electric pump motor itself which is the most expensive part in the unit anyways. What it costs to manufacture doesn't matter because you can't make one yourself and therefore most quality companies charge what the market will bear.
///////////////////DERAIL WARNING\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
As a licensed mechanic I have to say Anyad Pitchaya is mistaken with regards to his automotive examples. Firstly removing the cab on most newer ford pick up trucks is faster than working in the engine bay. My former coworker is one of the guys who figured that out. When auditing warranty times if ford notices that they regularly pay more in flat rate hours than the job takes they adjust the flat rate value of the job. They basically knocked a third of the hours off that job so the customer now pays less than before. And with regards to the astro van fuel pump, almost all fuel pumps on modern vehicles are now in tank (can't think of one thats not ATM) and 99% are on top of the tank because all seals eventually fail and no one wants a driveway full of fuel. The reason astro vans go through so many fuel pumps isn't outright failure (which plenty do) but the engines over sensitivity to fuel pressure. 5psi under spec and the poppet valves wont open. And last but not least the part that fails on the fuel pump sender unit totally or partially is the electric pump motor itself which is the most expensive part in the unit anyways. What it costs to manufacture doesn't matter because you can't make one yourself and therefore most quality companies charge what the market will bear.
Two lessons learned - now you know:
1. Where NOT to shop.
- a dealer that sells you a defective-from-the-supplier high dollar item and won't help you rectify the problem should be put out of business and fast.
- North Sylva Co. has quality control problems if they are shipping products with known issues and perhaps they should be avoided as well if this is their best response.
2. read the warranty BEFORE money changes hands.
1. Where NOT to shop.
- a dealer that sells you a defective-from-the-supplier high dollar item and won't help you rectify the problem should be put out of business and fast.
- North Sylva Co. has quality control problems if they are shipping products with known issues and perhaps they should be avoided as well if this is their best response.
2. read the warranty BEFORE money changes hands.
Perhaps you should do the reading. Of course the rifle didn't work for crying out loud its the reason for it that was preempted.Hows the rubber on those Cajun Reeboks ?
Polar Man
CGN Ultra frequent flyer
This I found a little strange as well. There is a good chance they had no idea the gun had issues, but the buyers friend sure as hell did. I have a feeling if he brought it up before it was purchased they would have had no clue what he was talking about.
I know from experience they don't have the knowledge of firearms that some of us have here. Saying that, I believe that the buyer should be allowed to return the firearm for a refund.
I remember those stores... Lovetts was the one you are thinking about on the road to Preston... Don't forget Green Diamond (John Deere) sells both restricted and non-restricted. I've been to the BBS in both Dartmouth and Moncton. I prefer Moncton, though Dartmouth is larger...
A little out of HRM, but...
There's a "new" one in Truro now too. "Hunt Outdoors" east of the malls. They are probably a lot more into customer service/satisfaction right now. It probably takes a while for places to get a little sour or slack off on "above and beyond" service.
I was in there right as they opened up. Apparently it's doing well. Anybody else been in there and can say what they're like?
There's a "new" one in Truro now too. "Hunt Outdoors" east of the malls. They are probably a lot more into customer service/satisfaction right now. It probably takes a while for places to get a little sour or slack off on "above and beyond" service.
I was in there right as they opened up. Apparently it's doing well. Anybody else been in there and can say what they're like?
Ahhh Mondays.
On the first batch of 10.5" CQ-A's sent to us, Norinco had not installed the extractor spring buffer from the factory, Hence why some guns had issue double feeding.
All shipments since then have this part installed and Norinco even sent us a bunch to send to owners who had an older model that didn't come factory installed. In fact we have sent many now to consumers who have been pleased with the result.
All it takes to get one is a call or an email and we would be more than happy to send you one. If your not mechanically inclined, it's as simple as sending us your bolt and we will install it for you.
It doesn't get any easier than that. Why this required it's own thread is beyond me.
Discussion over.
On the first batch of 10.5" CQ-A's sent to us, Norinco had not installed the extractor spring buffer from the factory, Hence why some guns had issue double feeding.
All shipments since then have this part installed and Norinco even sent us a bunch to send to owners who had an older model that didn't come factory installed. In fact we have sent many now to consumers who have been pleased with the result.
All it takes to get one is a call or an email and we would be more than happy to send you one. If your not mechanically inclined, it's as simple as sending us your bolt and we will install it for you.
It doesn't get any easier than that. Why this required it's own thread is beyond me.
Discussion over.
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