ALL GOOD NOW ! WANSTALLS CAME THROUGH! (I'd really like my rifle back...)

[buffdog]

I agree. The OP already knew what was the problem. Just buy some new screws or file the old ones a bit lower or use some washers. Easy fix, still would like to hear the outcome.

I disagree with this attitude. When you buy something, you pay for something that works, not a do-it-yourself project. How would anyone want to buy a new rifle, then have to put washers under the screws to make it operate properly? And, would you want to proudly show off your new rifle, complete with chrome washers on the side of it?

NO! What we are talking about here is quality control. It should have been correct right from the factory. I realize that 100% quality control is almost impossible, but you do not pay money for shoddy goods.

When you buy a new car, you expect it to run and perform right. If you first put it into gear and it does not move, are YOU expected to change the transmission?

A very valid point was made in that if you bugger around with the rifle yourself during the warranty period, it usually ends up that your warranty is null and void. Part of the purchase price that you pay is factored in to cover possible warranty work. A new gun warranty is supposed to guarantee that the manufacturer will fix it or replace it if it does not perform as promised, or that faulty or sub-standard parts are used. A warranty is actually a contract between the purchaser and the manufacturer. While the company who sells the firearm is in most cases, not the manufacturer but rather an agent of the manufacturer, then that sellers responsibility is to facilitate the solving of the problem, (within reason.)

Unfortunately, in many cases today, the purchaser takes his wrath out on the seller, because the seller is visible and has sold the rifle to him.
.

 

[Bartledan]

They may not answer the phone because that store of theirs is actually very busy. I go there frequently, they're very thorough talking to customers on their potential purchases. Can actually take a little time to even speak with someone when you're there. It's the reason Wanstalls is great. They remember you, they'll talk to you, and they'll actually help you.
Sometimes places get busy and phones don't get answered. Just call again if you have to.

I've never seen them outside the store on personal phone calls.

I'm the one who has to wander around outside to make personal calls, not Wanstalls.

 

[ssmith]

That sounds a little strange, I have had nothing but great service and communication, from Wanstalls.

 

[tgoodes]

I'm the one who has to wander around outside to make personal calls, not Wanstalls.

Oh, okay. Everytime I need to ask them something or get hold of them I email them through their website. Gary is very fast getting back to people on there.

 

[Dinchy]

I have dealt with Wanstalls more times than I can count and can't believe that we are hearing the whole story here. I have even had a problem or two there but had them resolved very quickly with no bad feelings at all. They are a great bunch and still human but I can't see them ignoring any customer at all from all the great dealings I have had there.

 

[serial_k]

I have to say that Wanstalls have great people and when my new XCR-M's ejector broke after 18 shots last year, Gary had me send it back, they reimbursed me for the shipping charges, sent it out and I had it back within 3 months. Gary and the staff at Wanstalls are pleasant to deal with and because of the service that I received, I will definately be using Wanstalls for my next firearm or firearm accessory purchase.

 

[Bartledan]

Dinchy, and others, let me be clear:

My "side of the story" is I bought a lemon from them, and they promised to make it right. After a more than acceptable delay (gunsmithing and firearm warranty claims are multi-month affairs here in Canada, and I get that) I called several times, several times received promises of a call back, without getting one. So I've escalated.

Why did I escalate to CGN is a fair question:

9-5 monday to Friday, I am a busy guy doing a busy job in a busy office. This office is in Canada and is full of Canadians, so I choose to call gun stores privately. Weekends my exhausted wife drops our active and awesome baby on me. Right now, this instant, the baby is asleep, and I am eating oatmeal, and I could absolutely call... but the store is closed. I *can* post on CGN in my underpants, while sitting on the throne (or eating oatmeal). If it seems like I'm trying to shame the store into doing something, that is an unfortunate side effect, not my goal, and I apologize for it. I suppose I could have emailed. I confess I did not try that. I frankly was not interested in trying that. After my several telephone communications were (speaking frankly) ignored, I was uninterested in the *always and universally less effective* email route. As for going to the store, I'm not taking the day off work and driving from Richmond to Maple Ridge unless someone is paying me, so considering the powerful tool CGN represents, I chose as I did. I don't think I've been the slightest bit unreasonable anywhere along the line.

When all is said and done, I am confident of a satisfactory resolution to all this. ENTIRELY confident.

 

[SurvivorRye]

If you only care about this while you're sitting at home in your underpants, I don't think you really care much about your rifle at all. Didn't you ask someone "how long will this take" when you brought it back in to get fixed? Why wouldn't you just call every day to annoy them enough to do something about it if you needed to? Leave messages if you have to.... Technically, is the gun "lost" at this point? Who even knows??

Sorry not trying to rag on you...but I would never let it go for that long.

 

[Bartledan]

If you only care about this while you're sitting at home in your underpants, I don't think you really care much about your rifle at all. Didn't you ask someone "how long will this take" when you brought it back in to get fixed? Why wouldn't you just call every day to annoy them enough to do something about it if you needed to? Leave messages if you have to.... Technically, is the gun "lost" at this point? Who even knows??

Sorry not trying to rag on you...but I would never let it go for that long.

Why am I doing this? I should ignore your post.

First, your every "point", and I use the term loosely, was precisely dealt with in my previous post, which I suspect you read carelessly.

1) I don't care about the rifle. It is a thing.
2) Of course I asked how long it would take. Please re-read my previous post.
3) Calling every day is a pain in the ass, and is frankly not possible. I need the CEO looking out the window at me wandering the parking lot every day with my phone glued to my ear like I need hemmorhoids. I have a job.

 

[AndrewNS]

First, your every "point", and I use the term loosely, was precisely dealt with in my previous post, which I suspect you read carelessly.

Really?? You think he read it at all?? I doubt that.

 

[rafael69]

Messypants LMFHO

 

[07blackwater]

Lock this thing already.

 

[scianna54]

This qualifies as maybe the most asinine reply I have ever read that someone wrote. I assume that is why you have so many posts, as you put your mouth in gear before your brain.

Graydog

It makes a lot more sense than driving back and forth 2 to 4 times 4 hours each and not getting paid during that time, doesn't it?

But maybe you are new to logic?

IF this would be prevailing procedure, I wonder why there are so many stickies about fixing faulty guns, M305, CZ-858, the list goes on and on.

He bought a freakin cheap gun, and yes, he has warranty - from the manufacturer, NOT from Wanstalls. OK, send it back to Italy.

 

[graydog]

I really don't get it at all. People just want to complain or find fault. The org. poster has done nothing wrong, he is just trying to solve a problem in any way he can. Read the posts HE HAS CALLED THEM They Have Not called him back. In other posts like this I have read why didn't you pick up the phone and call them? Well this fellow did.

To the people that say why didn't you just fix it yourself? My answer to them is why did you bother posting that message at all?

Quit finding fauly with what the org. poster did and just watch and see if the store fixs the problem like they should have done long ago.

Graydog

 

[scianna54]

I really don't get it at all. People just want to complain or find fault. The org. poster has done nothing wrong, he is just trying to solve a problem in any way he can. Read the posts HE HAS CALLED THEM They Have Not called him back. In other posts like this I have read why didn't you pick up the phone and call them? Well this fellow did.

To the people that say why didn't you just fix it yourself? My answer to them is why did you bother posting that message at all?

Quit finding fauly with what the org. poster did and just watch and see if the store fixs the problem like they should have done long ago.

Graydog

Yes, he did something wrong. He bought a product from a vendor far away from him because the price appealed to him. I don't get it how people always want the lowest price and full service. What do you think would happen if he would have ordered from one of the dealers above who don't have a gunsmith and are just doing Internet sales?

Anyway, I agree with you that he should have gotten a response by now.

 

[TT_270wsm]

This is the most reasonable thread I've read in the past while on CGN regarding a 'bad' dealing with a vendor. It's the idiots that jump on these threads bandwagoning either side with no vested interest in the topic that turn this into the typical crapshoot that seem to pop up regulalry as of late. I wanted to ignore this thread so bad, but it just makes my blood boil seeing people answer with things like "fix it yourself," "You should have bought local," "why did you wait so long, you obviously don't care and aren't entitled to service now," and "I've never had a bad dealing so there must be more to the story." Seriously guys? Get a life.

I'm sure the OP and Wanstalls will come to an agreement here, and I believe the OP did the right thing to get the vendors attention when his previous attempts have been unsuccessful, and yet he managed to do it without any bashing and keeping it civil. Weird eh? Too bad the rest of the posters so far couldn't do the same...

And to everyone that said this should not have been posted on CGN, I disagree, and I'm always glad to see what the vendors I deal with are willing to do when things go wrong on the customer service side. There will always be mistakes/problems between vendors and customers, that is a given, it's how they are dealt with that interests me as a customer. As far as I'm concerned, the only people who should be posting on here are the vendor and the customer, with the outcome.

 

[Mick.McCann]

This is the most reasonable thread I've read in the past while on CGN regarding a 'bad' dealing with a vendor. It's the idiots that jump on these threads bandwagoning either side with no vested interest in the topic that turn this into the typical crapshoot that seem to pop up regulalry as of late. I wanted to ignore this thread so bad, but it just makes my blood boil seeing people answer with things like "fix it yourself," "You should have bought local," "why did you wait so long, you obviously don't care and aren't entitled to service now," and "I've never had a bad dealing so there must be more to the story." Seriously guys? Get a life.

I'm sure the OP and Wanstalls will come to an agreement here, and I believe the OP did the right thing to get the vendors attention when his previous attempts have been unsuccessful, and yet he managed to do it without any bashing and keeping it civil. Weird eh? Too bad the rest of the posters so far couldn't do the same...

And to everyone that said this should not have been posted on CGN, I disagree, and I'm always glad to see what the vendors I deal with are willing to do when things go wrong on the customer service side. There will always be mistakes/problems between vendors and customers, that is a given, it's how they are dealt with that interests me as a customer. As far as I'm concerned, the only people who should be posting on here are the vendor and the customer, with the outcome.

Very well said, i would only add the increasing risk of this thread becoming locked before resolved (hopefully publicly).

 

[scianna54]

This is the most reasonable thread I've read in the past while on CGN regarding a 'bad' dealing with a vendor. It's the idiots that jump on these threads bandwagoning either side with no vested interest in the topic that turn this into the typical crapshoot that seem to pop up regulalry as of late. I wanted to ignore this thread so bad, but it just makes my blood boil seeing people answer with things like "fix it yourself," "You should have bought local," "why did you wait so long, you obviously don't care and aren't entitled to service now," and "I've never had a bad dealing so there must be more to the story." Seriously guys? Get a life.

I'm sure the OP and Wanstalls will come to an agreement here, and I believe the OP did the right thing to get the vendors attention when his previous attempts have been unsuccessful, and yet he managed to do it without any bashing and keeping it civil. Weird eh? Too bad the rest of the posters so far couldn't do the same...

And to everyone that said this should not have been posted on CGN, I disagree, and I'm always glad to see what the vendors I deal with are willing to do when things go wrong on the customer service side. There will always be mistakes/problems between vendors and customers, that is a given, it's how they are dealt with that interests me as a customer. As far as I'm concerned, the only people who should be posting on here are the vendor and the customer, with the outcome.

This is a public forum, if you don't like it, stop reading.

I totally disagree with you, the OP could have solved his problem long time ago in many ways.

Since you are fairly new, I trust you do not have a lot of experience with firearms and possible problems?

Wanstalls has so many good reviews and Gary is always accessible, I recommend reading the vendors forum first and then contacting the appropriate person.

There are always 3 sides to a story, so far I have only heard one.

AND, he already tried to "fix" his gun by tightening 2 screws, maybe he was the one who broke it?

 

[tgoodes]

I was uninterested in the *always and universally less effective* email route.

I find it the total opposite, it's why I suggested it. Almost every company I deal with respond to email the same day. You also get a paper trail that you can source which is a bonus if the issue escalates. Sorry you've had such a run around though. Wouldn't want this to happen to myself.

 

[mg4201]

Perhaps if Wanstalls had #1 returned the OP's phone calls like they said they would and #2 fixed the rifle in less than a year, the OP would not have had to post his problem here. I mean in the 12 months this rifle has been sitting at wanstalls or wherever did nobody say "hey does anyone know why this gun has been here so long?, Maybe we should call the customer and see whats up."