Really Disappointed With North Sylva's Customer Service

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PorkNBeans said:
sorry but what do you expect when you buy a 'tactical' 22? just go get a 10/22
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Well if the model he gave was the correct one the answer to your question should be obvious. One is a pistol one is a rifle. If you are gonna smart mouth newbs you should probably spend 30 seconds on google to avoid making a fool of yourself.

As to the OP, sorry bout your luck dealing with the issc. 99% of warranty issues today will suck but eventually things tend to get fixed. Have fun with the m&p while you are waiting.
 
North Sylva Customer Service

kidcom said:
I beginning to be believe that's it's non existing with North Sylva. I sent my 1st email to Dan on March 23rd concerning a new ISSC M22 that I purchased and was having problems with. I sent a second email on April 2nd to Jon with further details problem wise that I was having and still no response.

kidcom :bangHead:
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When one has to eat crow, then I would be the first to step up to the plate and admit that I was WRONG. Yes North Sylva did finally get back to me this morning about my ISSC M22 pistol. They asked me to get an ATT and bring it in for repairs. I must admit that North Sylva, in my mind, have climbed up the old customer service ladder several rungs and I personally will thank them when I visit them.

kidcom :)
 
kidcom said:
Unfortunately I purchased this POS from Ellwood Epps. I don't want to spend another dime on this POS in order to ship it back to them for repairs. You've noticed that I have referred to it several times as a POS because that's exactly what it is (thxs Shotgunluvr). I was looking for a cheap 22SA to go along with my S&W M&P22 as a sort of back up. I might as well use it as a boat anchor. I've disgraced myself for allowing this piece of trash to share the same shelf space as my absolutely fantastic M&P22. I'll try to call them, if I can find their phone number. Otherwise, I'll just have to wait and see if North Sylva will eventually get back to me.

kidcom:bangHead:
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My MK22 had lots of problems out of the box. With a bit of home gunsmithing, it's now working flawlessly. The information is out there, including a bunch of posts right here on CGN (from myself and others) which can help you fix your gun yourself if you don't want to wait for service from companies. ;)
 
kidcom said:
When one has to eat crow, then I would be the first to step up to the plate and admit that I was WRONG. Yes North Sylva did finally get back to me this morning about my ISSC M22 pistol. They asked me to get an ATT and bring it in for repairs. I must admit that North Sylva, in my mind, have climbed up the old customer service ladder several rungs and I personally will thank them when I visit them.

kidcom :)
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Hopefully then your problem will be fixed once they get it, get a time frame of when it should be done, so they don't keep it for a year or so.
 
Regardless of whether NS deals with retailers or regular customers like you and I, they owe the same amount of due care to anyone who they sell a single firearm to, whether it is an order of 50 or of one. Truth be told, the OP should definitely have tried to call them, but those arguments that NS deals mainly with retailers does not hold water in my books.
 
kidcom said:
Unfortunately I purchased this POS from Ellwood Epps. I don't want to spend another dime on this POS in order to ship it back to them for repairs. You've noticed that I have referred to it several times as a POS because that's exactly what it is (thxs Shotgunluvr). I was looking for a cheap 22SA to go along with my S&W M&P22 as a sort of back up. I might as well use it as a boat anchor. I've disgraced myself for allowing this piece of trash to share the same shelf space as my absolutely fantastic M&P22. I'll try to call them, if I can find their phone number. Otherwise, I'll just have to wait and see if North Sylva will eventually get back to me.

kidcom:bangHead:
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Settle down, and go to the rimfire threads that address all the issues these rifles have, with a little tuning your time will be much better spent fixing it yourself than trying to deal with the busiest distributor in the country. Your few hundred dollars is worth losing to NS, they are huge, I mean huge, and do not have a warranty centre set up to deal with these firearms. Your retailer should be dealing with NS, not you.
 
^^^ its actually a pistol, but im sure the rimfire threads will help

most of the issues with .22's is type of ammo and break in
 
kidcom said:
Unfortunately I purchased this POS from Ellwood Epps. I don't want to spend another dime on this POS in order to ship it back to them for repairs. You've noticed that I have referred to it several times as a POS because that's exactly what it is (thxs Shotgunluvr). I was looking for a cheap 22SA to go along with my S&W M&P22 as a sort of back up. I might as well use it as a boat anchor. I've disgraced myself for allowing this piece of trash to share the same shelf space as my absolutely fantastic M&P22. I'll try to call them, if I can find their phone number. Otherwise, I'll just have to wait and see if North Sylva will eventually get back to me.

kidcom:bangHead:
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I'll give you $100 for it so it doesn't have to stink-up your collection..

Just thought I'd throw that out there.
 
YoungGun85 said:
Well if the model he gave was the correct one the answer to your question should be obvious. One is a pistol one is a rifle. If you are gonna smart mouth newbs you should probably spend 30 seconds on google to avoid making a fool of yourself.
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Late night, was thinking ISSC scar M22.
And it wasn't meant to "smart mouth". either way when you buy cheap guns with a track record of unreliability and complain about it to the vendor like it's their problem you're bound to get someone who states the obvious. You get what you pay for. Nothing foolish in saying that mr. younggun85 :)
(Note: As you'll notice I wasn't the only one who confused it with the mk22)
 
kidcom said:
Unfortunately I purchased this POS from Ellwood Epps. I don't want to spend another dime on this POS in order to ship it back to them for repairs. You've noticed that I have referred to it several times as a POS because that's exactly what it is (thxs Shotgunluvr). I was looking for a cheap 22SA to go along with my S&W M&P22 as a sort of back up. I might as well use it as a boat anchor. I've disgraced myself for allowing this piece of trash to share the same shelf space as my absolutely fantastic M&P22. I'll try to call them, if I can find their phone number. Otherwise, I'll just have to wait and see if North Sylva will eventually get back to me.

kidcom:bangHead:
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OP, did you actually contact the retailer who sold the gun to you, in this case, Ellwood Epps? Firearms are covered under warranties, and those warranties are enacted through the retailer from whom the firearm was purchased. You will always have a better experience dealing with the retailer from whom you purchased a firearm, rather than charging directly to the distributor with any issues you experience.

While I do not fully condone the comments made here regarding the validity of your post, many of the ideas being expressed to you are correct. Distributors such as North Sylva are designed to deal with the retailers to whom they sell and provide their products and services. They are not a store-front operation, and as such do not normally deal with end-user customers on a one-to-one basis. This sort of issue is meant to be handled from the retailer's counter.

In the case of your ISSC pistol, you would normally return the gun to Epps, and we in turn would forward the pistol to North Sylva for examination and repair under the product warranty. Any updates to the status of that repair would be forwarded to our store, and we would then forward those notifications to you.

If you do have any problems like this in the future, please follow this process. You will find that your experience will be far less stressful, and that the retailer will be more willing and able to work with you as the warranty repair progresses.

Hope this helps!
 
This thread needs to be locked and or deleted.

OP, you are not a custome of North Sylva's. You are a customer of Ellwood Epps. Call Ellwood and discuss your concerns with them, not the distributor.

They have as much responsibility in this issue as you do with world hunger - indirect at best. Just pick up the phone and deal with your issues and stop whining on the inter webs.
 
fitycal said:
Regardless of whether NS deals with retailers or regular customers like you and I, they owe the same amount of due care to anyone who they sell a single firearm to, whether it is an order of 50 or of one. Truth be told, the OP should definitely have tried to call them, but those arguments that NS deals mainly with retailers does not hold water in my books.
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Totally unrealistic flycal.
Think about it, NS has a warranty service and repair shop set up to deal with the numerous dealers they have in the country.
Warranty (and out of warranty) repairs come into them from the dealers and then go into queue to be dealt with in their turn.
And the OP (and anyone who calls them on their own without going through the dealer channel) is basically saying they should drop all those people who are patiently waiting for their turn and deal with them NOW.
Nope...count me as another who feels the OP should have gone through his dealer first.
 
FireFalcon115 said:
This thread needs to be locked now
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Why? I think the discussion here is quite relevant as consumers need to understand the difference between a dealer and a distributor. Distributors deal with retailers, retailers deal with customers.

fitycal said:
Truth be told, the OP should definitely have tried to call them, but those arguments that NS deals mainly with retailers does not hold water in my books.
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In addition to providing retailers with the massive orders they process on a daily basis, you think distributors should be dealing with end-user complaints and warranty issues as well? In that case, why have dealers and retailers at all?

If you buy a new Ford, do you go back to your local dealer for warranty work and repairs, or do you call up Ford Canada and expect immediate personalized service?
 
Why do people continue to waste to their money on these rifles? 90% of the threads concerning the MK22 are about how much of a piece of crap it is. If you want a tacticool plinker, buy an SR-22.

/thread
 
why do people not read a thread and assume they have input. its not a rifle.........

prepper4lyf said:
Why do people continue to waste to their money on these rifles? 90% of the threads concerning the MK22 are about how much of a piece of crap it is. If you want a tacticool plinker, buy an SR-22.

/thread
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