To those T97NSR owners with a barrel "gouge"

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I plan on owning my T97 for a long time, and its a good thing because if I were to want to sell it I couldn't see anybody wanting to buy it for the same price as another used one without a gouge. This barrel gouge has in my opinion lessened the resale value of my brand new rifle.

Things I have learned from the T97NSR:
Don't buy a first off the line firearm because manufacturers tooling inefficiencies will not be warrantied.
Don't buy a new firearm sight unseen from an online vendor or accept is as being received in as is condition.
North Sylva's warranty only covers function and safety, not manufacturers defects in workmanship.
 
theSHARK said:
I plan on owning my T97 for a long time, and its a good thing because if I were to want to sell it I couldn't see anybody wanting to buy it for the same price as another used one without a gouge. This barrel gouge has in my opinion lessened the resale value of my brand new rifle.

Things I have learned from the T97NSR:
Don't buy a first off the line firearm because manufacturers tooling inefficiencies will not be warrantied.
Don't buy a new firearm sight unseen from an online vendor or accept is as being received in as is condition.
North Sylva's warranty only covers function and safety, not manufacturers defects in workmanship.
Click to expand...

daniel_250r said:
it seems most of the t97's do have the gouge
Click to expand...

+1.... so true !
 


I wasn't expecting a match-rifle for $1000, but I have to admit this is pretty sad. Here is a pic of my brand-new unfired gouge. I was actually able to see a small protrusion when looking down the barrel before I removed the gas-system. The pic here is through the gas port. The gouge isn't all that bad. However, If you look real closely you can see the gouge is right on the edge of the land, its really hard to see in this photo but the gouge actually cracked the chrome lining along the land. Its really hard to see, even with just the eye, but a hair-line crack travels up the land towards the muzzle for as far as I can see through the gas-port. (Top of the gouge in the photo, extending to the left.)

Very disappointed, if this company was Canadian I'd tare them a new gas-port. In the meantime it seems we're SOL. I'm still itching to fire this thing, so I'll probably go ahead and put some shots through it anyways this weekend. In all-fairness, I think if replacement barrels, or 7.62 conversion assemblies ever hit the CDN market, us beta-testers should be privy to some discounted replacements.
 
theSHARK said:
I plan on owning my T97 for a long time, and its a good thing because if I were to want to sell it I couldn't see anybody wanting to buy it for the same price as another used one without a gouge. This barrel gouge has in my opinion lessened the resale value of my brand new rifle.

Things I have learned from the T97NSR:
Don't buy a first off the line firearm because manufacturers tooling inefficiencies will not be warrantied.
Don't buy a new firearm sight unseen from an online vendor or accept is as being received in as is condition.
North Sylva's warranty only covers function and safety, not manufacturers defects in workmanship.
Click to expand...

Yup pretty much sums it up. We were Guineapigged and get to eat the #!$@ sandwich. I have owned many a Norc, and never dreamt of complaining about poor fit/finnish or the odd breaking part because the initial cost offset that. This however is a completely different matter. If as NS says "there isn't anything functionally wrong" so then why not take 'em back. In my case I do feel like I bought a brand new car, discovered a scratch in the parking lot and being told, sorry too bad you just lost $$$ because someone at the dealership messed up. Even worse is that without fully stripping the gun there was no way to tell the defect was there. Did my once over, fit and finnish seemed ok, so we get burned because Q/C failed someplace. This isn't how it should be.
 
thats just adding insult to injury the chinese make some pretty awesome titanium nitride bits…obviously not used here
 
docscoutjr said:
thats just adding insult to injury the chinese make some pretty awesome titanium nitride bits…obviously not used here
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any small drill will break if you go thru a barrel on a angle and hit the chrome on the inside, seriously a machinist needs to chime in here.
even my cheapy craftsman drill press has a drill stop..
 
Wow. CGN Award for weakest handling of a situation has a new contender. Lack of professionalism, lack of business sense, piss poor handling of this situation. What happened to free markets?
 
Stay tuned for "T97 lube", helps take care of that feeling of being burned, the pain of being gouged and the swelling that occurs when you are so p/o'd that you have been so badly treated.
Seriously, the "sorry the gun works, tough $@#% attitude" is a throwback to a pretty draconian mode of business. In all fairness the Chinese probably said that to N/S but really, the guns have been devalued by at least $400 in my estimate once the "good" ones arrive. Given the sheer incompetence and magnitude of the mistake, one would think that some sort of restitution would be forthcoming.
 
Funny how they break a drill bit on seemingly every rifle.

I guess a gouge in a stock or receiver wouldn't be warranty either because it doesn't affect function.

I hope IRunGuns seriously cuts into your business because your respect for the consumer is non existent.
customercomplaints.jpg
 
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shame on you NS...... you by pass the competition with your t97.... thats was not ''polite''.. (but was legal)....

But with that..... I will buy more from Marstar and Canada Ammo !
 
Well I didnt expect that response from north sylva.... Thanks for taking my 1000 bucks and washing your hands off this problem. I guess your business practice is "sold as is". I wonder how many people have been screwed.
 
guys I was the first one to discover this gouge, my thread was locked

frontier firearms was the dealer I bought from, and I just want to say that I did return the rifle, and they sent me a BRAND NEW rifle promptly

I was extremely extremely impressed with their customer service, HOWEVER, the new rifle i got also had that small nick. I really think that all of them have it

NS is full of BS "a small percentage of rifles have this" oh yeah? then what is the actual percentage?


anyway I just thought a tribute to FRONTIER FIREARMS is due by myself for such great customer service. Thank you Frontier
 
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