To those T97NSR owners with a barrel "gouge"
- Thread starter North_Sylva
- Start date
- Status
- Location
- South Shore, Nova Scotia
Perhaps the best thing is to enjoy the rifle, see what happens...keep it cleaned anyway (like you would against corrosion)...and campaign for the manufacture to ship over a case or three of replacement barrels - forgive my ignorance, but is a barrel swap on one of these a particularly difficult job?
I think if "gouged" owners knew that they would be getting a barrel, say, at cost, (like CHINA cost = cheap), sometime down the road if needed, even after the warranty period, it would go a long way.
Yes, a scratch on a new car sucks the big one, but eventually they all get 'em!
Sorry, it's a crap analogy at best...but I think the key may be in new barrels down the road, but not in a mass recall, not for this one flaw surely. Folks may find that they DON'T get extra corrosion at that spot, who knows? But I think a registration for a replacement barrel, at cost (or less) would be a good idea. Even if they didn't come right away.
I think if "gouged" owners knew that they would be getting a barrel, say, at cost, (like CHINA cost = cheap), sometime down the road if needed, even after the warranty period, it would go a long way.
Yes, a scratch on a new car sucks the big one, but eventually they all get 'em!
Sorry, it's a crap analogy at best...but I think the key may be in new barrels down the road, but not in a mass recall, not for this one flaw surely. Folks may find that they DON'T get extra corrosion at that spot, who knows? But I think a registration for a replacement barrel, at cost (or less) would be a good idea. Even if they didn't come right away.
andrew3081
CGN Ultra frequent flyer
- Location
- Vancouver, BC
I am pretty sure most new cars have scratch somewhere...you just have to find it.
winnipegger
CGN frequent flyer
Ya hopefully not on one of the bearing surfaces in the motor though....
- Location
- Iles Aux Grenouilles
+1 Don't forget irunguns
s.crawford@me.com
Member
- Location
- Southern Alberta
Well, I'm happy that I didn't end up purchasing a T97 from NS or otherwise. Feels like NS has effectively tarnished their reputation, as has Norinco. I certainly won't be recommending either companies anytime soon. (Not that I'd recommend Norc in the first place 
)
)
- Location
- Hudson Quebec Canada
A small percentage you say . . . . himmmm
Sorry my feinds everyone I know who purchased this rifle has this so called gouge that is 100%
BTW not everyone has a CGN account or actually reported the problem through CGN
Having said that I agree with the analysis but not the conclusion of not taking any action.
A most unfortunate and disappointing response from NS. Not standing behind a product you work so hard to import/bring to market says a lot about one's integrity.
My wife recently purchased a new rifle, from a national supplier, which had a minor, insignificant blemish on the stock. She was compensated $50 for a cosmetic "defect" that would have zero long-term affect on the rifle's reliability and functionality.
Some businesses get it, other's don't.
My wife recently purchased a new rifle, from a national supplier, which had a minor, insignificant blemish on the stock. She was compensated $50 for a cosmetic "defect" that would have zero long-term affect on the rifle's reliability and functionality.
Some businesses get it, other's don't.
While I'm not surprised at the reaction of some, I'd again like to thank those that contributed to bringing this issue to light by providing input on their rifles.
I had many CGNer's sending us PM's on this issue, some people said there rifle had a gouge, and some people let us know their rifle didn't have one and still provided us with their serial numbers for reference.
One thing I would like to make crystal clear, is warranties are created by the manufacturer of products and not the distributors. We are however the importer and as such are the focal point for scrutiny regarding the products we import. We always strive for the highest level of service to the end consumer.
We have brought further concerns to the manufacturers attention, and are working together to avoid issues in the future, and see if we can still be accommodating to current users.
Another thing I'd like to point out is the "trolling" by some users stating that every rifle is effected. I can assure everyone that this is not the case, and a fairly small percentage of rifles are involved.
We will continue to monitor the situation, and post any updates that we can to those effected by this issue.
Thanks,
I had many CGNer's sending us PM's on this issue, some people said there rifle had a gouge, and some people let us know their rifle didn't have one and still provided us with their serial numbers for reference.
One thing I would like to make crystal clear, is warranties are created by the manufacturer of products and not the distributors. We are however the importer and as such are the focal point for scrutiny regarding the products we import. We always strive for the highest level of service to the end consumer.
We have brought further concerns to the manufacturers attention, and are working together to avoid issues in the future, and see if we can still be accommodating to current users.
Another thing I'd like to point out is the "trolling" by some users stating that every rifle is effected. I can assure everyone that this is not the case, and a fairly small percentage of rifles are involved.
We will continue to monitor the situation, and post any updates that we can to those effected by this issue.
Thanks,
Hopefully something can come out of this for future batches.
andrew3081
CGN Ultra frequent flyer
- Location
- Vancouver, BC
Well, I'm happy that I didn't end up purchasing a T97 from NS or otherwise. Feels like NS has effectively tarnished their reputation, as has Norinco. I certainly won't be recommending either companies anytime soon. (Not that I'd recommend Norc in the first place
Not the first time norinco has problems with their new products.
But norinco will fix the problem eventually.
It's like buying a car, if you buy the first model year and there are defects that the manufacturer/dealership won't warranty, you can always buy another one in a couple years when they get it sorted out.
Yes, but manufacturing defects are NOT the dealer's responsibility, this is Norinco's fault, not North Sylva's.
Norinco being the manufacturer. Like I pointed out in my dramatic analogy -> defects that the manufacturer/dealership won't warranty
The sarcasm (which you might have missed, it's always challenging for me online) was to help illustrate the fact that in a situation like this, many people will be dissuaded to buy products from this manufacturer, and possibly even this distributor again in the future (even though the defect is neither their fault nor responsibility to make right), and the fact that the product will be improved on the backs of those who already purchased is not really conducive to creating satisfied, repeat customers for either party.
The fact of the matter is, it may not be NS's responsibility to fix a defect in which they had no part in manufacturing; they are however the importer, and thus the industry contact to Norinco, and therefore it is their responsibility to communicate their customers' dissatisfaction with the manufacturer, and push to make them change their minds and come clean about their fu¢k up to help both of them retain customers.
But it is the dealer who will deal with the customer and take care of them and the warranty issue, not the factory that built the car.
I can't help but feel that the responsibility for this barrel gouge keeps getting passed to the next guy. I bought the rifle from a vendor. Vendors says North Sylva is responsible for the issue. North Sylva now says manufacturer is responsible. Manufacture says broken drill bit is responsible.
onetwentyish
CGN Ultra frequent flyer
- Location
- East Central AB (AKA Northern Texas)
Deleted.
- Location
- Southern ontario
Yeah were totally trolling and making up lies when every person on here has a gouge in their barrels and the ones that dont probably cant see worth a damn or dont know where the gas hole is. This isnt the first batch of t97"s made all they did for ours is a new reciever and trigger group the barrel drilling should be the same procedure. Its a shame theyd make up so much bs just to cover their asses
^ I share the same view. I do understand that NS doesn't have all the power in this situation. That being said, this experience has changed my mind about picking up a Norinco CQa when my RPAL arrives. I'll spring the extra cash and just go with a Stag Arms so problems like this will not be an issue. After this, I probably won't go after another Norinco. Not to be stubborn, but as posted before, when I pay for a product I expect it to arrive without defects, and if there are defects, I expect a solution. I know it's the first run, but that doesn't mean it's ok.
In the meantime. I'll just shoot the s#it out of the T97 I currently have and see what happens. Hopefully she stands up to the test. I've been quite impressed up until this point.
I bought a USED SKS from a local dealer. After I had fired it, I discovered the front sight tower had been cut off and then reattached with bondo ( painted over in black). I went to the dealer and was immediately offered a full refund. As I had already purchased and installed an aftermarket stock, and was using a red dot on the dust cover mount, I indicated that I would be happy with a $10 credit. The dealer immediately offered me a $40 refund (30% of the purchase price... the rifle is mint other than the foresight).
I would have expected a similar response from North Silva. It doesn't matter how many or how few of the T97s are affected. The expectation is that a BRAND NEW firearm which retails for $1K should at least match a 10/22 in quality and support.
To paraphrase the Toronto Chief of Police: I am very disappointed... to put it mildly.
I would have expected a similar response from North Silva. It doesn't matter how many or how few of the T97s are affected. The expectation is that a BRAND NEW firearm which retails for $1K should at least match a 10/22 in quality and support.
To paraphrase the Toronto Chief of Police: I am very disappointed... to put it mildly.
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