Shout out to Vortex Canada

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Richmond, BC
I bought a new Vortex Crossfire II on Nov 13th that had an issue right out of the box...
I sent it to Vortex Canada for warranty on Nov 20th and received a brand new Crossfire II back from them today (Dec 1st) by Canada Post.
Fabulous Customer Service!
 
Yeah their warranty is the best.

I had a problem with my vortex sparc and the supplied low rise mount wasn't closing tightly into my picitinny rail.
A brief conversation with vortex and a new mount was mailed. No hassle at all.

I will buy from vortex again based solely on that experience :)
 
There are Vortex haters on here, just ignore them ;)
I've got 4x Vortex products, they fit the budget, suit my needs wonderfully and I sleep well at night knowing they will take care of me.
 
Or you could buy a quality product and never have to deal with warranty or the company, just a thought. :rolleyes:

TDC

This guy is right on the money! Over pay for a brand name, and it'll never fail!


Anyways,

Vortex has some really nice products, AND hassle free warranty service IF you have a problem with the unit. I have 4 scopes from them, no issues. My buddy had to use their warranty service when HE damaged his mount. They didn't care who broke it, it didn't work, replacement was sent. Perfect service.
 
Like my ZEISS CONQUEST 4.5-14x44 Z800, gone for warranty...
That`s what you mean hein ?? ;)

What a ridiculous statement. That's like saying "buy a BMW or a Benz and you'll never have to deal with warranty or the company". C'mon.... ;)

Comprehension fails again. Where did I say you would never need/use a warranty policy by buying quality gear? The point was, and I will make this 5 year old simple for some; If you buy a better product which undoubtably has a warranty, you LIKELY WILL NEVER NEED IT. There has been no end to Vortex threads regarding failed optics and their "wonderful" warranty. The fact a company can simply replace one product with another, so the cost of two optics and still turn a profit tells me the asking price is far far too high. What solidifies this statement are the sheer numbers of returns/straight replacements that take place. So I ask, who is really over paying? The cost of a Zeiss for example is not that far off from that of a Vortex, yet how many failed Zeiss threads do you see???

TDC
 
There are Vortex haters on here, just ignore them ;)
I've got 4x Vortex products, they fit the budget, suit my needs wonderfully and I sleep well at night knowing they will take care of me.

It's not really Vortex hate....they sell scopes made in China, Philippines, and Japan. The Crossfire line is made in China, and historically it doesn't matter who puts their name on them, Chinese QC is lacking and like OP found out, can be broken out of the box. Now you have to decide if the Crossfire at $200+ is any better then a BSA, or NcStar at that sell for $50.
Same with the made in Philipines line, decent manufactured scopes no matter who puts thier name on it....Burris, Redfield, Nikon, are made their. Is the Diamond back line worth double a Burris/Redfield/Nikon for the same quality? Something you have to ask yourself....
I'm a firm beleiver in research and fully understanding what you are buying...I don't care who put's thier name on a scope, but in order of quality of optics and manufacture, China/Korea are at the bottom, Philipines/Indonesia are mid level, Japan/USA/Germany are at the top. If Vortex pricing was more in line with competetitors based on where they are made they wouldn't get so much ripping on here. They are just grossly overpriced.
 
The best warranty is the one you never have to use. It's good that you got it straightened out but like others have mentioned there are many other choices out there for a similar price that haven't had replacement cost factored into their MSRP that likely would have worked from the beginning.
 
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Comprehension fails again. Where did I say you would never need/use a warranty policy by buying quality gear? The point was, and I will make this 5 year old simple for some; If you buy a better product which undoubtably has a warranty, you LIKELY WILL NEVER NEED IT. There has been no end to Vortex threads regarding failed optics and their "wonderful" warranty. The fact a company can simply replace one product with another, so the cost of two optics and still turn a profit tells me the asking price is far far too high. What solidifies this statement are the sheer numbers of returns/straight replacements that take place. So I ask, who is really over paying? The cost of a Zeiss for example is not that far off from that of a Vortex, yet how many failed Zeiss threads do you see???

TDC

God you are rude! I'll make this two year old simple for some. If you want to compare what Vortex offers to what Zeiss offers on the basis of price, then the features offered by the scopes you
are comparing must be the same. Now, if Vortex offers a scope of similar function and ability at 1/2, 1/3, or 1/4 the price of the "COMPARABLE" Zeiss product, then it shouldn't be hard to comprehend that they might sell more scopes. If both companies suffer a 5% product failure rate, but Vortex sells 600 scopes compared to 20 scopes sold by Zeiss, then for every 1 Zeiss failure there will be 30 Vortex failures. Now try to guess which you will hear about more? And try not to be so rude and condescending to people, it actually doesn't make you look smarter.
 
The best warranty is the one you never have to use. It's good that you got it straightened out but like others have mentioned there are many other choices out there for a similar price that haven't had replacement cost factored into their MSRP that likely would have worked from the beginning.

It's not just warranty. Guys are getting items replaced from accidents. I read that a guy got his bino's replaced because he dropped them from a tree stand. He was asking to have them repaired, they sent him new bino's within week. Warranty, or kick ass CS?

I've heard the same about scopes.

I had a broken part on my scope that I BROKE, and they sent out parts for free within a week.

God you are rude! I'll make this two year old simple for some. If you want to compare what Vortex offers to what Zeiss offers on the basis of price, then the features offered by the scopes you
are comparing must be the same. Now, if Vortex offers a scope of similar function and ability at 1/2, 1/3, or 1/4 the price of the "COMPARABLE" Zeiss product, then it shouldn't be hard to comprehend that they might sell more scopes. If both companies suffer a 5% product failure rate, but Vortex sells 600 scopes compared to 20 scopes sold by Zeiss, then for every 1 Zeiss failure there will be 30 Vortex failures. Now try to guess which you will hear about more? And try not to be so rude and condescending to people, it actually doesn't make you look smarter.

This is a valid point.

It's not really Vortex hate....they sell scopes made in China, Philippines, and Japan. The Crossfire line is made in China, and historically it doesn't matter who puts their name on them, Chinese QC is lacking and like OP found out, can be broken out of the box. Now you have to decide if the Crossfire at $200+ is any better then a BSA, or NcStar at that sell for $50.
Same with the made in Philipines line, decent manufactured scopes no matter who puts thier name on it....Burris, Redfield, Nikon, are made their. Is the Diamond back line worth double a Burris/Redfield/Nikon for the same quality? Something you have to ask yourself....
I'm a firm beleiver in research and fully understanding what you are buying...I don't care who put's thier name on a scope, but in order of quality of optics and manufacture, China/Korea are at the bottom, Philipines/Indonesia are mid level, Japan/USA/Germany are at the top. If Vortex pricing was more in line with competetitors based on where they are made they wouldn't get so much ripping on here. They are just grossly overpriced.

I'm not sure about the lower lines, but the PST has good optics, options and proven tracking all at a lower price to comparible scopes. What's the problem?

How about the Razor (my next scope). More options, better glass than NF NSX, argueably better tracking, zero stop, and FFP, all for less than a NF?

I'm not a bandwagon jumper so I'm not on Vortex's side or NF's side. Most of my buddies shoot NF and for the life of me I can't value them at the price they are. If I wanted higher quality optics I'd step up to the Sightron's and save over 1000$. Insteady I am buying a Vortex to get the optics, tracking, robust build and zero stop (FFP too) all for less than a entry level NF.
 
And that tends to be the problem we are seeing, cheap product with fancy features that delivers poor optical quality.
Who cares if it has side paralax, target turrets, some fancy sniper reticle, if it won't focus or has critical eye relief at max power?
Any scope that has a 4x or higher adjustment range ie...4-16 or 6-24 requires extremely high quality glass and extremely precise construction. Otherwise you will have basically unusable high power range in the scope. Only Japanese/US/German made scopes have that down pat, but expect to pay well over $1k for an entry level model.
Any lower or mid range scope stick to a 3x power range and usually it be ok...

I wouldn't compare the Viper line or Sightron to Nightforce..... More comparable to Bushnell Elite series IMHO, which they tend to be overpriced compared to in that case.
Sorry meant Razor line not Viper.
 
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And that tends to be the problem we are seeing, cheap product with fancy features that delivers poor optical quality.
Who cares if it has side paralax, target turrets, some fancy sniper reticle, if it won't focus or has critical eye relief at max power?
Any scope that has a 4x or higher adjustment range ie...4-16 or 6-24 requires extremely high quality glass and extremely precise construction. Otherwise you will have basically unusable high power range in the scope. Only Japanese/US/German made scopes have that down pat, but expect to pay well over $1k for an entry level model.
Any lower or mid range scope stick to a 3x power range and usually it be ok...

I wouldn't compare the Viper line or Sightron to Nightforce..... More comparable to Bushnell Elite series IMHO, which they tend to be overpriced compared to in that case.


In good light I compare my PST to both the 50 and 56mm NXS all the time, even the ATACR, and it's not all that bad. By all the complaints I must have a very well built PST because I can see metal shot hits at 1000yards no problem and bullet holes in paper at 300y easily. The NXS glass in comparible light is not massively better. Sightron is on it's heals. Where the other two excel is eye releif and edge to edge vision. On a different train of thought many pro shooters think you should have a shadow around the optics which proves your head is in the exact same spot every time. It goes back to the peep site days in theory and works. If my head can be 10 degrees off and 1 inch back, will the gun shoot the same spot? no. Set up your gun for yourself, give it to a buddy and see where the shots hit. I gaurantee it won't be zeroed.

In addition to this, how many people shoot 1000yards? I do, but I notice very few on here do yet say optics on certain scopes are sub-par. My targets at my "private" range start at 800 yards. I don't see my PST holding me up in optics at all. I'm upgrading to the Razor for ####s and giggles. I should have it in two weeks.

If you shoot low light conditions, then yes, you will see the benefits of a NSX / Razor / ATACR, etc, but for those who don't want or cant spend 2000-3000$ they don't need to. We are blessed with the most sun hours out of any Canadian city. Rarely do I go out on a day with clouds, yet I am out nearly every weekend.

Bottom line, if you don't want to spend $1850 on a entry level, sub optic NSX, buy the Sightron and you'll have an additional $850 to spend on shooting and quality rings/rail. The optics in good light are damn near equal to the NXS. If you can't or don't want to spend ~$1000 on the sightron, the PST is a solid option at ~$850.

We live in an age where everybody needs top of the line gear but never use it. Skill is learnt behind the trigger, not spending all your money on expensive gun parts and raving about your new paint job on your stock. Be aware, research, make your own decisions, allow money left over to actually shoot, and have fun.
 
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God you are rude! I'll make this two year old simple for some. If you want to compare what Vortex offers to what Zeiss offers on the basis of price, then the features offered by the scopes you
are comparing must be the same. Now, if Vortex offers a scope of similar function and ability at 1/2, 1/3, or 1/4 the price of the "COMPARABLE" Zeiss product, then it shouldn't be hard to comprehend that they might sell more scopes. If both companies suffer a 5% product failure rate, but Vortex sells 600 scopes compared to 20 scopes sold by Zeiss, then for every 1 Zeiss failure there will be 30 Vortex failures. Now try to guess which you will hear about more? And try not to be so rude and condescending to people, it actually doesn't make you look smarter.

Don't mind TDC. He's always right, and has never had a wrong opinion. Ever. Just ask him.

On topic though, I an very happy with Vortex. I only have a Strikefire so far, but I will definitely get optics from them in the futuer. I haven't dealt with their warranty yet, but I just learned that they upgraded the warranty on their red dots from limited to unconditional warranties. That's standing behind your products.
 
I have a Vortex Sparc. It is "OK" but nothing special. I am a bit dissappointed that they use an odd battery that needs to be ordered. To me, that is just plain stupid. These devices should use batteries that are "off the shelf". I like my Sparc but wouldn't buy another one. Now I go Aimpoint or Eotech...
 
I have a Vortex Sparc. It is "OK" but nothing special. I am a bit dissappointed that they use an odd battery that needs to be ordered. To me, that is just plain stupid. These devices should use batteries that are "off the shelf". I like my Sparc but wouldn't buy another one. Now I go Aimpoint or Eotech...

I'm not saying; just saying !
But the battery (according to the Website) is CR 2354:
I typed 2354 in Wally world, and they got some...
So, I figure, if you can get some to Walmart it must not be too bad
again: just saying !
http://www.walmart.com/ip/Lenmar-LENMAR-WCCR2354-CR2354-Lithium-Coin-Battery/24573246

Peace !
 
I'm not saying; just saying !
But the battery (according to the Website) is CR 2354:
I typed 2354 in Wally world, and they got some...
So, I figure, if you can get some to Walmart it must not be too bad
again: just saying !
http://www.walmart.com/ip/Lenmar-LENMAR-WCCR2354-CR2354-Lithium-Coin-Battery/24573246

Peace !

Now I cannot speak for what Wally World has in BC but in Ontario, they never stock them in stores. You must order online. Just sayin... and your link states "no stock"...just sayin... thanks for coming out bro...
 
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